Employees are not allowed to pick up fallen residents. The fire department is called in many times…read morea week to do this. The place is run down and the many twisty roads have NO signage. You WILL get lost here and need help getting in and leaving. The place is run down. This is one of seven I think owned in another state. They did not reply to my email about the lack signage which is illegal.

I needed help finding a safe and welcoming place for my Grandmother.Ashley was very professional…read moreand patient with my family throughout the process. We visited a few other places but we chose Independence Hill because of the cleanliness and touring experience. Thanks Ashley

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

I have had so many wonderful experiences with the elders I have sent Carol Ann's way. All locations…read moregive careful and attentive specialized care that is formulated to fit each dividuals needs. There are indeed happy patients and families at Carol Ann's Homes.

This is a wonderful home for someone's aging parent, this home gives 3 full meals a day plus…read moreactivities to keep residence stimulated and busy so that they aren't bored. I came in today to watch some of the Mexican food being cooked for the Residence and 'oh did it look marvelous. The home is lovely and well decorated, the backyard opens to the golf course so that's a beautiful and interesting to watch It would be a nice peaceful abundant existence.

The family caregivers are outstanding. My sister in law with dementia was cared for with love and…read morecommunication with family always updated. i highly recommend Faith Home.

I highly recommend Faith Home Assisted Living Facility! My 91 year old mother has been living there…read morefor 2 years and she receives EXCELLENT care at Faith Home. The staff is AWESOME and they see that my mom gets everything she needs and asks for. I visit my mother often and the staff goes above and beyond to see that my mother is cared for. I have complete confidence knowing my mother is getting the care she needs. This is a wonderful family owned and operated business and Rosa, Diana, and Nadia are the BEST!! If you have a loved one needing care, choose Faith Home. You'll be happy you did!

We recently moved our father to this memory care facility. They have been taking excellent care of…read morehim. I am very pleased.

Fantastic community with a staff devoted to helping individuals with memory loss. This was the…read moreperfect size for my grandmother as she does best in smaller group settings. The leadership team made the difficult process easier and helped provide resources for our family as well as GaGa. We feel so comforted with the decision we made.

Cleaning is so poor. It has such a foul smell, mom mattress was thrown in the hallway by…read moresisterafter she saw all the urine stains. How? Do you not use pee pads to porter the mattress. The recliner smelled of urine. I kept getting this rachet smell in her room that wouldn't go away, it's a beautiful facility. But the cleaning the room they don't use cleaning chemicals to wipe down, don't clean the bathrooms, vacuum the rooms. This urine smells havoc as soon as you start walking down the hall. Not even the fresh paint can mask the smell. The staff and patients are so accustomed. The care of the staff is there but by far this is the down fall too make a report. And here we are thinking my mom she hasn't taken a bath, because the staff isn't following through on her bath days either. She just got there on 8/26/25

I can't say enough lovely things about this facility!!…read more My mother was placed at a terrible rehab facility after breaking her leg and I was scrambling to find her a new spot to transfer. After learning the terrible rehab facility had lied to me about submitting my mother's paperwork to be transferred, Linda was beyond kind and attentive in helping me. She even spoke to the terrible facility for me on the phone and quickly got my mother transferred to Coronado. People like Linda who care and help you when you need it are very special. :) When you walk in, it feels like a hotel! The ladies at the front desk always greet you with a smile and acknowledge you with a warm welcome. Which may seem little but means a lot when you're stressed and worried about visiting your loved one. They also have a gorgeous courtyard area, library, lobby, gift shop, Chapel, dining room, activity center, rehab facility, coffee area and hair salon! My mother also had a beautiful little outdoor patio area that was inside the enclosed courtyard. The entire staff has been exceptional in caring for my mother but my mother's day to day nurse, Chantal, was a guardian angel. Every time I saw her come into my mother's room she was smiling and had a kind and positive attitude. Nursing is a tough job but seeing someone who loves their job and goes above and beyond for your loved one is all you ever want. The relief to leave at night, knowing your family member is in good hands is all my family ever wanted and Coronado gave us that with her help and the rest of the truly caring team. Linda, Chantal, Howard, Joe, Stephanie, and I know I'm missing a few others, I want to say thank you. My family and I are truly grateful for this wonderful facility and the team behind it. :)