This company showed up to a rental house that we own to fix a valve and replace a sink trap. After the initial work, the tenant began having issues with drainage. The tenant contacted them to notify them about the sink was backing up and she thought it was from the plumbers putty that was left in the sink drain. They came to the property and did not explain to the tenant that this would be considered a "new" issue and would be billed. The 3rd time that they were called to "fix" what the tenant assumed was still an issue was plumber putty, they proceeded to dig up the drain line without notifying the tenant or either my wife or I. The tenant then called us to inform us that they had dug up the drain and left it dismantled. We notified by the company that they needed to bring in equipment and the estimate to bring in equipment and fix the issue would be $4000.
We were billed for all 3 times that they came to the house although we as the landlords were only informed and asked permission to work on the property the first time. We paid the first bill without comment, however, we questioned the other 2 bills due to not being formed and the work being left unfinished and were told that the bills were to be paid in full.
In order to fix the issue, I had another plumber clean the line and I repaired the pipe in 1 hour myself. Total cost was $250.
They took us to small claims court for the 2 contested bills.
I would encourage you to be careful before using their services and make sure you understand their billing policies before employing them. read more