My Daughter broke her leg and they were so helpful in getting her a wheelchair! Amy was amazing as was everyone else.They went above and beyond to expedite it.Thank you so much read more

I like the machine, its quiet, but trying to get service on the machine or nasal canulas is impossible, make an appointment for a day and hope they show up..you can't get a time or even an morning or afternoon time. They expect you to sit and wait for the entire day. I can't do that so I don't know if I need another company, this is not working for me. read more

I have been been trying to get my CPAP machine for months, every time I call they give me the runaround. First the doctor didn't respond. Then the doctor didn't send the pressure settings. Next the doctor used the wrong form. Than the doctor did not respond to the request for the required documents. This company has been horrible to deal with if you need any type of breathing equipment go somewhere else. read more

I just want to reorder my CPAP supplies. Called in an order on 4/1/26. Poor service and even worse communication. Lots of unnecessary run-around - I had to call back for status several times. On 4/16/26, when the supplies finally arrived, they were the wrong ones. I have called back again several times, but to no avail. Most recently, on 4/24/26, I was told a manager will call me back....We'll see. After almost a month, the CAP supplies I need have not come and no return slip for me to return the incorrect supplies. And - I am still unable to use my equipment. If I could give them a zero or negative 1 for this service, I would. 5/12/26 - Just spent 2 hours to no avail. Never received a return slip for the incorrect supplies, but I DID receive a bill for them! Just spent all afternoon being redirected around the company (6 different people) trying to get a return slip and have the wrong items removed from my bill! This shouldn't have to be sooooo hard! 5/14/26 - Supervisors do not call back. The last rep I spoke with yesterday told me to "just keep the supplies - Preferred Homecare does NOT accept returned supplies" and "you have not been billed for them" - even though I had the bill in front of me and offered to send a copy. She said nobody is able to remove the charge from my bill, because "there is no bill." So accounting says the supply division needs to adjust the bill, the supply division says there is no bill to adjust, and neither of them will talk to the other. Sounds like fraud....I have reported them to Medicare Fraud, Waste, and Abuse and the Arizona Attorney General's office. Now, I think they deserve a rating of negative 3! read more

Poor Customer service when billing Billed husband for 3 wheelchairs. Telephone numbers all go to Florida and they can't help. They transfer you and then hang up on you. read more

Medical equipment provider, had to make a lot of calls to check on equipment delivery. Eventually, came to warehouse to pickup because they took too long. In person process was okay, at least it got the items taken care of and I could do the copay quick. You get who you get with insurance. Part of the delay was insurance, but they could've called or emailed. Calls and in person were friendly interactions. read more

Preferred Homecare - Back warehouse - Medical Supplies Near Me - Tucson, Arizona

Horrible customer service. I live 1.5 hours away from Tucson. My doc recently ordered me a walking cane. Preferred Homecare called me today to say they'd deliver the cane to me tomorrow. They told me to stay home all day until they arrive, which could be anytime from 8-5, because I have to sign for it. Kiss my ass. I'd rather go buy one. Nobody gives a shit. Preferred doesn't care, the insurance company doesn't care, and the doctors don't care. How this place stays in business is beyond me. Where's the state oversight. Where is management at Preferred. read more

They don't call back. They don't deliver ordered oxygen. They can't even give you correct phone number to contact Optum referral dept number gor order concerns. Run away from these people. Optum is horrendous, too! read more

