If y'all have a family member(s) at Arcadia Nursing & Rehab Center please go there and check on…read morethem. The food is horrible, they are just giving them enough to keep them alive (not to nourish their body)... The staff: nurses & CNAs do not care for the individuals they're suppose to be caring for. I will be contacting the state and making a formal report and I hope they shut this facility down. I feel bad for the people that don't have anyone to speak up for them; they treat their patients like shit, it's trash all over the floors. I had to come up there and tell the staff that my mom was bleeding from her incision and she's been bleeding for 3 days now and they just kept putting bandages over it instead of seeking medical advise. Thank God I got my mom out of there cause they would have killed her. I had to call 911 to get her transferred to the ER and she will not be returning to this he'll hole ever again.

Wonderful facility and compassionate staff sets this family run nursing facility apart from the…read morerest. They are very accommodating and individualize care to fit each patients needs. From rehab to long term care I recommend Arcadia to everyone in the Mercer County area.

My mother was in for rehab in January of 2024. While the appearance of the facility is outdated,…read morethe service was good. The nurses were great. There was one nurse who was the bad apple out of the bunch. And I believe she was "let go" due to multiple complaints. According to my mother, the food was good as well. You didn't get a choice of what to eat, but everything was good. Especially, the ice cream (lol). Other than the appearance of the facility, everything we've experienced was above par. People also need to realize that, with all rehab facilities, the staff is cut down over the weekends. It's not the service. Things take longer because of the lack of help. However, that doesn't mean that you don't get the help that you need. My mother still received her PT, meds, food, etc., on time. I recommend Avalon for rehabilitation.

I had hoped that we had finally found the right rehab facility for my husband who is recovering…read morefrom an amputation due to diabetes. A previous experience with this facility was very positive and I had so much hope in this facility. Generally the staff is kind and attentive. Unfortunately, after three days....they were unable to manage his diabetes and rather than listen to me as a person who has been successfully managing his diabetes for the past 10 years....they are by policy and protocol required to refer to a house physician who is not an endocrinologist. Nursing staff must wait for the doctor to find the time to call them back while my husband's blood glucose just kept getting higher. It's sad that the nursing staff isn't allowed to use common sense and deliver a shot of insulin that is more than the physician has ordered. Our health care system is so very broken. I guess my advice would be....if your loved one is a diabetic....you might want to choose another facility.

Accela My family member was in there. It's a dirty…read moreplace.They don't take the patients to the bathroom or help brush their teeth. In the month he was there, we never got to speak to a doctor though it was requested several times. Physical therapy is a joke. None on the weekends & just maybe a half an hour a day the other 23.5 hours you're laying in bed Don't put your family here!!!!!

I was in Atrium for about 2 weeks in April of 2020 to learn how to walk and take care of myself…read moreagain. There are not enough nurses and some are very cranky. The aides do not always respond. I asked for diarrhea medicine, which had to be doctor approved. That took quite awhile. Then the nurse was too busy to go to the pharmacy to pick it up! It took about 14 hours for me to finally get it. They wake you around 6 to take your meds. The place is entirely TOO WARM!! I had a very hard time sleeping because of that. The food gets 2 stars out of 5. The RWJ HOSPITAL had better food. I was very bored. Because of Covid there's nothing to do but watch TV 24-7. I liked the physical therapist and therapy but I could have used MORE of it every day.

I have been entertaining at this institution for over 25 years and ive heard all the stories-good…read moreand bad. At this time in my life i am entertaining and volunteering at at least ten local rehab spots and Avalon is my favorite place to play. Yasmin (activities director) has been SO friendly, considerate and positive and the residents I see are happy well- adjusted and kind of like a surrogate family to me. I even volunteered to work on a video contest open to all 63 Marquis properties and we won two years ago--and were chosen as runner up this past year! This year we will do a thing with the show "Cats" and I know the costumes will be wild! I have a deep appreciation for all the activities departments I work with , but I have to say that Avalon is clearly my favorite!

