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    Premier Inn

    1.0 (1 review)

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    2 years ago

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    Holiday Inn Express Birmingham - Walsall - Mold/Mildew in the shower.

    Holiday Inn Express Birmingham - Walsall

    (2 reviews)

    If I could leave zero stars or negative stars I would. For everyone that wrote a positive review…read morethey must have been paid to or work there! I stay at hotels at least 75 nights a year minimum and have for the last 20 years. This is by far the WORST hotel experience I have had! I am a Platinum Elite member but not that that really matters (and it certainly did not to this hotel) The only reason that we did not leave this hotel and go somewhere else is because I had been driving a rental for several hours (and being from the US I was having to drive on the opposite side of the car and road as what I am use to which is stressful), it was raining and it was 11:50 PM. Upon check in I asked for a cup of ice -- sorry no ice...well i need to get a couple of bottles of water, nope, no bottles of water, but I was told that I could drink the water out of the bathroom tap! I should have left then...but again I was very tiredI got to the room and it had an odd smell--not horrible but odd and it was warm...and the A/C did not rectify that! The shower had mildew/mold growing in it. There was one bath towel and one hand towel--that's it! The lighting was atrocious... I wanted to take a shower, put night clothes on and go to sleep...but instead I put on some clean golf pants and a t-shirt laid down on top of the sheet after I inspected it with my flashlight (lighting was soooo bad in the room). I finally opened the window because it was cooler outside than inside and it smelled better outside---thank goodness it opened. I can't believe that Holiday Inn allows them to carry their name. I have stayed one some mediocre holiday inns and left a few but mostly they are average. I may have to get away from them for good and go only to Marriott and Hilton.

    Check in was nice and easy no problems and quite straight forward. Modern looking hotel with great…read moreindoor and out door parking. Customers service with a smile. Say free internet but still had to pay. LoL

    Premier Inn - hotels - Updated July 2026

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