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    Premier Transportation and Courier Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Premier Transportation and Courier Services

    Town car service

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    2 years ago

    These guys took me from west Olympia to Rochester "less expensively" than others I called, for sure!

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    Seattle VIP Transportation

    Seattle VIP Transportation

    3.3
    (3 reviews)

    After booking a ride a week in advance I receive no confirmation, no email, nothing. I called…read moremultiple times (10+) times, no response, left multiple voice mails (4+), no response, tried chat on Facebook, no response, used their websites reservation (2+), no response. Concerned that nobody would pick us up - I cancelled our reservation prior to the required time (24 hrs.). Again for the cancellation of the reservation, I called multiple times (6+), left multiple voice mails (2+), left our cancellation request on their website (2+). However, when we arrived a driver came up and called my name. We thought it was our NEW reservation with a different company. However, on the way to our hotel we realized it was this company, that never contacted/called/emailed/etc me for the past week. I was extremely upset because not only were we giving business to an extremely unprofessional company, but also now I had to pay the other company for our no show since they were also at the airport. So in the end this company not only never had any communication with me for over a week, but they cost me an additional $100.

    I used Seattle VIP back in 2011 and remember being picked up in a nice Mercedes and the driver was…read morevery friendly and knowledgeable about the area. I just called today for an upcoming trip and their prices were the same, which is very competitive. Looking forward to using them again and not have drive and park.

    All Black Limo

    All Black Limo

    4.8
    (14 reviews)

    The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

    **Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

    Premier Transportation and Courier Services - airport_shuttles - Updated August 2026

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