My doctor ordered me a hospital bed and a walker I was home alone cause my wife was out of town for work, the day they delivered the bed and walker that night was the worse the mattress was so uncomfortable the next morning I woke up and I couldn't believe I had bugs all over me I called my wife and I really thought they were gnats since I didn't go out of my house much cause of my condition she ordered me sprays traps and many other products and I thought I was going crazy cause nothing was being caught! I even had to go to emergency one night cause they had made there way into my ears it was that night that I was talking to my wife that she asked me about the bed, in my over 60 years of my life I have never experienced nothing like this, and sure enough it was the disgusting mattress, I called and complained and they told me that they will exchange it, but before they come I need to call exterminator and get them out of my house, I have an exterminator that comes and treats. Our house every other month they made me feel like it was all my fault I even had a family member that comes a few times a week and completely cleans my house! I'm on social security I can't afford to pay with what they are charging me! They caused this problem and they are not helping me to get rid of them! I'm totally feel sick I can't even eat cause they fall out of my head onto my food I'm getting so depressed cause I can't find my way out of this situation! I told my family that this is going to kill me cause so discussed with them I don't let anyone come over I haven't seen my kids in over a month cause I refuse for them to come over and they take some home with them!! read more

they don't answer the phone been waiting a over a hour really since 4/17/2025 Im not the only one checkout the reviews on this page read more

It's difficult to reconcile my own experience with Preferred Homecare ("PH") and the several negative reviews on this site. So, all I can report is my own recent experience replacing my CPAP machine. After 8 years my old machine quit. Thanks to the people at PH though, getting a new machine just before I left town for the summer was a breeze. Despite coming in as a 'walk-in,' Joel certified that my Panasonic machine was not repairable, assured me that I was eligible for a replacement and explained what I needed from my doctor. Returning with the doctor's order (again as a 'walk-in'), Rosalie at the front window scheduled me for a CPAP class and machine pickup early the next week. Kari and her team did a good job leading a class to get four of us familiar with the new machine. Whatever particular problems others have had with Preferred Homecare certainly weren't present recently. read more

I recently got released from northwest hospital, in need of oxygen tanks. I was told by hospital the company was Lincare. The company who delivers oxygen tank is Preferred home care. I have been trying to contact this company for days. When I finally located the company who delivers the oxygen, by my own research bc I was not given any paperwork or phone number to call to get replacement. I spoke to a supervisor today and was promised delivery today bc I am out of oxygen tanks. N I have an appointment first thing tomorrow morning. At 6:30pm today I called asking where my delivery was, n was told it would be delivered between 8:30pm to 10:30pm .I then get a call from preferred home care at 8pm to only be told I am not a priority now bc they have to many discharges to deliver my oxygen now!!this is totally uncalled for n is a horrible way to treat a client n recepant of said oxygen tanks. This company needs to get there care to par n stop treating people who are in need of supplies as just a number! I have never been treated so poorly by a health care supply company. For any company for that matter the way I was treated today. That woman who changed my delivery bc of others needs , which seems very unlikely they are in need anymore than I am. This company should be ashamed of the way they have treated me today. Something needs to be done and ASAP. read more

They are not customer oriented, they sent us to collections when they had all information in their system for what they needed to bill Medicare. But when they got the compliance paperwork they did nothing and sent us to collections as they could not bill Medicare without the compliance paperwork. They had it the entire time read more

Absolutely the worst. If there was a way to shut down a company I would do it in a heartbeat. A company that's supposed to help people in need causes so much headache and stress. The billing department needs to get it together. They don't bill my insurance and threaten to send me to collections. read more

Terrible service. Keep the caller bouncing from one employee to another. I now have spoken with 5 folks who do not have answers to any questions. They inactivated my account; they never followed up on resupplies. My account was stated at least 3 years ago with periodic calls to see if any parts needed to be replaced. Then these calls stopped. My PCP has sent in 3 prescriptions - which were ignored. Now they cannot tell me if my order will ship even though a rep took the order. The service provided was abysmal and now I'm on hold for another 20 minutes and then they will drop the call forcing me to call in again and repeat all the info I have given them. Is there another company out there that I can use? read more

I called 9/15/2025 to pick up a bed and oxygen tanks. I was told a pickup date, and I haven't heard from them since. The lady that took my order was nothing nice. Management you must follow up behind your workers and delivery and pick up orders. read more

