Preferred Pool & Spa

5.0 (1 review)

Pool Cleaners, Pool & Hot Tub Service

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Preferred Pool & Spa - Pool Cleaners Near Me - Draper, Utah

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Laura C.

11 years ago

When another company thoroughly messed up my hot tub, Tom at Preferred Pool saved the day. He came when he said he would and was not afraid of hard work. He repaired the damage done by the other company and brought my hot tub back to life in less time and for less money than I had already spent on the other company. I'm now a loyal customer for life. read more

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Primate Pools

5.0

(1 review)

Nick is very experienced and extremely knowledgeable about pools and hot tubs . I would highly…read morerecommend him and his company to take good care of your fun for your family and friends

From the owner: At Primate Pools, we excel in delivering top-tier pool services thanks to the strong, long-lasting…read morerelationships we build with our clients. We prioritize personalized service, tailoring each interaction to meet the unique needs of every customer. Our commitment to quality, reliability, and attention to detail ensures your pool is always at its best, giving you peace of mind and a perfectly maintained pool year-round. Get in touch with us when you're ready to learn more; we can't wait to meet you!

Absolute Water Professionals

3.2

(6 reviews)

These guys are the best. They're always on time, even early, and always on point and get everything…read morerunning and looking sharp.

From the moment I called for a pool opening, polite clear communication. AWP came yesterday to…read moreopen our pool a little earlier due to the current virus situation. Anyway great job, pool open, everything put away. So thanks guys for getting us in early and look forward to you taking care of us this summer.

Leslie's Pool Supplies

3.0

(1 review)

They are ususally helpful and friendly. BUT, last week I went end toward the end of the day just at…read more5pm and was turned away. The door was open, the open sign was up and the lady was checking out an older man. She said we are closed and go to the Murray location. Pretty terrible customer service that day. I went to AquaTec instead and they were happy to help me.

From the owner: Leslie's is your trusted neighborhood pool store in Draper, Utah and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Leslie's Pool Supplies

3.7

(10 reviews)

If there's ever a training on how not to do customer service, the associate who "helped" me should…read morebe the instructor. I've shopped at this location for years opening kits, closing kits, the works and staff have always pulled the products together for me without issue and usually go above and beyond to answer any questions I might have. This visit was the opposite. When I walked in and asked for an opening kit, the associate flatly stated they don't carry it and never have. When I asked him to look it up, he recited the contents out loud but made zero effort to actually help me find the products. Due to his combative tone, I eventually pointed out that we seemed to be having trouble communicating and that I just needed a few items to which he stated he was sorry but was focused on helping another customer. He then tried to tell me incorrect information mixing up liquid chlorine with muriatic acid and I had to explain what I was holding was "just chlorine." Throughout the entire interaction he was dismissive, rude, and combative. When I asked about Leslie's brand chemicals, his response was that "they don't say how these are different online" and that was the end of it. No effort, no ownership, no basic customer service instinct. This used to be a place I was happy to pay a premium to support. I'll be thinking twice before coming back.

I always have loved my Leslie s pool company for All of my pool supplies over the years uve been…read moreterrific store & a great estimate for values on the pool marketing

The Hot Pool Boys

5.0

(1 review)

Great work and good communication! I would highly recommend working with them for their value.read more

From the owner: The Hot Pool Boys delivers expert pool and spa cleaning with reliable service and attention to…read moredetail. We keep your oasis crystal-clear and in top notch condition, every time.

Island Pool Cleaning

5.0

(1 review)

They were so prompt to answer and gave a quote with all the details. They were quick to make it out…read moreto your property. Service with a smile! Great job! Thanks!

From the owner: Genuine, reliable service you don't need to worry about.read more

Spa Tender

4.5

(8 reviews)

as a property manager in Park City, I have worked with some seriously bad spa services and reps…read more(like Comcast bad!). Since I found Gordy 5 years ago I have finally been able to relax and focus on my real job vs trying to find someone who can really take care of hot tubs. I highly recommend - Gordy and his team are conscientious, responsive, fair, and honest. In my opinion (and others I know who use Spa Tender) he is the very best in town! Patti - All Park City Rentals

Have been using them to Service my Jacuzzi now for several months. Great team on Staff They know…read morehow to get your Spa/Jacuzzi on line. Super Friendly and knowledgeable on all things Jacuzzi & Spa.

Cannonball Pools

5.0

(3 reviews)

Service is top-notch! We're very happy with Cannonball Pools. Pricing is very fair for the quality,…read morein my option. Haven't had any repairs yet however the techs seem very knowledgeable on equipment so I know we're in good hands. Highly recommend!

