Had a great experience with Ramos Marble & Granite installing my bathroom countertop. [[HIGHLIGHT]]The two-man crew (I remember one goes by Jr!) was friendly and got right to work as soon as they arrived.[[ENDHIGHLIGHT]] They truly went above and beyond -- even cleaning up the mess on my driveway before they left. I'm honestly so happy with the end result. This company was referred by my cabinet installer and I can't speak highly enough of the experience. read more

[[HIGHLIGHT]]Simply the best customer service and client communication.[[ENDHIGHLIGHT]] Always love a business that does what they promise. Great people, beautiful stone and precise fabrication and installation. Well done! read more

Complete Failure, Property Damage, and Total Refusal to Take Responsibility This was one of the worst home renovation experiences I've ever had. I spent over $20,000 with Cabinets To Go, who used Sage Surfaces to coordinate installation and hired Ramos Marble and Granite in Saint Petersburg, FL to do the work. What followed was incompetence, damage, and complete disregard for the customer. The problems started immediately. During the first install, Ramos installed the wrong backsplash (4" instead of the full backsplash I ordered). That mistake required everything to be torn out and redone. During the second installation, I stayed in the room specifically because trust was already gone. That decision proved necessary -- I personally watched the installer drag my stove across my floor instead of lifting it, leaving a long, obvious scrape in my new flooring. [[HIGHLIGHT]]When I reported the damage, Ramos' operations manager asked for photos, which I sent immediately. A few hours later, she claimed their installer never moved my stove at all -- a statement that was simply untrue. She wasn't there. I was.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then escalated to Cabinets To Go and Sage Surfaces. Both companies said they were "working on it," then did absolutely nothing. No follow-up. No accountability. No compensation.[[ENDHIGHLIGHT]] The estimate to repair the damage is $1,800. This entire experience exposed a system where everyone takes your money, no one takes responsibility, and the customer is left paying for contractor damage. For a national brand and a $20K+ purchase, this level of negligence and indifference is unacceptable. If you're considering Cabinets To Go, Sage Surfaces, or Ramos Marble and Granite, understand this: when something goes wrong, you're on your own. I would strongly advise looking elsewhere. read more

Amazing selection very professional fast service employee on point specially after repairing .. They know what they're doing very organized. They don't leave no mess. Highly recommended. read more

We bought a dated house, and are undergoing. remodeled of the kitchen and retitled two fireplaces. The kitchen was contracted thru Lowe's. Lowe's doesn't have soapstone so they contracted out to Ramos (by way of Olympia Stone). We used Marine Black (kitchen) and Honed Black (fireplaces). David and Rory hit it out the park by going above and beyond on both jobs. [[HIGHLIGHT]]They explained everything each step of the way and called us over to answer clarifying questions and to show us the progress.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also want to call out Dilia for her patience, I'm sure that I was a little annoying, particularly because I had to deal with complications and lack of communication from Lowe's regarding the kitchen.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dilia explained what she needed so that I could push Lowe's in order to get the job done.[[ENDHIGHLIGHT]] The price was fair due to the material used. We need to remodel the master and upstairs bathroom, will absolutely use Ramos again for the countertops. read more

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[[HIGHLIGHT]]Everyone one is very nice and knowledgeable about all the different types of stones to use.[[ENDHIGHLIGHT]] Big selection. I highly recommend using Ramos! read more

Poor quality work. They are not even capable of measuring properly. They told me they could not install the backsplash as I requested. I hired another contractor who had no issue and did a great job. [[HIGHLIGHT]]Hard to deal with and would never use them again.[[ENDHIGHLIGHT]] read more

Talk about professionals, at every turn of your journey! Delilah was our contact person at the store. She was amazing to work with and really knew her stuff. She was suffering from an accident, but still went to the yard, so we could pick our slab of granite. Great eye for detail & explained the process thoroughly. There was an error on our paperwork from Lowe's & she worked with them to help correct the errors, thank you!. From the individual who drew the plan, to installation & clean up,you can't ask for anyone better. I had a beautiful sink I wanted to keep, but it had this ugly silver band around it. I discussed this with installers & when I went to view the installation, they had been able to remove the read more

Ramos Marble & Granite - New counter top & backsplash, not as gaudy as most granite. - Flooring Near Me - Tampa, Florida

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Tory and David were phenomenal and went above and beyond. Tory literally worked until midnight. That's way above and beyond! read more