I've been waiting far too long for my BiPAP machine after completing all required steps. The delay isn't just inconvenient--it's affecting my health, sleep, and ability to function. Every day without this machine is a day my body stays in survival mode. I've called, followed up, and documented everything. The lack of urgency and communication is unacceptable. Patients deserve timely access to essential equipment--not silence and stalling. and to make things worse my bipap is on stat which means that my condition is serious and should be worked on at the top of the list and it should never be a wait of more than a week to get my machine but this place never sent in the paperwork to get the approval to my insurance like they should have. if I could give no stars I would thinking of having my sleep doctor switch companies and I am filing complaints to the supervisor on my situation read more

they are the best on delivery and if I go and pick up anytime or day of the week my order is ready I think they service you very fast and freindly read more

Worst company ever. Been trying to get a cpap machine from them for 4 months. I have called 5 times and my doctor has tried several times. All we get is the runaround and they say they will call back but never do. Don't waste your time and money on them. read more

Just left a one star for the review which is the lowest available but that's much more than they deserve Looking at other reviews for them, the highest I've seen is a 1 1/2 star. In fact, the Better Business Bureau does not even accredit them. The only reason I've had anything to do with them is because this is where my doctor sent me. I know from personal experience now just why they have such poor reviews. They are incompetent and have totally no regard for customers. All I've gotten is the runaround and excuses why they can't do their job. They seem to put more effort in trying not to do their job rather than doing it. I highly recommend that if all possible, you avoid doing business with them. I'm a very patient and accommodating person, but this place has pushed me past my limit. read more

An absolute garbage company that has failed to deliver a medical bed for six days. I am so frustrated and disappointed as i watch my 82 year old dad have to lay on a couch when he should be in a medical bed. I will be contacting my insurance and my provider to get this company removed from their approved provider list. If I could of given zero stars in this rating I would. DO NOT USE THIS COMPANY. read more

Preferred Homecare seems to be the only place in Tucson that accepts Medicare, etc. HOWEVER, in 2023, Preferred became part of Lincare. See their local contact below. If you need someone to listen, care, and reply, CALL LINCARE. After many months of no response from numerous voice and email messages I left for Preferred, I discovered that Lincare answers their phones and returns calls! They have a patient portal too. Sorry for this long message, but I worked for months to get Preferred to respond to me. I hope this saves someone out there the pain and needless suffering I endured for months of not having new supplies and being "gaslighted" by the lack of competence and caring from Preferred Homecare. To get the supplies I needed, I kept a record of each Preferred Homecare Call Center phone call over about six months. Date. Time. Name of operator. Reason for the call. (You can NEVER get through to Preferred on the phone. It's impossible). I was told each time that I was "out of compliance" so my insurance company would not pay. Preferred sent me a collections letter and wanted to force me to return my CPAP that I was almost done paying for. Each call center worker transferred me to a "Special Agent" who said they could not access my full records from Preferred. They said they would pass the message along, but I never got a reply. My sleep doctor sent numerous faxes to Preferred letting them know that I was not out of compliance! I used the CPAP every night without fail for at least four hours or more. The Call Center said that there was no record of a report from my doctor. This was a lie. The Call Center said that I must have yet another overnight sleep test or they would not service my account, even though they continued to take money from my bank account each 19th of the month while all of this was going on. (In the end, I overpaid the CPAP amount!) So, my insurance paid for another overnight sleep test, but I could not get supplies from Preferred until four months after the latest test to prove that I complied. At the end of the four months, Preferred continued to say I was not in compliance! Next, a rep from my insurance company placed a conference call with me and the Call Center. This time, we stayed on the line while being transferred from one person to the next at Preferred. My insurance company rep recorded this entire episode which lasted over one hour. The insurance company rep said he had never heard of such incompetence in his whole career. He was equally appalled. Finally, we were connected to a person who works at Preferred in Tucson. She repeated everything nonsensical thing I had been told for months. As a last resort, she allowed me to visit the Preferred Homecare office in Tucson to meet with a Respiratory Therapist to review my account. I took a witness with me to the meeting at Preferred in Tucson. I also took a large file folder full of notes from every call I made to the Call Center. I took printouts of every email I sent that went unanswered. In this face-to-face meeting, I felt angry when Preferred Homecare told me, "Oops, our mistake. You have always complied with the minimum of four hours per night over the last two years. We don't know what happened. We are sorry for the error." I left that day with all the supplies I had been denied for months - new masks, filters, tubing, and water reservoir. Since then, I have ordered supplies without any issues. But it if ever happens again, I won't waste time. I'll go to Preferred and wait patiently in the lobby until I can get an appointment to see a respiratory therapist again. By the way, respiratory therapists have been great to work with. It's the incompetence of Preferred Homecare that is the danger here. https://www.lincare.com/en/ TUCSON - LINCARE 1020 E PALMDALE, SUITE 110 TUCSON, AZ 85714-3309 520-795-8161 phone 520-746-0903 fax read more

