Led me on then blew me off. Ghosted me. Answered my call…read moregave me a quote then nothing. I texted several to Es then gave up.

Storytime - settle in folks. My wife and I bought a beautiful china cabinet with lots of glass. It…read moremade it all the way into the house when I set it down (*ahem) and broke not one, but two panes of glass. Hunted on Yelp, read reviews and ratings and contacted Jody and Ray. They were super responsive, and their prices fair. Very very easy to work with, and the pieces fit perfectly! Highly recommend, and will go back if needed.

This is the worst company to contact. I reached out cause I was interested in a quote. Once I asked…read moreif they where license and insured and do they take credit card payments. I heard nothing back. I got ghosted. No wonder they barley have reviews. I wouldn't bother calling this company for anything. The phone number to contact will not respond back. Lack of professionalism.

Led me on then blew me off. Ghosted me. Answered my call…read moregave me a quote then nothing. I texted several to Es then gave up.

From the owner: Custom Shower Doors Frameless Shower Doors…read moreStorefront Office Glass Window Repair Custom Mirrors Comercial and Residential

Communication was excellent. Showed up when scheduled. Pricing reasonable. Technician Billy was…read moregreat.

I would strongly discourage anyone from doing business with Glass Guru of Johns Creek, owned by…read moreNicholas Wolter. Please send me any other suggestions. Our experience was defined by incompetence, poor communication, and a complete lack of professionalism from beginning to end. After waiting more than a month for replacement glass, the technician broke the replacement before it could even be installed. Mistakes happen, but what happened afterward is completely unacceptable. There was no apology, no accountability, no explanation, and no clear plan for fixing the problem. The technician simply left us without answers. Even more concerning, the technician entered my garage without notifying me or asking for permission. I had no idea someone was inside my garage. That is a serious safety issue and a blatant disregard for a homeowner's property. My dog was startled and reacted defensively, creating an unnecessary situation that could have easily ended much worse. When my wife called the office simply to get an update after we had been left without any information, she was told by franchise owner Nicholas Wolter that he didn't have a timeline and offered no accountability for the company's mishandling of the project or its lack of communication. Rather than trying to resolve the issue professionally, my wife experienced yelling and profanity during the conversation. She called me afterward nearly in tears because of how disrespected and frustrated she felt. No customer deserves to be treated that way for asking a reasonable question. By the time I spoke with Nicholas myself, it was clear that customer service and accountability were not priorities. Rather than taking responsibility for his company's mistakes or offering a meaningful solution, the conversation became defensive and confrontational. During the call, Nicholas acknowledged that he may have raised his voice because of trauma from his military service in Iraq. While I respect anyone who has served our country, that does not excuse yelling at or using profanity toward my wife. Every customer deserves to be treated with professionalism and respect, regardless of the circumstances. Our experience included: - Waiting over a month for replacement glass. - The replacement glass being broken before installation. - A technician entering our garage without permission or notice. - Being left without communication or updates. - No apology or accountability for the broken glass. - A franchise owner who failed to provide answers and, in our experience, communicated in an unprofessional manner during efforts to resolve the issue. I requested a full refund because I no longer had confidence in the company's professionalism or ability to complete the work. Based on my experience, Glass Guru of Johns Creek failed on all three.

Took months to get on schedule. Had confirmed appointment, date and time. Scheduled day off from…read morework to be home. When didn't show up at agreed upon time, texted to see if still coming. Reply was basically... Sorry, can't today, how about tomorrow. So I've lost a day from work and my windows are still not clean. Will take my business elsewhere. By the way, had to give one star to post these comments. Otherwise would have been no star.

My wife stumbled on this family-owned company while searching for a different one. The owner,…read moreRichard and his wife Tammy responded to our request for a quote and gave us a sight unseen very reasonable one so we asked them to schedule us for today. They showed up with another close family friend, Pat. They had a well designed operation which used our tap water and using a reverse Osmosis (RO) filtration system, they were able to use the rinse water to air dry without any streaking on the outside windows which saved much time because they didn't have to squeegee (sic) them before replacing the screens! Smart! We have 23 exterior windows and using Richard's system, needed no ladders using his extension brush which doubled as a rinse device as well. One person took all our screens and scrubbed and rinsed and dried them before putting them back up. The inside work also was superlative as they thoroughly scrubbed the sills beautifully clean. What I'm trying to convey is that they took great pride in their work and even scraped some paint overspray off several windows which I hadn't expected. Bottom line, We plan to use them from now on- they are part of "our" family now! Some photos to follow:

We had a large picture window with a broken seal. Needless to say we have been living with the…read morefogged window for years. S & S Glass was by far the most reasonably priced and they did a fantastic job replacing the glass. Looks great! Wish we had done it YEARS ago. Thank you!

What great service! The front door on my retail space needed to be repaired and they came out the…read morenext day, had everything needed to complete the repair in one visit, and provided professional service. Highly recommend.

We could not be more pleased with Echol's owner, team and product! They helped make our dream…read morebathroom a reality!! The owner and team for install were professional, kind, and gave us the best value for our investment!!

Echols Glass did an excellent job quoting, measuring, installing, reinstalling a no ensuring our…read moremeeting shower doors did not leak. They look a down payment but didn't take my final payment until everything was perfect and complete. I appreciate their responsiveness and attention to detail and quality.