After years of having the same lawn care company, we had to find a new one this year. In early May, I let Alec know the crew was not weed whacking areas. After working for a few weeks pulling shrubs, clearing the fence lines, cutting back around the house, I was hopeful the crew would maintain all the effort we did. Unfortunately in a little over 3-4 weeks, since the crew did not trim, we had serious overgrowth. I emailed Alec again and was told he had put in a request and if I could supply pictures. (Attached are after we pulled everything and from a week or so ago.) I did and never heard another word from him. I emailed a week later to say it was still not being done and nothing...so I found a new company and informed them I would no longer use their service. I also asked for a $35 refund because the new company said the first cut would be more expensive to correct the issues. Tara said Alec was out of the country and that she would happily cancel service, but there was a 15 day termination time. I never once on the proposal, weekly bill or verbally was informed of this...oh! and would not do any refund. I give her the detailed breakdown and looked into our 'requests' to find the original 5/11 email I sent about the trim was updated on 8/5. She responded that the areas I mentioned (around the house, patio, fence line, etc) were 'in the mulch bed (they are not) so that is why the guys did not do it. And she would terminate our lawn care now, but would not refund our extra money to the new company to fix the issue Precision Cutz did not do. I have added the pictures I took after we finished tearing out weeds and brush in late June and the pictures I sent Alec in early August. I'm so glad Tara informed me my mulch line was around the house and in the fence line. She never Told me where the 15 day clause was, never offered a refund or to have the crew fix the problem, nor did Alec...which is what their policy says. I take responsibility for waiting so long, but I did email and think...it'll be done next time. If I could give a 0 star review...I would. I have NEVER done a review for bad or great service, but since this was not handled correctly, I am keeping to my word to place a negative review. As for all the glowing reviews....Alec did ask all his current clients to give him a review for his birthday and about 3-4 times since.
I would be very specific if you choose this company. And if the issue is not fixed, harp until your satisfaction is obtained. Don't wait like I did. Now I have a new company that does multiple houses on our street and am saving $5 a week...after I pay more to fix the Precision Cutz crew that did our .5 acre lot in 15-20 minutes....with 1 person!
**Update** Alec sent an email apologizing about confusion of his staff incorrectly saying we had a 15 day termination policy, has trained his staff and terminated the crews that were not up to his quality of work. I appreciate his honesty and candor in addressing our complaint. While we have already switched lawn care companies, his apology and letting us know how he is handling the situation is very professional and courteous. I like working with Alec and with the changes he has made will definitely increase client satisfaction. read more