WORTHLESS company. Received one call-"we will check your insurance coverage and get back to you." This was months ago. Thankfully I had extra supplies on hand. After reading the reviews I have not/will not even attempt to contact them. I don't need the aggravation of going through what others have experienced. Gone are the days of companies giving a damn about their customers. read more

I just had to deal with these MORONS again re: my bill. I got a bill from Lincare and paid it, now Preferred is calling about an unpaid bill! When told that I paid it the female person told me that I paid the WRONG COMPANY! This whole outfit needs to be brought up on charges by the Attorney General! Yelp needs to provide reviewers a negative star or two. read more

For the past week, they told me they would bring me my portable oxygen tank carrying case. They never showed up, called, or attempted to come hours before the scheduled time while I was at school. The only thing good was Ashleigh, who helped me today, and her direct lead. I appreciate their concern and actions to help with this issue, which has been repetitive. Thank you Ashleigh and supervisor read more

They are very rude. Hang up the phone on ya. Lie to you . I need to have my stuff picked up and the just keep hanging up the phone on me

Took much too long for the proper wheelchair to be delivered - over a week. The last 3 days customer service said, "it'll be delivered today.HA!" FYI, your equipment could be delivered up to 2 AM. Considering the hassle, it would have been easier to order and pay for one from Amazon. read more

Absolutely the worst company.I can't believe a hospital like TMC contracts with them. Been waiting since January for delivery and I've just gotten excuses, lies and broken promises. I've been unable to work because they failed to supply a portable oxygen concentrator.At this rate I'm going to be homeless or dead if we lose power. They don't care about patients. read more

I was the first person to apply for the position of delivery driver on their web site. I rescheduled 2 other appointments to meet the time frame of the "personal" interview. I arrived 20 minutes early in case there was paperwork involved. The receptionist said there were 9 people ahead of me. This shows me not only a level of pure lack of planning ability on the part of the HR people conducted interviews, but it is extremely rude. If they treat potential employees in such a disrespectful manner, I can only imagine how they treat their customers. I walked out. I would not bother with that company. The people in the waiting room had no papers with them, as we were instructed to bring a copy of our resumes. And the "business casual" dress code? No offense, but a few looked like they were homeless. read more

They make commitments and don't keep them. On a number of occasionsthey literally run out of oxygen tanks. They have obviously changed hands bcz the service used to be excellent. read more

The worst company I have felt with. Did not get back to me when they said they would. Lied about my Medicare coverage. Spoke to supervisor about the lies I was told and still tried to deny the lies and refused to take new customers. Doctors should not not work with this company read more

Their in store pick up isn't too bad, but their delivery service is the worst. Don't believe them when they say they're delivering. They won't show, but they'll claim they were at home or delivery site when they weren't. We have 24/7 facilities, so there's always staff there and usually service providers coming and going, but they'll have the audacity to claim nobody was there when they delivered. read more

