Disappointed to say the least with your service on a 5 year old garage door opener that you sold new. The $65.00 for a fifteen min. service charge for something you don't stock parts should have been explained when making the appointment for service. The original cost of the opener was $500.00 including installation, your quote of $400.00 and 3 weeks to replace a blown circuit board seemed high but the $900.00 replacement was a no-brainer when compared to your competitor's $200.00 to repair or $500.00 replacement both within a week quote. Good luck with your business your going to need it at this rate. read more

tech responded to give estimate for a repair.He looked at the garage door and said it would cost $1,950 to fix.I paid $65service charge and went to another company and paid $149.00 to have the repair done.What they do is criminal!!! read more

My garage door needed a little work. I had seen precision door service advertised on TV, so I thought they would be very expensive. I called some others and had very bad results. Some just said they couldn't come at all. Others said they would come and didn't. Others quoted outrageous prices. Finally, I called precision. They came quickly, And fixed it completely for very little cost. Very professional. Very knowledgeable. I highly recommend them. read more

Call in August get a quote for broken spring. So i Dont use door, Save up money, call back later to get spring fixed. Guy comes, fixes spring, "all of a sudden", motor blows out. Motor worked fine when he got here and opened door. Paid for springs, now my motor is blown. The owner himself claims "I sabotaged it myself", but like i said it worked when he arrived, after he drives off, i go to close my door and it wont close. They're unapologetic and could really care less. Needless to say won't be using or recommending this place. read more

HIGHLY RECOMMEND!!! Ben was quick, efficient, knowledgeable, and did a wonderful job repairing my garage door! We will be using them for all our future garage door needs!!! read more

I was not impressed with the service that I received from Precision and wish that I had gone with another company for my garage door service needs. I had a technician come out with another man to replace the spring and the cables on my door. I was quoted one price over the phone and told another, higher price in person. The technician also tried to upsell me a bunch of other things that I did not need. I felt that I was being taken advantage of because I am a young woman, and in the end, the price still did not match up with what I was told over the phone. I felt that this was a shady business practice and did not make me feel confident in this company. Although the work was completed in a satisfactory manner, I would not use this company again. read more

Why does everything break on the weekend? I called on Saturday, late morning, because garage door spring was broken and I couldn't get my car out. Dylan, with Precision Garage Door showed up as scheduled. He was very professional, examined door, gave an estimate and finished the repairs in under an hour. read more

Prompt service, called before arriving. Technician knew exactly what was wrong. He gave me an estimate before performing work. Had all parts with him. He made repair quickly. I was impressed with his knowledge of the garage door spring system. Would highly recommend. Will definitely use again if needed. read more

The door reset fee was a little high for the amount of time spent. I had tried to stop my Garage door from sticking sometimes. I tried WD-40 then I tried some Garage door spray lubricate. Neither one worked. Then I tried some thick grease. Made a mistake and took some bolts off to grease some hard to reach parts. Had to call Precision Door to make it all right again. Called on a Saturday at 10 AM. Ben called before arriving. Ben was here before 1 PM. Fixed within a half hour. Told Ben what my original problem was and he found the cause right away. No amount of grease on the rollers and hinges was going to fix. I would recommend to any of my friends. read more

terrible service and a total ripoff. my elderly mother called them to fix a automatic ga grate door that wouldn't open. they came out and had the door opening and charged $460. the door quit opening a day later and the company said they only opened the door, not fixed the problem. they refused to come back to fix the issues total rip-off and scam artist. AVOID AT ALL COST ! read more

I have used this company in the past and had good service. Recently I called and explained my situation in detail and requested service. I was told the price and what would happen. The technician came out and expressed company policy which was verified with the service manager but was the exact opposite of what the scheduler indicated. When the price jumped by a factor of 5, I was told that they would put the door back to broken and not charge the service call. Their idea of customer service is to make sure everyone pays the same price regardless of their mistake. I was offered a 10% discount for a 500% increase. Regardless to what they tell you plan to spend no less than $200 for them to come out. read more

I was provided their phone number by Home Advisor and called the number twice. Each time I told the person that I wasn't sure I needed a door, possibly only a panel replaced. Both times they told me a manager would call. I suspect they are not going to call, it's been 16 days now. I also suspect they don't want to replace a panel when they can replace an entire door. I got a call from another company as a result of the inquiry on Home Advisor. They came out, arranged to install a new panel and took care of business. If Precision isn't interested in less lucrative trade, maybe they shouldn't advertise that they repair garage doors. Just sayin' read more

Originally I was told by Precision to expect my doors in six weeks. After ten weeks of waiting a tech finally arrived to install my doors and stated that the actual door I purchased was on back order and instead he was going install a more basic door and later apply decorative inserts to reflect what I'd purchased. At no point in my conversations over ten weeks with Precision did anyone state the item I purchased would not be what was installed. After reaching out to a member of management, wanting specific details when to expect the inserts installed, I was told it's a supplier issue and out of their control. Precision management went on to say that they had no idea when they expected the inserts in stock and someone would get back to me. This company takes no ownership over their product or process and overall customer experience means very little. If you're looking to purchase garage doors and/or motors save yourself a lot of trouble and purchase from a company other than Precision. read more