Ryan was great to work with and provided complete follow-thru. I actually first used him at our…read morefamily house in Riverview in the Spring 2023, and then this month for a family house in Southgate. Very responsive, professional, friendly, and does work the right way. We even had a little glitch related to the hardware I provided for installation, and he did want he had to do to complete the job properly. I would use him again when needed, and I would recommend him to all my friends and family.

Whata joke!! Save your time this guy can't even bother to return a call!!…read moreInconsiderate unprofessional I would even say a liar because he never returned my call after he said he would!

Fantastic communication and fast, reliable service. Definitely will use again. needed a fast…read moreservice and he was out right away.

I locked my keys out of my car and Amp Locksmith was there in less than an hour and opened it…read morequickly. Very inexpensive for such a quick turn around! Thank you!

J&B Lock was excellent to work with from start to finish…read more He answered my call directly (no call center), which was a great first impression, and was able to come out the same day/next day. Communication was straightforward and easy. The work itself went above and beyond what I expected. I initially thought I had four locks to change, but he ended up handling all six. He also proactively offered to replace the deadbolt, including adjusting the strike plate, doing the necessary chiseling, and aligning the door so the bolt closed cleanly. He made sure everything was keyed consistently, fixed alignment issues with the door and hardware, and even addressed a turn knob that wasn't seating properly -- all without hesitation. Overall, he was efficient, detail-oriented, and clearly takes pride in doing the job right. Very easy to work with. I would definitely recommend J&B Lock.

I write this review to showcase the man behind this business. John Stewart…read more Two weeks ago, I was asked to go to my good friends house to check on her. I got to the home and had no way of getting in as the key that was to be used for Emergency was not where it was suppose to be. The officers said they could not go into the house even though I was requesting a welfare check. Soon after the officer left, I called a family member of my friend and she did not have the right key to get in. I quickly did a google search for a locksmith in the area. Fortunately, I got John. John was able to open the door and we found my good friend decease. Naturally, I was upset and so was the relative. After calming down, I went out to pay the locksmith for his service. This man gave me a hug and said he was so sorry for my loss and said he would not accept payment under these circumstances. He called the police and everyone else that needed to be called. I can not say enough about this man as he showed compassion and concern. I want every person to use this man as he didn't have to do what he did and I am forever grateful to him. So if you need a person who cares about what he does, call him. He is caring and good at his job. I want to give him 10 stars but it won't allow. Thank you John for supporting me at the worst time in my life. Thank you , thank you for all you do...

Subpar customer service. I put a deposit down for a key fob to be made and was not called to tell…read moreme the key was at the business. When I did arrive, a guy tried to make program the key but couldn't so I was left with an option to order a new key fob and wait a week or more or choose a key with less buttons. I chose the key fob with less buttons only because I wanted to be done with this process, I was already there over an hour! Left with a programmed key but now I have a left back window scratch that goes from the top of the window to the middle, my lights were left on inside and for some reason my pen was unscrewed??! I'm happy to at least have a key fob, although it's not what I ordered and the experience was not welcoming. I should have trusted my gut about this place.

Came in to get my car key fixed. Customer Service was very kind and efficient. They explained to me…read morethe process and had my key ready really quick.

Brian was able to schedule a next day appointment and called when he was on his way. He was able to…read moreprogram two new key fobs and cut the key blades for my 2014 Chrysler Town & Country in about 50 minutes in my driveway. The final total was within the range he quoted over the phone and very reasonable. Brian was very patient while I checked to make sure the keys worked in the door lock, the buttons worked properly and the fobs started the car. My only oversight on my part was noticing that these fobs do not include buttons for the side doors, but that's not a big deal. This job would have cost much more in terms of time and money at a dealership. Payment over Zelle was quick and easy. Very happy with my experience!

Better than expected. They programmed the new FOB for my Chrysler Town & Country and it worked…read moreperfectly. The cost was much, much lower than the dealership would've charged.

They were so fast. Jason and his wife are amazing and super nice. So fast I appreciate your time.read more

This was an easy and impressive service from beginning to end. Jason responded to my yelp quote…read morerequest right away and gave me detailed information in his response. I appreciated that he was willing to quote and make a plan through messaging because I really didn't have time for a phone call and I needed my door handle changed fairly quickly. He came out to the house exactly as we planned and replaced my old handle with a new digital coded handle. He knew his stuff well enough to easily explain things to me and was also a really nice guy. Highly recommend!

Horrible guy at front counter, rude and was trying to charge me $8 for a pad lock key. American…read morelock and key is garbage

Ride. Called 2 days in a row looking for help--both time very rude. I do not need to deal with…read moresomeone who experts you to be an expert when asking questions and then mocking your question. zi asked why this behavior--statement was because I am short handed today--what does that have to do with treatment of a customer. THIS GUY ME A HORRIBLE FEELING. Another statement--$15 for rekeying and no guarantee. Another confidence builder for a customer. When I called yesterday, he indicated he was closed and I asked if I could ask him a quick question--He said yes IF YOU ARE QUICK! i am shocked anyone does business with place. In the end, I told him I did not like the treatment and was not looking be egocentric a difficult time and being disrespected. aHis only response was to come Monday when he has more help--this guy has no clue how to deal with the customer. Based on other customer comments this seems to be a constant pattern. I never write these things, but in this case I had too. I wonder how he treats his animals?