Mom has dementia, we had to make the hard decision, home care was not enough. We went with what was…read moreHamiliton Continuing Care, now Avalon. HUGE Mistake! Theft - beyond belief! Clothes, toiletries, even her bible! Massive Emails and visits trying to work with them, as they were very apologetic. They offered to reimburse, so that lets you know, this is something they deal with. I had to replenish her wardrobe, 4x. I had labeled and marked her clothes like a graffiti artist. Just gone. Ants, and bugs infested her room (see photos). Again, massive emails, visits and apologies. No surprises by them, just moved her 3x until we hit one that was fine. HOWEVER, the HUGE life / death situation. Mom is diabetic. She scratched her leg, creating a small scar. I am in NC but would visit 2x mos. I knew all the staff and they knew me. Wound care was supposedly happening. 'she needs to keep her foot elevated'. They kept saying to which I said ' She has DEMENTIA! Make sure she does that! Of course she will say she is. I demanded meetings (that no one wanted to have) Enough, I made an appointment with her external PCP, as it had gotten horrible. THAT doctor sent my mother to the hospital immediately! That scratch had infected to a necrotic wound, with dried gangrene, to sepsis vein damage resulting in the need for emergency amputation. That same morning before I knew this was going on, I got a call from Avalon saying the PT was working, and if I could get another week of PT approved by the insurance company, the leg would be well. Avalon had no idea the external PCP was sending my mother for emergency surgery at that moment; they didn't even know she had gone to an external doctor visit. These events are happening concurrently the very same day. The healthy, just a scratch leg, that was supposedly being taken care of by the Avalon wound specialist, had to be amputated. Had I not had her sent to the external PCP, that leg was on the verge of sepsis poisoning and my mother would have died in a few days. On many other occasions, my mother had emergency admissions 3 x, I was not contacted. Once I learned from the hospital calling to verify if my mother had an advance directive, on the 3rd day of an 11 day pulmonary stay; no one from Avalo contacted me nor my brother who is 15 minutes away. In that situation, I didn't let them know I had been contacted by the hospital, just to see when they could finally contact me. They never did. I had to tell them what was going on with as to why my mother was not in her room. The DON lied that she spoke to me, literally RAN down the hall when ID'd as the one who was supposed to call me - Keystone Cop ran. She LIED and scribbled a notation on Mom's chart THAT day that I demanded how come I wasn't called. She falsely scribbled the name of another nurse; not quite the 'who and when' that should have been recorded. Another time before bringing her for her holiday visit with me, I arrived to take her to lunch, only to be told she was in the hospital, lied to again, that they tried to reach me and my brother, (neither of us ever had a missed call on our phones) facility records not matching any of this. That time they, couldn't even tell me which hospital she had been taken to. Meanwhile, multiple invoices were sent to my mother's Medicare, Medicaid, etc. No response - ever. So many other issues (300+ emails, countless visits, etc., photos that did not post) I sent a certified letter to the ED to get her medical records, never heard from them, no records, no response. Why did I keep her there for so long? Despite this mess, Mom liked her caregivers. Even the ones we highly suspected were robbing her. SHE felt good. She is at another facility; she only has one leg left, and we wanted her to keep that one.

I was excited to get an aqua therapy PT script from my doctor and hoped to go to RWj . I saw PT…read morehours up to 8 pm and open on Saturday so I thought it would be great to work around my schedule but I learned they only have aqua therapy pt classes between 9 am and noon. I'm not on disability or retired, I work full time days and have many other conditions i see doctors for and can't miss work several times a week for several weeks. I wish more PT places would be more accommodating to people who work 9-5. They would get plenty of business extending hours into the evenings and weekends as I'm sure there are more people like me that could appreciate extended hours so they don't have to miss work.

I have been treated by Ketki V. for both a knee and shoulder PT during October and November 2019…read more I have in her care for over 10 years. Her skills have helped me. I always ask for her when I require PT. She is spot-on -- and very personable and friendly. Al Sagarese

My soon to be 96 year old uncle has been staying here a little over 3 months now, maybe 4. I didn't…read morewant to review right away because staff changes so much. But the bottom line is that he has improved so much while here that his survival instinct can't be the only reason. The staff here has helped a lot. This place is much different than the one he was first at. There is a much broader spectrum of people and their disabilities. And patient interaction is a good way to help them heal I think. There are dining halls that also serve as activity areas, but patients can be served in their rooms or smaller areas where a few people can gather. Did I mention the cats? Yeah, 2 very friendly and patient felines who seem to love being fawned over. They live in the library or AV room as I would call it. I've seen the physical therapy area and that seems well thought out and the place you really want your loved ones to be using(if possible) There is still the basic human dramas here. Roommates not getting along, making new friends and I've even heard tell of romance. That makes me smile. The accommodations while being important, are not as crucial as the nurses and other staff helping out. I'm remiss to remember everyone's name, but his seemingly regular nurse Bart is amazing! I realized on the first few days we interacted. He was able to easily solve a problem that the previous facility was fine with letting reoccur. He has advised me on how to get him into more therapy and activities, and also was very helpful in getting him reevaluated so he could go back to a more normal diet, ie not puréed everything. That alone has improved his outlook and health greatly. He also helped getting him walker certified and now my uncle walks most places, sometimes forgetting his walker or chair much to the admonishment of staff;) I really would like to I see my uncle return to his own home, and I do have some hope that is possible. But for many others here it is not. I think for those people this place is like a home, and I find comfort in that.

hamilton grove is a wonderful place to put your loved ones for physical therapy when an injury…read moreoccurs and offers a place for your lived one to be taken care completely. it is clean, the staff is friendly and helpful. they r very compassionate. it elimi ates the need to worry. you know they r in good hands. i went there several times and made sure my sister went there too after she had a stroke. i am talking from experience.

I've been in and out of doctors the passed two years. I finally turned to advanced PMR for…read moreacupuncture and Physical therapy. I have to say after my first visit I can't believe how the acupuncture worked so quickly! It worked within seconds and I've had so many issues that Josh was able to work the areas of concern and made quick adjustments to make a world of a difference in my life. I can't wait for my next appointment! Oh, the pt session is just the first of many and I'm hoping it will help in the long run,as well.

Marsha has been treating me with acupuncture for chronic back neck and knee pain for over 3 years…read more She has made a tremendous impact on my life , reducing my pain level and keeping my pain under control. Marsha is kind and understanding and very easy to talk to. She listens to me when I tell her what is bothering me then she asks questions . She targets all the areas that are painful that day in addition to full body treatment. I have been to several acupuncturists and I did not get pain relief until i started treatment with marsha. Shes the best!!