We called, sent emails and sent 2 on line support requests and no one ever got back with us. For them to sell a want and not a need product you would think they would be a little more responsive. If the customer service is poor why would/should you spend your money on their products? read more

I have had only two issues with my spa in 8 years. I have one sticky valve and one of the colors in the floodlight led has burned out. Otherwise all pumps and features still work. I use it multiple times a week, and keep the spa on econ mode most of the time. read more

UPDATE: So after my last review I received a message in my inbox calling me a liar from the company. This cannot be the real way they do business. I have posted my photo of my invoice to validate my experience as well as the message from the company. Anyone wanting actual emails back and forth between the company and myself to further validate our experience please feel free to email me the address is on my invoice. read more

Premium Leisure - after my review of the company I received this message from the company.read it a decide for yourself if this is a company you'd work with - Hot Tub & Pool Near Me - Saint Petersburg, Florida

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Purchases a hot tub from a sales display at the county fair in 8/2017... when hot tub was delivered... the cover was badly torn, several of the jets were not assembled correctly and the headrests were destroyed. Sales associates told us we had a 5 year warranty on the whole tub, and 10 years on the pumps. This was not reflected in any literature that was delivered with the tub and is not being honored by the company. Since purchasing the heater has broken, the tub leaks water out of the split unions and it was very obvious the technician that assembled the tub broke the epoxy seals on the heater... and the split nuts were not properly installed on their gaskets and the system leaked enough for a severe rust/calcium deposit to have formed between the heater tube and gasket assembly. The valves for the "waterfall" feature is poorly designed and has broken twice since we purchased this tub. Save yourself the hassle... do NOT buy anything from this company. They will misrepresent the products, warranties and lie to you all the way to the bank. If I could rate 0 stars I would. read more

As a consumer, this has been the worst experience we have been through. No caring, no communication and open vitriol on their part. When queried on the shipment of our spa the agent was very quick to hang up on me. Additionally the shipper was present to ship said spa and was never loaded, putting us on hold for the fourth time. Notice to all.....DO NOT do business with this company! We only wish there was a negative star rating as we would give them a negative 5. To be continued read more

Like the other, I'm disappointed in my spa LE850. Less than 12 months old and I have nothing but problems, from leaks, one pump replaced and other electrical issues. I have a 2 instead of one, because my installer has been good to do repairs, but it's not what you want with an $8000 spa. Steer clear. read more

Terrible experience! Took over a year for their "installer" (not licensed) to do the work and still took off with our money and refused to finish it. Company doesn't really care what happens after they make the sale. Don't do it!! Today the pool is still not leveled and is permanently stained because it sat with black water without being filtered for 6+ months. read more

I called about a warranty issue with my spa and was told by Hot Tub Parts(some how when I called Premium Leisure i got hot tub parts) premium leisure is no longer in business so there is not a warranty. Larry at Hot tub parts was very rude and i asked for him boss and he told me he was the boss, I told him no you have a boss unless you are the owner. He said hold on put me on hold then hung up... So buyer beware... Do not buy from Hot Tub Parts you can go on line and order your parts from many others. Also beware that this company is still in business just probably under a new name, so do your research. There address is for both company is as follow 6101 45th St N St Petersburg Fl 33714 read more

Terrible, terrible quality! I had a GO633 installed about 18 months ago. Since then, I've had two service visits to fix significant leaks and today had to pay $225+ to replace a faulty heater... after only 18 months! You gotta try to make things this poorly. read more

