So far, I have had a better experience than the previous reviewer had. The staff was cooperative…read moreand sufficiently professional as staffs go these days. Dr. Craig was very patient with me and took time to explain the different meds and procedures available. I have not had a procedure yet. I am a little concerned about a new prescription not being phoned in to my pharmacy until closing time but other than that I am continuing with her care and will post again after I have an injection or other procedure.

I'd been under the care of two doctors after tearing a muscle in my foot, one ortho surgeon and one…read morewho was a " Sports Medicine rehab specialist". Neither one cared that the surgeon almost caused me to lose my foot by botching the reconstructive surgery. The rehab doctor watched me walk across the floor, prescribed custom insoles, and cleared me. The entire time I'm complaining of nerve pain. This went on for three years. While working one evening, I met Dr Vance. I asked him if I could run my case by him, he listened and told me to get in to see him. He was the only doctor who took my nerve pain seriously. He scolded my case manager for not being a proper patient advocate, he stood up for me with the insurance company, he demanded that I get proper treatment. He jumped through every hoop that was required for me to get the treatment that I needed. Because of the extensive damage done by the 1st dr, I do still see Dr Vance, but because of his patient advocacy, I have been able to get off of a significant amount of the medication that I was originally on before my 2nd reconstructive surgery. While a lot of doctors will throw a pill at the problem, Dr Vance wants to fix the problem to eliminate the need for medication. After reading some of the reviews, I can honestly say that I have never seen these actions by any of his staff. The staff has never been anything but friendly to me. Yes, he does have rules, as long as you follow the rules, you aren't going to have any problem at all with him. Yes, he requires you to quit smoking or using nicotine products because nicotine is a vasoconstrictor and keeps you from healing properly. His goal is to help you heal. If healing and getting out of pain is not important enough to you to follow his rules, don't waste your time because he does demand that you follow the rules. But that's why he has such good patient outcomes! I am walking proof of this.