Holy moly this place sucks! The doctor sent them the prescription for my bed-ridden 85 year old mom's electric wheelchair. We waited and waited. We called and called. We went for an in person visit and were assured things were moving in the right direction. We waited and waited. months passed. We called. We waited. We called again. I called her doctor. Finally they sent someone to our house to measure my mom for a wheelchair. We were told he would submit the forms that week. We waited and waited. Months. We called. We called her insurance. They never received the paperwork from very Un-preferred homecare. It has been 6 months and we are still waiting for this company to do its job and send the insurance the referral. Really terrible company. Six months later, my mother still doesn't have her prescribed wheelchair. A simple referral submission has turned into a marathon of broken promises and incompetence. Meanwhile my mom wastes away in bed instead of being able to join us on outings in the wheelchair we should have had months ago. I cannot recommend very, very, Un-preferred Homecare. read more

Terrible customer service. Never returns calls. i often felt I was speaking with someone that really didn't want to be working there. I found another company to get my CPAP perscription filled. If you are stuck dealing with this company, be prepared to be disappointed and frustrauted. read more

This is a very disorganized company. If you have another option use it. Been trying to get my order for oxygen completed for months now. read more

By far, Preferred Homecare is the worst company I have ever dealt with, and I once had to work with the FBI concerning a Co involved with consumer fraud. I am trying to replace my C-Pap machine, and since November of last year they have not once returned a phone call. They have lied directly to me, to my Doctor, and to Cigna. The funniest part is they can't even keep their lies straight. They have gone as far as saying they were waiting in my Doctors office, not knowing I was on the phone with the assistant in the waiting room. I called them on it and they said they would get back to me (refer to first sentence). One of the employees on the down low did tell me they were way way behind and were not able to keep up with their existing customers, so they are just stacking up new requests. I had been with Apria Healthcare for over 20 years, but Cigna Advantage has forced me to move to this outfit. I contacted Apria and they told me I could have the Cpap Machine within the week, but Cigna will not approve them (or anyone else for that matter). I don't understand why an Insurance Co as large as Cigna has tied themselves to such a disreputable co, with no other options. I have actually prayed as to why I must deal with these horrible people. I am not saying use Apria, but for God's sake, walk - NO - away from Preferred Homecare. Preferred Homecare is: Rated 1.05 out of 5 and have lost their accreditation with the Better Business Bureau Rated 1.5 out of 5 with over 300 reviews on Google Rated 1 out of 5 on the Caring network They have had to shut down their feed on Facebook Pages and pages of negative reviews on Pissed Consumer read more

I have been here twice and I have to say I really like this company. A lot of negative reviews about Preferred Homecare made me quite worried when I was getting ready to go for my first appointment. But after checking in, it didn't take any time at all for a wonderful technician, named Joel, who helped me. He was absolutely Great, professional, knew everything about the equipment, and just a real pleasure to deal with. Please don't believe all the negative reviews because they don't speak for everyone. I myself had a wonderful experience with Preferred Healthcare and I fell it is important for me to write this review on their behalf. read more

I was referred to them by my doctor, after contacting them with a written prescription they informed me they needed doctor chart notes as to why the necessity which was written on the rx. After waiting another day we informed them of the size we needed and because of delay of delivery my husband went to pick up the wheel chair, and was assured it was the right size, it wasn't and could not fit through doors. After calling was told it would be another 2 days for exchange. I was promised by 2 employees to have it by Xmas eve day, it never came. It has been 2 weeks and still no chair.​ read more

Tbis is the worst company I have ever dealt with. I have tried multiple times to contact them for bed and wheel chair pick up but to no avail, they have never attempted to pick their equipment after several requests. This situation feels like a scam, they want to start charging me even after multiple calls requesting they pick up the equipment. read more

Worst services I have ever received from any company in my life. They do not follow up. They do not return calls when they say they will. I waited 3 months to get my bipap. I called multiple times to ask what was going on and got a different answer every time. Now I can't get the supplies that I need. My doctors are also very frustrated with Preferred Homecare. if there was any other option I would definitely go there. read more