I have been using Anthony with Cannonball Pools to keep my pool clean for over 3 years! He is very…read morereliable and always quick to respond. He has gone out of his way to make sure my pool is in its best condition at all times and always answers the phone if I have any questions

Intermountain Aquatech Pools & Spas

2.6

(27 reviews)

I rely on Aquatech for testing my pool water and helping me keep it sparkling clean. Other groups…read moreseem to have a revolving door of new employees eager to sell me 3 or 5 different chemicals every visit. No thank$... Aquatech is solid, no fluffy extras just clean clear water. That's just what I need. Thanks team!

I would not recommend doing business with Aqua Tech…read more Reason: I received a bill for repairs that Aqua Tech did not perform. The only thing they did was come out to give an estimate of what it would cost to repair the said hot tub. There was no mention via the phone, email or their website about a $130 estimate/trip charge. The tech did not perform any service except to write down what I told him I thought was wrong with it. He was here less than 5 minutes and left without leaving an estimate. That was on 8/14/2024. Three weeks later, 9/4/2024, I received an estimate, but we had already repaired the hot tub. We had thought since they did not get back to us in a timely matter, they were not interested in doing the repairs. I told them at that time that we would not be using their service since the repairs were already complete. Again, there was no mention of any trip estimate charge or bill sent to me. On 10/14/2024 I received an email from Aqua Tech requesting that I pay $130 for hot tub services on a bill that was 3 months past due. This is the first time I received any correspondence from them since 9/4. I called them to find out what the $130 was for and was told that it was a trip charge for the estimate. Again, I was never told about the estimate charge, and it does not mention anything about a trip charge on their website, aquatechutah.com. I told them I was not responsible for it and to produce any document signed by me agreeing to the charge. She said it would be taken care of then hung up on me. This was on 10/15/2024. On Friday, 10/18/24 I received a letter from a collections agency requesting the $130 and threatened to report if not paid. Now I'm dealing with a collections agency.

Premier Pools & Spas - Salt Lake City

3.7

(9 reviews)

I would highly recommend Premier Pools We had a terrific experience and our pool is gorgeous. Jaren…read morecommunicated with us frequently and responded quickly when we had questions. He set good expectations for progress and kept us informed of next steps. He did a great job coordinating the subs and keeping things moving. Jaren also was good to work with when we wanted a few design changes. He gave us good advice and was fair about costs. All of Premier's employees and subcontractors were professional. We felt comfortable having any of them in our yard. They kept the site clean and were kind to our daughter and dog. They seemed to take a real interest in our family, and took pride in their workmanship. Even the owner personally came to oversee the final plastering and check on our experience. We were swimming around 60 days from the dig. Jeremy did a great job training us on the equipment and chemicals. He still responds to our calls when we have random questions.

Premier Pools of Utah - Unprofessional, Incompetent, Liars and Thieves…read more Travis, Jaren and Premier Pools team are the least professional people and business I have ever dealt with. They lie to get your business, underestimate the bids and then give you the real bid once work has started, they have 10's of thousands of dollars and your yard is torn apart. They use many tactics to pressure you and extort more money. You can see these patterns if you search other reviews. They promise dig to swim in 60 days and are nowhere close but attempt to place blame on the client at every turn. Run, don't walk, the other direction from Premier Pols of Utah. When the project started, we all got on a text chain to have transparent communication. Immediately, the chain and protocol were broken, and we saw that the communication was almost nonexistent unless they were seeking payment. Simply put, they are so awful that they post reviews on their website that are written by their own employees (see picture below where Jaren writes about how great his boss is.). The bid and design were poorly thought out and rushed so the design was not going to work. Without exception, if they said they would do something or be at our home on a certain date or time, they never showed up or did what they said on the date or time promised. Even the initial day they promised to start excavating was moved repeated times because they are so inept. I have almost 6 months of texts messages that are basically garbage excuses. Their design failed to incorporate a retaining wall, that, if they had been professional and not scammers, they would have foreseen and included in the bid. When they announced that we needed this, they sent my wife a bill and asked her to resign the new contract and pay immediately so they could stay on track because they were already behind. This was not on the group communication because they tried to force it through her quickly. They said they had been getting bids for 2-3 weeks and that was the best price. This was a lie. Their fake bids were $13,856.64 and $16,000 and they did not even bother to forge the date on one so we could tell they did not get it when they said they did. One bid was dated after the day I asked for it and supposedly they had been getting them for weeks. The bids were also incomplete because the contained none of the engineering specs so they could not have started work even if we had approved one. When I, in turn, bid the wall to concrete companies, I had to wait 3 more weeks to get the engineering specs from Premier pools to get bids so clearly theirs were bogus. Of all the bids we got, not one was even half as high as theirs. Jaren is an unprofessional baby who shuts down all communication with the client when he is called out on his BS. It is hard to even call him a project manager because he cannot even manage simple communication or client relations. He could not manage the construction toilet correctly, it showed up 5 weeks early and left a month late. Money was wasted everywhere due to his incompetence, and we were always left without communication. Travis is a skilled salesman who is very quick to lie and do anything possible to get your signature and your money. He is slimy and not to be trusted under any circumstances. Do your research on this company I'm willing to bet that any positive reviews are fake or written by employees or close contacts of Premier pools. Our pool took just over 6 months from dig to swim. It is OK, but I would not have done it if I had known how terrible the experience would be.

