I called 3 times to make an appointment and no one reach out to me. There's no other number to…read morecontact them

Although it wasn't anything serious, the unprompted soreness of my right ankle made me drive to…read moreSouth Charlotte to see Dr. Garten and her team. Throughout the course of my visit, Dr. Garten and her staff went out of their way to make me feel comfortable through the appointment. Check-in was a breeze, even for someone like me who is a new patient. Dr. Garten's nurses were also very sharp. Dr. Garten herself was a pleasure. She made me feel right at home, listened to my concerns, offered candid thoughts, and didn't hesitate to get me x rays and a brace. Her style was casual but very thorough and precise. It felt like I was being looked at by an old friend as opposed to a complete stranger. I was sent home with exercises for my ankle, a brace, medicine for swelling and even a copy of my x rays. I'm now confident that if I follow the steps Dr. Garten outlined for me, that I will be good to go in a few short weeks. Dr. Garten was a huge help and every step of the experience was wonderful! Do yourself a favor and book an appointment with her TODAY!

Went here for my foot problem Staff and aide were friendly…read moreand accomadating. Dr Strauss was easy to talk to, explained my foot xays and conservative treatments for my foot issue. She took her time and answered all my questions. I felt very assured and comfortable in her care and certainly would recommend her to others for podiatry problems

Dr. Strauss is such a talented doctor. She operated and removed a bone spur quite a few years ago…read moreand I haven't had any issues since then. Dr. Strauss also recently treated my wife as well. Just a very nice practice in which you can get great care for you foot and ankle issues.

I made an appointment with Dr. Ward because I had foot surgery for a bunion on my left foot about 3…read moreyears ago and am having complications with my foot as a result of the surgery. A few months ago I noticed and felt a tender lump on the side of my foot which made it difficult to wear closed shoes. The doctor took an xray and showed me that I didn't have the type of surgery I was told I was having because the typical surgery requires one screw be placed in my foot but I had three screws and they weren't in the correct place where he explained they should be. I thought the lump was the screw but it's actually my bone because the surgery wasn't done properly. Dr. Ward explained absolutely everything and was extremely professional, while being friendly at the same time. I would recommend this foot and ankle specialist to anyone needing such a doctor. He's very thorough and very professional with a good bedside manner!

They have good doctors and surgeons. Office staff is not competent overall. Been waiting weeks for…read moreMRI order. They keep telling me they sent it but imaging center says they did not. Imaging center said they have this problem with Ortho all the time. Told me to physically go over there and get a hard copy and take it to imaging! Your pain doesn't matter. Your wait doesn't matter. Went over and was told they only give the order on Mondays! What? That's crazy. Someone better wake up and fix these problems - there are other alternatives!!!

Extremely rude receptionist!!! There is absolutely no excuse for someone who greets you to be rude…read morewhen you ask a question.

I recently had an extremely disappointing experience with this office. I went in for a callus and…read morecorn removal, the procedure itself was quick and fairly easy. The doctor put a bandaid on it and said there was blood bc of a sweat gland. I was in a bit of pain still after leaving, but thought nothing of it bc of the cut. The next day I still had pain which led me to believe the callus had not been fully removed. After contacting the office, I was told to wait until the bleeding healed to verify where the pain was coming from. I patiently waited and then scheduled a follow-up appointment to address the continued pain, after three days. The earliest appointment that worked for me that they had available was approximately 7 days later (there was a weekend in those days). When I arrived, however, I was told I would have to pay either my copay or another $50 callus removal fee before the doctor would even look at me to correct the issue. This is when I learned that corns apparently can't be removed, only calluses can be shaved off (apparently I needed to read the fine print before signing and would have known that). This was incredibly frustrating as the first time I had a callus/corn taken care of (from a foot doctor in Florida) I had no issue, no pain and confidence that I wouldnt have to worry about the problem for another good longtime (5 years to be exact). Again I am flabbergasted by the staffs dismissive behavior and the nurses down right rude and disgruntled attitude. They made it clear that I would not be seen unless I paid the additional fees, along with an overdue fee that until that day I had never seen or been aware of. An overdue fee that was 3 years old! A overdue fee that had never been communicated to me before that day (not even at my appointment 7 days earlier)--no overdue notices, no phone calls, nothing! This lack of transparency and poor communication is unacceptable. Clearly I am not a subject matter expert on feet, and am an average joe when it comes to "reading the fine print," but I truly do not believe I deserved to be treated the way I was! I would not recommend this office to anyone.

Charge far too much and do nothing. Crap service won't answer phones for questions. Billing is…read moreridiculous and they offer no way to pay on line.

Dr. Misty Lee is wonderful with her patients. She listens, explains and demonstrates with skill…read moreand care. There is no back log or waiting like in other offices. Patients are not rushed. This is a new location and the office is bright and spacious. Plenty of parking. Looking for a new food doctor, well this is the office.

From the owner: Complete Surgical and Podiatric care services.read more

Dr. Dunlap is the best. I suffered from plantar faciatis for months. Never could get any relief…read moreuntil I saw Dr Dunlap.

I truly trust this group and I would refer them to anyone the best drs ever convenient hours as wellread more

So easy to make appointments and get in. Everybody very nice and Doctor Kevin McDonald is very good…read moreand thorough.

Back again. They have a new location (since my last visit anyway). It's still as pleasant as…read morebefore. Even though I don't want to have to get a cortisone shot regularly, it's my "favorite" medical facility to go to. I don't dread visits here like I may at some other medical offices. Dr Glaser is super nice and doesn't rush with you. I don't feel like just a number or that I am being pushed out the door.

I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.