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so glad I was able to find Ramos Marble & Granite through Lowe's Home Improvement. The entire experience from the necessary paperwork, initial layout, set up and completion of my kitchen project was handled professionally. I also want to thank David and Rory who provided the tear out of the old granite and install of the quartz kitchen counter tops. they were professional and provided quality service. I would recommend this company. read more

We have used Ramos for all of our countertop remodels and they have always delivered a quality product with quality installation. They make the process so easy and it is obvious that every employee takes pride in their company and product!! We did another kitchen remodel with large countertops a few months ago and Gail did an amazing job plotting out the flow of the slabs in order to keep the flow aligned and minimizing seams. The installers were fantastic as well!! Special recognition to Gail, Layla, and Rory!! We would never use any other company!! **update May 2024** just used Ramos again for bathroom counter top remodel and as usual the process was very smooth. Gail did the design again and Hank did the measuring which was very thorough!! Rory and Luis did a fantastic job on the install. Rory made some adjustments because of a bowed wall and you can't even notice...Nice Work as usual Rory!!! Thank you Ramos!! Larry N read more

We are so pleased with our countertop. everyone involved were professional and skilled at what they did. We will recommend you and we'll use you in our next project. read more

Horrible experience, lack of professionalism and knowlege in the industry. We went through Lowes (which Ramos was the only company they use). The template was taken and completely not cut correctly leaving 1/2 inch gap against the wall in some places. The installers then cut the granite in our home, which caused dust and a mess. I asked them to do it outside and they stated they can't. Like other reviews, they were messy, unprofessional and scratched our new sink. I would recommend not going to Ramos on your own or through a big box store. read more

Great experience. Measuring was quick and helpful. Fabrication revealed the sink I bought was too big, they resolved the issue and kept the project moving. Installation was on time and completed beautifully. read more

So far so good! Hank from Ramos Marble and Granite just finished measuring our kitchen for new counter tops. He spent close to 3 hours creating our template and he was meticulous at getting it just right. He was easy to work with. Asked a lot of questions to ensure we were getting exactly what we wanted. We are excited to see the finished product. I'll keep you posted on our project! read more

let me start by starting saying they deserve more than just 5 stars. Layla worked with me on having a piece of granite cut for bathroom back splash. Considering I was not really buying the granite from them, nor using them for any services, they still provided the upmost, and outstanding customer service. Very professional from the moment I dropped off my piece of granite till the timeI picked it up. Highly recommend. read more

Thank you for making our kitchen & bath complete with beautiful Quartz countertops. This company aims to please. We were very happy we chose them to do the job. No complaints here except the wait time to have it installed. THey are busy but worth the wait. read more

Ramos Marble & Granite - a kitchen countertop - Flooring Near Me - Tampa, Florida

We bought kitchen cabinets at Lowe's and granite. Ramos Marble and Granite came to install the granite. The Installers were very messy. First after taking templates for the kitchen sink is still cut it wrong. They had to pull it off and place it again. Second they chipped the granite in 3 places while installing. Third they refused to give me credit for the chipped granite. The installers were very messy left glue all over and scratched my new kitchen cabinets. read more

I was clear about my renovation plan and precise with drawings and photographs when I went to Ramos Tile for a new kitchen and bath countertop.... but after waiting 2-3 months for installation, they disregarded my plan and I ended up with what I did not want. I wanted to keep my original mid-century pink kitchen sink. They were nervous about this, but didn't say they couldn't do it. They mandated that I have a backup sink (drop-in) handy for installation. They sent two Spanish speaking guys to a job that needed expertise with a 1959 sink installation. Needless to say- I had to use the stainless drop-in sink because they couldn't figure it out and I was given no alternative. I later found out that my pick sink would have fit- if they hadn't over cut the corners in the quartz!!! Did I mention that they tried to sell me on accepting a seam in the middle of my counter height bar? I had to help them figure out how to cut the slab so I didn't have to look at a seam all the time. AND they didn't even cut the counter right at the facility, so the guys had to trim it outside of my condo. This left the caulking at about a quarter inch thick!! OH and the bathroom counter? They were afraid to remove the existing tile to install the new. They dropped this part of the job after the kitchen debacle. Basically Ramos is a "slam bam no thank you mam" company. If you need creativity and problem solving- Home Depot would be better than Ramos (and yes, this is a low dig) Ramos Manager was nothing but defensive and did nothing to solve my dissatisfaction. Find another tile/stone company. read more

They did a great job! Quick and efficient. They offered great granite choices and were professional. Thank you.

So far so good! We are working with Dilia and she is amazing! Can't wait the kitchen to be finished.