Do not use this company!!! I gave them a $2500down payment for a fiberglass pool shell 4/20/17. They had their installer call me, he gave me an estimate and then disappeared. It took 3 1/2 months for them to get me my paperwork to get my own permit. In that time their estimates from their other installers increased by $4000. They sent me an installer and I began installing in December. After placing in the ground, backfilling, filling with water the pool developed a crack and all the water leaked out. I called the CEO, he would not allow me to speak & kept cutting me off. he never called me back. He came out to the house, and in our telephone call told me "I don't know why it cracked, but it's definitely the installers fault." He originally offered to " give a new pool, but did not offer reimbursement for my lost water or the excavator rental cost I would need. I declined another of their pools because of this, & my concern that this would happen again. And also the pool does NOT measure 12 x 25' as advertised. The company has not addressed this question yet. I have asked for a full refund, and was told get with my installers insurance or homeowners, despite the CEO admitting the installers did nothing wrong. They also advertise a lifetime warranty, but are now saying this is not a warranty problem. My yard is torn up with a broken leaking pool that I have paid $14,300 and have not been able to use .they advertise how quick they can get your pool installed and that they have the best installers. However, when this problem came up, they blame the installers despite evidence,referring to them as "my" installers. I was contacted from the installer through them! Anybody else with these issues with this company contact the AG and DBPR as I have done. read more

Premium Leisure - Hot Tub & Pool Near Me - Saint Petersburg, Florida

I wanted to update my original review. After months of unanswered voice and text messages, we finally heard back from our original sales person who agreed to refund the balance of our deposit. I appreciate the gesture, however, it should not have been this stressful and aggravating to receive our deposit back. Most products are widely available from a myriad of dealers these days, what is in short supply is outstanding customer service. read more

Run far away from this company- wish I would have done some investigating prior to making a spur of the moment purchase. Has been a headache since August and we're still dealing with it. Save yourself some trouble and go to a reputable company. read more

We bought a spa from Premium Leisure at a home show. We requested they hold the spa for a few weeks as we were in the middle of construction. We faced several problems with our local construction contractors which caused delay but Premium Leisure was very kind and helpful in working with our schedule. When the spa was delivered, it was delivered on time and by a talented crew who were also very helpful with our construction limitations. Most people should know that buying a spa requires some simple wiring done by the customer. My husband had some trouble with the diagrams and a few other issues and poor Gina took each call with kindness and helped us through all our issues. We now have an amazing spa and feel like Premium Leisure dealt with us with integrity and compassion. I feel badly for those who have said they had issues in the past, but for us the company did a fantastic customer service job and would highly recommend them. read more

We tried to purchase a swim spa from Premium Leisure. Received written contract which outlined the terms they wanted us to follow. 3k deposit with 10k due in cash at delivery, We signed and waited for delivery date. after several weeks we contacted the company, they stated they would have a confirmed delivery date within the week, After another week went by we contacted them again, we were told their delivery dept would be contacting us to set up delivery which they did the next day with the promise of yet again confirming a delivery date within the week. Again a week goes by and we call the delivery dept and were told the following thurs or fri our spa would arrive but instead of cash we would need to get a cashiers check.. The Wednesday before delivery we called to find out who the cashiers check should be made out to only to find out the spa did not make the truck and he would get it on the very next truck and get us a confirmation number but know they preferred to have us put the remaining balance on a credit card. So I paid off a credit card in order to make room for the large balance to be put on there. He called the following day stating the next Wednesday the spa would definately be here. Again we took the wed off work scheduled the crane call the night before to make certain it was coming and now they say again it did not make shipment because now we needed to send them a cashiers check to pay in full prior to shipment. After I pointed out my reservations of sending basically cash for this phantom spa that keeps not showing up and reminding them of the contract that they drew up stating cash on delivery. They stated they just could not let the spa leave without payment in full. I offered to put the balance on a credit card or wire funds in full upon arrival or cashiers check upon arrival and none of these options satisfied them. In a nutshell i have spent $1800 on wiring, rescheduled 2 cranes, taken 2 days off of work and am fighting to get my 3k deposit back all for a spa that never came even with a written agreement not to mention we were given the run around for 6 weeks with make believe delivery dates.....This company has no integrity, does not abide by written contracts they create, and shows a complete disregard for the customers they should be serving.....I would seriously think twice before dealing with this unprofessional company. Buy somewhere anywhere else!!!! read more