We rented two jet skis and a 14-person pontoon for a bachelorette party. Unfortunately, our…read moreexperience was disorganized from start to finish. The blonde employee at check-in was professional and attentive, but once we finished the paperwork, no one told us where to go. We were simply told that a young employee talking at the counter was our guide. We waited outside for about 10 minutes before I finally went back inside to ask where we were supposed to be, only to find he had already walked out a side door. During the boat inspection, the guide almost marked the propeller as undamaged despite obvious chunks missing from two of the three blades. We had to point out the damage so it would be documented before we left. Things became much more concerning once we got on the water. We were handed four life jackets for two jet skis, told to wear two of them, and assured the other two would be placed on the pontoon. They never were. Later, one member of our group became uncomfortable operating a jet ski in the busy, choppy water near Torch Lake and needed to switch with someone else. That's when we realized we had no spare life jackets on the pontoon. With nowhere safe to dock, someone had to move between the pontoon and the jet ski without wearing a life jacket. We were immediately stopped by law enforcement and cited. The officer also pointed out that one of the jet skis was missing required registration numbers. When we reached the sandbar, we discovered the pontoon only had two small anchors for a large boat in rough water, and one of the jet skis had no anchor at all. Someone from our group had to spend the afternoon babysitting the jet skis instead of enjoying the day. Given the water conditions, I'm not convinced the jet skis should have been rented out that day to inexperienced riders. We returned about an hour and a half early. The dock staff were rude, instructed everyone to leave their belongings on the boat during fueling, and then criticized my group for not having a payment method at the fuel dock because our wallets were still on the boat. I also went to the office to discuss the safety issues we experienced, only to find the front door locked and no employees inside. Between the missing safety equipment, questionable maintenance, poor communication, and unprofessional customer service, this was not the experience we expected. There are plenty of other marinas in the area, and I would recommend renting from one of them instead

We had another amazing day renting a pontoon boat. The employees were warm & welcoming from the…read moremoment we stepped out of the truck. It was a beautiful day made better by the Luhrs Landing staff. We spent the day exploring the shores of torch lake on a slow cruise but when we wanted to go back to the sand bar the boat was well able to handle much higher speeds. The boat was clean and fully functioning which was awesome! We will be back year after year!

Walstrom's staff and service continue to impress me. I had in issue on the water yesterday with my…read moreLund's trolling motor. Called and their customer service went above and beyond assisting me. As far as coming off the water driving right there for them to test my batteries, as that's what they "thought" the problem might be. Tested, installed new ones and I was out the door. If you looking to buy or anything else with boats this is my go to dealership! Thanks again for getting me back on the water !!

Last fall I took my boat to be winterized and that it had an engine issue. I was told they would…read moreassess and take it out on a lake to assure the work was complete. They contacted me and said it only needed a new prop. Also informed me the bilge pump needed to be replaced. I told them I would bring it in the spring. At that time the boat went into storage. This spring I immediately took it to Walatrom's to get the bilge replace along with 3 other services they recommended. I was told it was to be done in 4wks. After 4wks I was told the bilge had a loose wire and was repaired. They gave me a Spring set up but had no time for the additional 2 request. I pick up my boat and got it on the lake with no change in engine performance. I removed the prop they installed put on a different one and returned it. They informed me they NEVER take boats on a lake, they only test them in the barrel. When the manager look at my original invoice he saw where it was to be tested in the lake. They did return my money for the prop. I had been going there for years when they were Traverse Bay Marine and their service was exemplary. I will never go to Walstrom's again or recommend them to anyone.

I've have been using captains choice marine for a few years to do PM and shrink wrapping of my…read moreboats. Recently they rebuilt my Yamaha F200 motor they did a fine job at a fair price. I had another unrelated to the motor rebuild they displayed great customer service in coming out to where the boat was docked reviewed the issue and help me load the boat on my trailer. Hard to fine service like this. Thanks Tyler

I needed a trailer to haul my snowblower to repair shop. They had what I needed and let me return…read moreafter hours. Thanks for making this task earlier

First pontoon was sinking on one side, wait an hour for a new one only to find out it that it had…read moreengine problems and wouldn't go faster than 5 mph, offered a small discount. UPDATE, after our friend haggled a lot, they reduced the price.

We purchased a Montara from Elk Rapids two years ago, we could not be more thrilled with not only…read morethe whole process, but recently we had an issue after two years and on the other side of Traverse City in Leland. They could not have been more helpful. Tim and Heath were all over it, and we are so happy to do business with these people. Thanks for getting us back up and surfing, and keeping our boat "The Talk of the Lake". We owe you one!

Rented a pontoon boat to take the kids out for the day and it was perfect. Prices were right,…read moreemployees were young but polite knowledgeable and helpful. We had a great time swimming tuning and hanging on the water.

I've delt with Terry, Andy,and Brooke for over 30 years and their late father Chuck before his…read morepassing . They've maintained my 1963 Century Resorter and now my 1950 CC U 22 Sportsman. They're honest in all their dealings. Always fix whatever problems I might have caused Andy's the President. I see his truck pass by my house at 7:50am every work day as he's enroute for a 8 am arrival. Very few owners do this these days Thank you Stander Marine for your great service and friendship over the years Bob Hubbard Leland Naples Atlanta

Dave is "Master" of the Chris Craft World! We purchased a 1962 16 ft Chris Craft Ski Boat. Our boat…read moreneeded some TLC and we found Dave-searching and hoping for the best place for Chris Craft repair/maintenance. We were not disappointed. Dave took on our project. He took copious notes on what he found, told us what he thought we should do, and then he got to work. We knew we were in good hands because we could see the passion Dave has for his craft. (His knowledge can not be challenged.) He covered every inch of the boat. When all was said and done; we were able to take the boat out on a nearby lake. Dave took us through the paces, showing us what he did and why, and how to "love" our boat in the future. He also tweaked our trailer so that the boat would have a safe journey home. We are now enjoying our boat on Lake Maxincuckee thanks to Dave.

Dave Moore is very knowledgeable in boat construction and repair. His over 30 years of experience…read morein NW Michigan is extensive in both hull construction and mechanical systems. Along with his barns full of parts, if he does not have what you need he can make if for you in his extensive machine shop or knows someone who can help. He is very generous with his time to help you solve what ever problem you present him......definitely a 5 Star company.

Action Water Sports in TC is the absolute best. We recently purchased a Mastercraft XT23, our…read moresecond boat purchase from AWS-TC. Dave and Brett are really great to work with. Dave understood what we were looking for and found the perfect boat for our family. Highly recommend Actions sales and service departments!

I recently purchased a used 2007 Master Craft X1 from Brett Dense and the Action Water sports team…read more I am so thrilled to have this boat because Brett was very helpful with the information he gave me when I asked questions about the boat and the high standards the boat demands. He is very friendly, honest, and knowledgeable. I will continue to go back to Action Water sports if I have any upgrades that I want to add to the boat or maintenance. I recommend Action Water sports for any one that wants to purchase a water vessel to spend time and make memories with there family and friends. Thank you very much! Rob Lund.

Great place to get your boat fixed. He is super friendly and honest. He got out boat working so we…read morecould use it 4 th of July and then we took it back to finish when the parts came in. Won't sell you more than what's needed to be done. Just give you future recommendations if needed. They also store boats in the off season.