Professionalism and human heart need to be core values . Attention to detail is a must.read more

Charged $100 even though my insurance pays for an eye exam. They were so overbooked that the…read morewaiting room was jam packed. Then they rush you through, didnt take much time with me at all, no thorough, didnt seem to care about anything but the bottom line.

I've been seeing Dr. CRUTCHFIELD for a long time. I just love her. She's very patient and kind. She…read moreexplains everything to me so I can understand.

I began going to Dr. Crutchfield when I was 10. She was fantastic and personable. I continued to go…read moreto her up until I graduated college and moved out of Kentucky. I have yet to find an eye-doctor that I feel as comfortable with. Perhaps I keep comparing them all to her.

Technically the doctor was competent and capable. But on the whole. Customer service, patient…read moreconcern, empathy, care, convenience, etc are all on the low end. Business side of house is totally disconnected from doctor. Equipment, furnishings, furniture, and facilities are all lacking or at least well worn at Lexington. Sort of a disappointment in the end when I had such high hopes at the initial consultation for cataract surgery.

rudeness of receptionist and billing problems i would not recommend this institution to anyone…read more doctor was very good and answered all my questions. trying to file a grievance but web site does not apparently cover this

Though they are not in network with my insurance, it was well worth the trip. The dr was very…read morethorough and she found something that no other doctor had mentioned. We are keeping a close eye on it. Looking forward to continuing care here.

The staff at Central Kentucky Eyecare are efficient, pleasant and knowledgeable. The office is…read moreclean with up to date equipment. Dr. Lanham is an excellent clinician, she listens well, is thorough and very personable. When I have a question after the visit she is easily reachable and works to resolve concerns. Lastly, I am particularly impressed by the full range of diversity of the staff from age racial/ethnic, religion, etc.

Do Not Recommend! Went in for a routine yearly exam and Dr. Abell told me I have cataracts and…read moreshould have cataract surgery. He then tried to sell me on LASIK. When I told him it wasn't in the budget, he practically dismissed me from the exam room and treated me like I was invisible. I went to another eye doctor for a second opinion and my eyes are no where near bad enough for cataract surgery. Glad I went somewhere else.

Excellent Physicians and staff!! Dr. Daniel Moore is one of the best Ophthalmologist in Lexington…read moreat UK hospital!

I moved to Lexington in early 2019 and had a hard time finding an eye care provider I liked as much…read moreas the one I had back in Louisiana. I tried several places--one felt like a cattle call, where I was just another person being rushed in and out. Another location claimed to accept my insurance, but I was still charged $110 for a basic annual exam that should have been covered. The following year, I decided to try UK Advanced Eye Care, and I'm so glad I did. The staff is wonderful--friendly, professional, and great at what they do. But what truly keeps me coming back is Nicole. She handles the eyewear side of things and is simply the best at what she does. Nicole has helped me with my glasses in more ways than I can count. She's kind, knowledgeable, and always greets you with a smile. After three years, she's the reason I continue to return. To be clear, I go to the Turfland Mall location. Thank you to the entire UK Eye Care team--and especially Nicole. I really appreciate what you do!

Thorough evaluation and appropriate treatment. I have no concerns at all about the quality of the…read moreeye care I received during this or previous visits. However, at my most recent visit, I was appalled at his uncaring attitude and the lack of professionalism. At the end of the visit, he told me that my eyes were doing well and that he would see me at my next visit. He then left the room. As I was leaving the exam room myself, Dr. Busquets' assistant pulled me back into the room and told me that I was in fact not going to be seeing Dr. Busquets again--he was moving out of state to a different branch of the same company and that I would need to re-stablish care with another provider in the practice. Dr. Busquets said NOTHING to me about his leaving, just "see you next time." I am so disappointed at the lack of respect that Dr. Busquets showed during my visit. I am a physician myself and while I don't claim to be perfect, I can say that I do everything that I can to make my patients feel cared for and respected every time I see them. It's not too much to ask. When I have left practices in the past, I have always let my patients know about the transition. In person, when possible, with a letter otherwise. I have thanked them for letting me care for them, discussed the transition, offered my best wishes for them going forward, and made myself available to answer any questions or concerns they had. It's just the respectful and professional thing to do. Very disappointed that Dr. Busquets didn't care enough about me to tell me himself.

I was referred here and it was one of the worst experiences of my life. From beginning to end as…read moresoon as I left the waiting room I wasn't treated like a human. I was given no information about what was being done or why, even when I tried asking. Every person I saw was rude and brisk, moving me through my visit like I was a number. I was manhandled the entire time. They held my eyes open and pushed my head around without giving instruction or asking if they could touch me and they would get frustrated at me when I naturally flinched. Dr. Busquet was very forceful and used his ungloved hands to touch me face and eye. When his nails were pushing up against my eye and I moved he treated me like it was my fault for moving and that I was too sensitive. I felt like a procedure was forced on me the same day as my first exam there, without any clear information as to what was happening and why. When I flagged that I was in pain during the procedure and I was crying, I was ignored and my head was forced down repeatedly. I don't understand how anyone could continue to go here if they're treating every patient the way they treated me. I've been to retina specialists elsewhere and it was nowhere near this horrifying.

I speak very hihly of the medical staff. Dr. Thompson is very thorough and professional. The…read moreissue I have is with the billing department. I was charged $323 upon checking in for a procedure i ended up not having. Of course, they accept check or a debit card, A fee is tacked on for credit cards. I made the mistake of paying by check. I have made several attempts to get a refund. Promises were made but never fullfilled. Now the billing department won't return my calls. Very frustrated!!!

Can't say that I love it cause no one likes going to the doctor, but it was warm friendly service…read morethat I got! Dr. Thompson is an excellent doctor.