The operational throughput at this location is remarkably high, considering the constant foot…read moretraffic density. I visited for a Genius Bar appointment regarding a hardware latency issue, and the workflow was seamless. The check-in process is optimized to minimize idle time, and the staff operates with a level of technical proficiency that eliminates unnecessary back-and-forth. From an efficiency standpoint, the integration between their mobile POS and inventory management is a benchmark for retail logistics. I was in and out within 18 minutes with a resolved ticket. If you value your time and expect a frictionless service experience, this is the most logical point of contact for hardware maintenance in the GTA. High performance, zero bloat.

I would like to thank Tim for his expertise. He did a fantastic job repairing my son's gaming…read morecomputer! He was kind and reasonably priced. I would recommend his services to everyone. I know that he will be my first choice going forward for computer issues.

My iPhone 6S (which I realize is virtually an antique) died. Best Buy couldn't do anything to power…read moreit up again, and told me I would lose all my Notes, texts, passwords, and many photos. They couldn't try replacing the battery so they recommended Frizzi's. I was so worried I would lose all of that stuff, but Frizzi's came through!! I'm so grateful! Also, since they could tell I was desperate, they could've charged me $500 and I probably would've paid it lol, but it was very reasonable. Definitely recommend!!

not impressed with customer communication. Someone leaves a text message on a landline number that…read moredoesn't have text capability. I call a week later to be told it was ready to be picked up the next day after I dropped it off. Not happy. Also not happy with my Screensaver being replaced with a Frizzi add. Ruth Homan

This place is a circus of horrors. The employees (including managers) never know anything. Never…read more And it usually takes two or three to work together to find any information out. You can google info on your phone and get it faster than you can from these people (I know because I've done it many times). Also, you have to share this info with the employees since they somehow can't manage to find it. It's like we come here to help them and not the other way around. Sadly this is the most convenient place for us to go for certain items so we suck it up and deal with it. But, literally, every time we come here, I have to control myself and not have a Hulk-sized tantrum at everyone's ineptitude. Thank goodness they have a bunch of office chairs on the floor to sit on as you wait for the workers ("workers") to find the answers to your simple questions. Now they just need to start paying me for helping the employees do their job.

Prices are way too high. I don't even bother. I can order online and pay shipping at a fraction of…read morethe cost of the same items at Office Max.

HelloTech wasn't able to fix my problem. In my request, I was very clear that I needed someone who…read morecould reprogram my MX 1200 remote. The technician was not familiar with this remote and was unable to reprogram it. I wish HelloTech would've told me in advance that they could not reprogram this remote so they wouldn't have wasted my time.

This is a very convenient service, and Prince was awesome! He was very courteous and also did a…read morevery good job assembling the desk. And cleaned up everything afterward! I'm very satisfied and I will definitely use it again!