Good Times Pools takes care of the indoor pool and spa for our HOA and they do such a great job. We…read morehave a lot of short term renters and our hot tub takes quite a bit of abuse, but Frank and his crew keep it up and running and clean. I like the fact that I get pictures sent to me via text after every cleaning so I know that it's done and looking good!

Frank is a great guy and is awesome at what he does. Very reasonable price and the work speaks for…read moreitself. Personally I have an all inclusive plan with chemicals and weekly cleaning. He sends me pictures after he is done and always looks spotless.

After some communication difficulties on Monday, which were not his fault, I was able to get my spa…read moredrained and cleaned today. He was on time and got to work immediately, the spa is crystal clear once again and his rate was reasonable. I should note that Heatwave was the only company to contact me and for that I'm grateful and have set up a quarterly drain and clean for my hot tub.

Taylor responded to my request for help within minutes and he scheduled me the very next day. He…read morewas right on time and very friendly and easy to talk to. He went to work filling/ cleaning/ draining my swim spa which is a LOT of water! He had to come and go throughout the day but communicated with me as to when he would be back and what he was doing. Taylor did an awesome job and I would recommend him 100%!

These guys do a really good job and always go over and above the scope of work. They are very…read moredetail oriented and super passionate with what they do. Amazing communication and I love that they submit pictures of the pool and spa after the service and a checklist of what was done including chemicals added. This has been helpful for my warranty which gives me peace of mind. I have had a few repairs needed and they did a good job and quoting me the price before the work was done.

From the owner: We are a team of two. We work hand in hand together, for the same goal. To make sure the clients…read moreneeds are met, as a team. We provide it right the first time service! Safety is our number one priority for residential and commercial! We take pride and dignity, in every net, pool, and vacuum we touch! We are CPO certified and, are insured. We also do maintenance repairs. We look forward to meeting with everyone.

After Shawn changed the settings in my pool, I came home to a nearly flooded house!…read more Obviously I called him in distress, he told me to use a pump and he'd try and make it back out in a FEW DAYS!!! I'm no contractor, but if you nearly flood someone's home, you address them the situation IMMEDIATELY! Far from impressed with his service or his attitude. And yes - the SPA is supposed to be full. When I returned it was almost empty!! In addition - the sensor issue that he came here was never fixed. He took it upon himself to make all these changes to my Schedules, Pumps, etc. I would've been better off without Shawn ever showing up at my house. As you can see - Shawn advised me to shut off my entire pool and her return in a few days to address. Would anyone accept that? In addition, he was never concerned about the issue HE created. Mostly concerned about being paid! Shawn has commented that my pool wasn't taken care of, blah blah blah and also bringing my wife's comment into this, which you are a liar - she stated we've had nothing but problems with the pool.. hence you being hired and approved by ME and ELEVATE! And why would I expect anything for FREE? I have a home warranty that pays you (not this time). I wouldn't hire this company to maintain a pond. Fact of the matter is - HE changed my settings and it almost flooded my home, PERIOD!

Had an issue with my pool, it was after hours and my regular person was unavailable. Called sharky…read moreand they came out within the hour, got our pool up and running in no time. Great attitude! Thanks

When I first went in I spoke to Mike about purchasing a hot tub and he was super nice and…read moreinformative. He showed me a few in the showroom and explained the features of each spa. He also assured me that they had a warranty. When I went back to purchase the spa a few days later Mike was not there. The owner Russell was there and he set me up with financing and the spa was delivered a few days later. The first day I used the spa I noticed one corner light was out. I contacted Russell and he said it's not a problem and he'd be out to fix it within the week. That's the last I've ever heard from them. I've texted a few more times to request a date for the spa to be fixed and was ghosted. If this is an example of their customer service once their product is delivered then I'm very disappointed. I hope nothing else goes wrong with my brand new hot tub because it doesn't look like this business honors service warranty. Shame.

I needed replacement filters for my swim spa . I should have waited 2 days and ordered on Amazon…read more The associate didn't really have a clue on which filters. That should have been my clue to leave. Well I bought the ones he suggested paid $105 . I checked Amazon today and I could get 2 for $36. Same filters. Lesson learned .

Friendly staff at the counter. My contractor and I went in with questions and water to be tested…read more Thank you Sammy and Sandy.

We purchased a new spa from Paradise a few years back and payed to have it delivered and installed…read more They kept postponing the delivery date for one excuse or another and then when we complained the lady on the phone got made at us for complaining. Now I need service on the spa so I call but get a young girl who had no clue about anything. She told me that the tech was out to lunch and would call me as soon as he returned. After 2 days of waiting I diagnosed the problem myself and called back for parts. I was told that they would have to look it up and that it might take a few days due to the manufacturer changes the log in to the website. I then gave the guy the factory part number as I was on said website but he was still unable to check his stock at that time. Two weeks later Sandy called me to tell me that they were ordering the part I needed and as soon as it got in they would in turn send it to me. I asked Sandy why it took so long to call me back to which she had no response. The part I needed was available online and I called San Diego Spa Sales. They gave me a great price and instructions on how to install it and I had it in hand two days later. When I told Sandy at Paradise that their customer service was very poor she just said "well I guess we need to work on it". Not once did she offer up an apology or a reason why it took two weeks just to return my call. Needless to say they have lost a customer and I will spread the word about their horrible service!!!

Complete Pools has always provided us with excellent pool and spa service and support…read more We have used their weekly pool and spa services since their business started and are very pleased. Their pool and spa maintenance and repair service rendered has been competitively priced and done right the first time with a customer satisfaction follow up call or text. I highly recommend Complete Pools to everyone I know.

From the owner: At Complete Pools, we specialize in creating, building, and maintaining stunning swimming pools and…read morespas for both residential and commercial clients in St. George, Utah. With a commitment to quality and customer satisfaction, our experienced team ensures every pool we touch becomes a beautiful, worry-free oasis.

Beware you will lose your deposit and never see a pool. Will never answer your calls !read more

My sister hired them to build her pool. A year and a half ago. Dug a hole, took the entire contract…read moreamount from her then abandoned the job. She's lost thousands of dollars with no pool. Lawsuit. DO NOT USE THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY.