They honestly just suck would never recommend. They are rude and whenever I go there even though…read morethe hours say open they are closed. All they cause me is inconvenience.

Love love love this bank. Everyone is always cheerful and pleasant when I have to go into the…read morebranch. I had a 5 gallon water jug of coins and the teller gave me plenty of coin rollers and the best part was I didn't have to write my name and ss# on the rollers! They have several flexible checking account types and are always helpful when I need assistance. I used to bank with Bank of America and hated them

Do not recommend at all. I bought this shampoo using my bank card and the website keeps charging me…read morea subscription, I've tried calling them, emailing them, going on their website, anything to cancel this subscription and they keep taking $41 every two months and I'm over it so I tried to cancel my card so they can't the money anymore and the bank teller I spoke with on the phone was really rude and acted like I was doing something shady or wrong because I'm tired of them taking money for something I don't use and it won't let me cancel it. My balance isn't enough right now to pay the $41 so it declined the transaction before I called them to ask to cancel the card and they acted like I was doing something wrong and I told them I don't appreciate being talked to like that and told them I would be taking my business to another bank because they're rude and they went ahead and accepted the transaction and overdrafted my account into the negative to pay a subscription I've been trying to cancel for months. This bank is not friendly or about helping its members it's all about money. Very unimpressed with this bank and all of the staff I've encountered.

I had a problem with a co-op deposit at their ATM on a Sunday. I called M1 and was trying to leave…read morea message to let someone know that my deposit was taken by the ATM, but it wasn't deposited to my account and to call me Monday. I received a phone call back from Jim within minutes to help! I was so impressed with this customer service that I opened an account online when I got home. Thank you for going above and beyond!

This is part of a small local chain of banks. Very nice local banking with a great reputation. I…read morehave been using them since I was a kid and have had no issues. The location is very nice and clean, it is a bit small than the other locations but that does not take away from the banking experience. Staff is very friendly and knowledgable, I have never had an issue working with them. If you are new to the area or looking for a local banking branch check these guys out, you won't be disappointed.

Thank goodness for this app because if you call them it will get you ABSOLUTELY NO where so here we…read moreare. My wife applied for a loan weeks ago. First they forgot about her completely, my wife waited around for over a week and they didn't get back to her the loan. So she ended up having to contact them and when she did it was nothing but ABSOLUTE bs. Add a few more days and here we are the only thing we got in return is a bunch of waisted time and worthless conversation with some genuinely worthless people. Some of the worst customer service around here. The ONLY thing I can promise is they care more about pronouns than their customers. I hope ya'll from the bank read this, last time any of us checked we were doing y'all a favor by giving y'all money, business, and so on, NOT the other way around. Hopefully a couple future customers find this before they make the same mistake she/we did. Only word that can summarize all this up is "scummy".

From the owner: We're a group of over 175,000 members across the state of Michigan who work together to create…read morestronger communities. And there's always room for one more.

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!