Hotter Hot Tubs

5.0

(2 reviews)

Danny was able to diagnose the lights problem on my Jacuzzi as well as resolve it within 1 hour!…read moreI've been working with the company that I bought the tub from for months and they had told me it would be hundreds of dollars and a long time. Danny was friendly and communicated well throughout the experience, from scheduling an appointment and walking through what he was checking and how he had seen similar issues with other customers. I'll be calling again the next time I bump into a problem - I'm sure he will treat me better than the other place.

They came out quick and got my tub working again. Very happy with the service and level of…read morecommunication. Everything was left in tip top order and looking great.

Stevenson Brothers

5.0

(1 review)

We were in a bind where we had been engaged with a contractor for 18 months and it was going no…read morewhere. We couldn't get them to come and complete the job. We found Stevenson Brothers online, and they came out, provided us a quote, and optimism that even after years of heartache and agony, we could still have the backyard of our dreams and they made it happen! Within 6 months, they had built a beautiful rock (concrete) water fall in our backyard and completed the landscaping with vision better than our own! They turned an awful situation into a dream come true! Couldn't recommend them highly enough!

From the owner: We build custom swimming pools & hot tubs, Custom Artificial Rock waterfalls and pool slides. We do…read morecustom 3D design.

A Pool and Spa

5.0

(1 review)

It was a pleasure working with Bob and his entire crew during the summer of 2017. They built a…read morebeautiful pool and spa in our back yard. I would highly recommend A Pool and Spa. Thanks Bob!!

From the owner: At A pool and Spa in Salt Lake City, Utah, we strive to be the best in all aspects of the pool and…read morespa construction process. From design conception to final inspection, we will be there to guide you through the entire construction process, all the while, building the pool of your dreams - not your contractors!

Storm Sprinklers

5.0

(1 review)

I had a great experience with Ben and Austin. I needed some sprinkler valves replaced and some…read moreadditional, more complicated work done on a backflow prevention system. I looked around on Yelp and Google and called a few places for quotes. These guys got back to me immediately, said they could come out the same day, and gave me a quote and a few options for repair or replacement. This is incredible-- another local place I called wanted me to wait 2 weeks and pay $175 just for someone to come out and give a quote. They showed up that same afternoon, did great work, charged a reasonable price, and even adjusted two sprinkler heads for me for free. I was impressed. The next morning I noticed some wet ground near where they worked and thought maybe they had accidentally left something leaking. Ben came right back to check it out. But it wasn't related to their work-- it was a different sprinkler problem of mine that I hadn't previously noticed. Ben fixed that problem also and again charged me a really reasonable amount. Consider me doubly impressed. Overall, these guys blew away any expectations I had for sprinkler repair. They were responsive, fast, honest, did great work, and charged a reasonable amount. They even were equipped to do some more complicated work on a backflow prevention system. I would absolutely use them again in the future.

From the owner: We’re dedicated to providing fast and reliable service. We have integrity and only hire the…read morefriendliest and most competent individuals to work with us! With years of experience repairing and installing sprinklers, we take pride in what we do.

Gerber Landscapes

5.0

(1 review)

Awesome work for a good price! Bruno was amazing and so friendly and made our yard look wonderful!read more

From the owner: Gerber Landscapes: A beautiful yard from the ground up! Our services include landscape build design…read moreand installation, yard upgrades, hardscapes, Belgard landscaping products, pools, patios, irrigation systems, rock and stone work, streams, fountains, water features, sod removal and installation, pergolas, curbing, plant and tree installation, sidewalks and pathways, flowers and perennials, snow removal, fall and spring clean-ups.

Preferred Pool & Spa - poolcleaners - Updated July 2026

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