Outstanding quality and service. Understand everyone is super busy now, they kept me updated throughout. The installation was pure perfection. I am beyond satisfied with every aspect of the process. Highly recommend. read more

We used Ramos Marble & Granite Inc for a recent kitchen renovation and were VERY happy with the quality and service provided to us through the whole process: from Gail and Whitney's expertise and great customer service from the moment we stepped into the showroom door, to Vic Ramos himself coming to template the counter areas, to the layout tech taking the time to layout the counter areas to show off the best of the granite, to the installers excellent job and expertise in the final installation - from template to install was less than 10 business days! We would definitely recommend RMG to anyone looking for beauty, quality & service in their granite or marble needs. read more

Ramos Marble & Granite - Successful kitchen reno with RMG Inc! - Flooring Near Me - Tampa, Florida

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I've dealt with Gail and Whitney on several occasions and have recommended friends and family for some of their home improvement projects and their professionalism and attention to detail and service are second to none. Thank you both for your service. read more

Did an unbelievable job in the kitchen had the Quartz counter tops and bar done. The quality of the product and the workmanship on the counter tops and installation was superb. There was an issue when they unboxed the sink it had a small dent not their fault from the manufacturer. They even agreed to come on a Sunday to install a new sink. Would definitely recommend top notch. read more

My husband & I recently built a new home. Our builder, PG Builders, uses Ramos as their stone supplier. Therefore, we went to their showroom multiple times to pick stone & review layouts for countertops throughout our home. We were paired with Gail Grafton as our customer service rep. We both found her to be unresponsive, condescending, & somewhat passive aggressive. Which explains to some degree several of the problems we had due to lack of listening on Gail's part. Problem 1: A small marble countertop was ordered for my son's bathroom. It arrived with the markings that I specifically told Gail I did NOT want during the layout process. Her response: "I couldn't remember what you said, so our fabricator just picked a part of the stone to use." It was replaced a month later and in that process their installers ripped out the counter top without turning off the plumbing. It literally rained through our downstairs can lighting from this error. Problem 2: The same marble was ordered for my master bathroom. It was delivered and installed about a month before move in (sometime 8/2014). The day it was installed I told our builder there was scratches all over the stone. Builder informed Ramos, yet no one came to inspect until a week after we moved in (end of September 2014). They then claimed they were not responsible for the scratches and charged our builder to install another piece. Took well over a month to bring the final stone. This final stone was delivered 11/12/14 and again was all scratched up & sealant applied incorrectly (milky residue). I was then told by the builder, Mike Pupello, and installer that "too bad; you are the only person who sees the scratches; and I was going to have to live with it". However, I refused to live with these scratches since I spent thousands of dollars on this marble and I hired a third party company who removed the scratches with a polishing technique in place that took only 1.5 hours to complete. 3rd Problem: We picked what we believed to be a quartzite counter top for our kitchen, laundry room, mud room, butler's panty and jack 'n jill bathroom. It was extremely expensive but we fell in love with the look of the stone. It appeared to have the look of marble, but we were told was hard like granite and much more durable since it would be used in the common areas of the home. After living with this stone for 2 months we are already seeing etching and permanent rings on the surface. Turns out according to the 3rd party I hired to fix my master bathroom marble, that my supposed quartzite is actually marble. Bottom line is that our experience with this company has been terrible from start to finish. Their employees provide horrible service, yet charge a premium. Would not recommend them to a single person I know and have no idea how they have an A+ BBB rating. read more

We had such a phenomenal experience with Gail Grafton at Ramos Marble & Granite. My husband and I were building a new home and had been provided 3 options for countertop fabricators by our builder. After discussion with and consideration of each, we decided on Ramos and are so happy with our decision. There was admittedly a lack of return calls and emails at the very beginning, but once we got the ball rolling, everything was smooth sailing. Their prices are competitive and service is fantastic. When I got to our house the Friday of Memorial Day weekend knowing the countertops had been installed and saw that a polished steel grey granite had been installed when the only selection that remained constant from day one was leathered steel grey granite, I threw myself into a tizzy. Tuesday morning, Gail was on it and said she knew we wanted the leathered finish but it somehow didn't make it onto our proposal, so they would swap out the countertops at their expense. Now THAT is customer service. We have a combination of quartz and granite throughout our home (mostly quartz) and were fortunate that Ramos had a good selection of remnant pieces for our smaller rooms. Overall, I cannot recommend Ramos (and particularly Gail) more enthusiastically. read more