Since I was planning to go on a solo cruise out of Southampton, I needed to find the perfect and…read moremost affordable hotel for me to stay at the night before. After doing some research, I discovered this hotel. Selecting a room was easy and straightforward online. When I arrived on the day of check-in, I was two hours earlier than expected. I was still able to check in and get to my room and relax for the rest of the day. Later on that day, I went to their restaurant and ate some of the dinner. I dealt with two waiters while I waited for my food and both of them were very lovely. While I was in the restaurant I ate the chicken burger sandwich, which was very tasty. The gravy sauce on it gave it a nice flavor. For dessert, I decided to try the chocolate fondant which did not disappoint. As for my room, the bed was very comfortable. The room was very clean, but you do occasionally hear noises from either side of your room and in the hall. Another thing that was kind of annoying was the AC in the room. I am an American so I'm used to having AC at all times. The hotel here have AC, but they don't work that well in my opinion. Mine randomly decided to shut off in the middle of the night and I woke up kind of hot. I had to turn it back on and then it was fine, but that was one downside . Thankfully, that has not really bothered me and I have thoroughly enjoyed my stay here. If I ever take another cruise out of Southampton, I will more than likely book here again for convenience and familiarity.

Very impressed with this Holiday inn property. Although it's obviously a bit of an old structure,…read morethey've done an amazing job keeping it nice. Large comfortable pool. Hot tub that could be a bit cleaner. Friendly helpful front desk. 15 minute walk to City center.

Every person who works here is wonderful and deserves more than 5 stars. They've suggested places…read moreto tour, how to get there, etc. They all are friendly and kind. But the amenities lack. They're somehow out of restaurant napkins and tissues. So they gave us drink napkins and toilet paper instead. I'm shocked that no one got in their car and went to a supply house or a market or something. It's Monday and they ran out of vegan breakfast sausage on Saturday, so they still don't have any. I know that things aren't immediate, but as part of the Hilton Doubletree network, how come they're running so lean and mean? I've never stayed at a hotel that just ran out of things and don't understand why they have no way to recover from that. As well, we're in a "King Deluxe" room, where the closed window blows in cold air (we showed a front desk team member how we rolled a towel onto the window sill to stop the cold air from going further. He explained that the "old windows" do that.). There are NO drawers except for a small piece of furniture that has 3 two foot wide drawers, and a shelf in the closet and on the open bedside tables. We opted to work out of our suitcases and just not unpack. We had the "Do not disturb" sign on the first day until we went out late afternoon, so our room was never cleaned and my husband took out our trash. The next day no one came so when we saw someone from Housekeeping, we asked if she could ask someone to clean our room because we had wet towels in the bathroom. I don't really understand what is going on, it's almost like Fawlty Towers. As nice as everyone is, I've stayed in nicer places - just about anywhere I've ever stayed. Even Days Inn has supplies. So, if you sneeze or want to wipe your mouth after eating, you better bring your own supplies.

The Basil Fawlty of the DoubleTree by Hilton Southampton…read more In more than 20 years as a Hilton Honors Diamond member, I've never been spoken to in public by a Hilton manager the way I was at this hotel. A simple request after waiting over an hour (after check in time) received the filthiest attitude in response! The individual who identified himself as the hotel manager (Ben English) was smug beyond belief, condescending, sarcastic, and unnecessarily confrontational. It was one of the most astonishing displays of customer service I've experienced from a global hospitality brand. I've since contacted Hilton Corporate directly because this doesn't appear to be an isolated incident. Reading through numerous guest reviews, particularly on @yelp, I found repeated complaints describing the same dismissive attitude and lack of professionalism from this same person. It genuinely leaves me asking: why has this behaviour been allowed to continue? A manager sets the standard for the entire hotel. If multiple guests are reporting the same experience over an extended period, that's no longer a one-off complaint--it's a leadership issue. The irony is that if Basil Fawlty were running a DoubleTree, he'd probably be told to tone it down. This felt less like checking into a Hilton and more like walking onto the set of Fawlty Towers. I have contacted Hilton Corporate to deal with this clown who is dragging their name into the dirt!

A good option for lunch, different than other Southampton lunches. A relaxed yet classy setting…read more Limited menu but good options. Had some pork scratchings while waiting for my friend, they were tasty with ample apple aauce. Shared with my friend a pork roll and toastie. Both were above and beyond the stanrd. Pork roll with large with high quality, not ground pork. The toastie was also two steps above typical fare. Ser ice was both professional and friendly.

So cute!!! Very comfy 'home' feeling…read more We popped in here for lunch today based on a friends recommendation. It's like walking into Grandmas house- very comfy and cozy, displayed glassware, and wonderful smells!!! We sat at a window seat so we could people watch, and ordered the goat cheese/croutons as an appetizer, tomato soup and slaw for my lunch and hubs had the 'streaky bacon' which was a wonderfully tender ham steak with apples and roasted veggies. It was all very tasty, I had a glass of wine and hubs had a local beer. 46 pounds total. We love their farm to table meals and we'd definitely be back. Service was friendly and efficient.

Unfortunately this establishment is not suitable for safe living conditions due to poor building…read moremaintenance. Our room had paint falling off the walls, a filthy carpet and mold in the shower. The owner of this establishment should be ashamed of calling this a Holiday Inn Express!

Be very careful about making refundable reservations at the hotel. I made a "flexible" reservation…read morefor two nights and for some reason I was charged $920 right away. As our plans changed, I canceled the reservation about a month ago and received cancellation confirmation email however no refund. I have been calling the hotel weekly for refund at late night and early morning hours from California. The manager is supposed to take care of this but the front desk staff cannot get a hold off the manager. I left him another message at 4:30 am in California (noon in U.K.) hoping the manager will be around. I was again told he is not around and "will call me back" in an hour. No call back again. Frustrated, hope you don't find yourself in this situation for your refunds.

Excellent food and drink. Friendly staff. Great atmosphere. Very popular place so book early!read more

Just terrific. Located in an almost 300 year old building, rooms have been lovingly restored with…read moregreat care. Staff was very friendly and helpful. The restaurant was wonderful--clearly the chef takes pride in his work!

Nice and clean rooms, very quiet. Golf course onsite with rentals and they charge for walkers…read more Hilton Honors members receive drink coupon and buffet breakfast. Executive lounge is closed due to pandemic. No pool, they have a spa/whirlpool but at additional cost. Walking distance to TK Max (TJ Maxx) but that appears to be the only decent shopping store nearby. They play cricket in the bowl. It's was fun watching but still understand the game :-) As a Diamond member, really bummed that lounge is closed and the only replacement is a drink coupon - how is that a fair adjustment?? Shouldn't it be a $20-30 credit at the restaurant? However, the breakfast buffet is quite nice, the food is very good with a great variety.

Beautiful hotel with the best cricket course in the World. Nice large rooms, clean, AC, staff is…read morefriendly and very accommodating. Near the hotel a beautiful golf course and a wonderful spa. Great place for a nice vacation. Lots of people that go on cruises spend the night here too. I also saw a prom party and an Indian wedding. This place is packed with people and events all the time.

My trips wouldn't have been the same without it. Among the best club experiences you will find…read more Off the beaten path and just how it should be. 100% amazing. Fine ladies!