I called ... the same day they had someone out to change all my locks. It was supper fast and so nice. They also took a small safe and opened it. read more

This was a very fast and friendly experience! Definitely my go to guy for fobs and keys!

called with an urgent need to have our locks rekeyed, and Jim Bob arrived within an hour! He quickly rekeywd all the locks and even made extra keys for us on the spot. He was efficient, friendly, and professional throughout the entire process. I truly appreciated his prompt response and quality work. I would absolutely hire him again and highly recommend his services! read more

Amazing help! They went out of their way to get me my key and did it with my original key that was snapped in half!! All smiles!!!

I called two or three times, trying to buy a safe. Each time, the lady took my name and number, and said that the owner would call me. That was three or four weeks ago and I have never talked to the owner. read more

I am impressed! Our garage door lock jammed so we called Prescott Lock and Safe. Great choice! Jimbo was here in less than an hour and has our garage door lock working like a champ! And it was no easy job! Friendly, professional at a fair price. So glad we called them! Thank you Jimbo! read more

Make sure Jimbo does your work. Jimbo is a great problem solver! He is also very knowledgeable and experienced in the profession. Quick, efficient and honest. He provides reasonable pricing. Not to mention, he's a likable person. read more

I brought them a key to our condo that no one else was able to duplicate because of the unique blank. They had hundreds (literally) of blacks and were able to easily duplicate me keys for me. Will definitely recommend them and utilize their services as needed for any lock or safe problems. read more

I'm still waiting for my lock to be returned to our company. I called to get our Simplex lock to be reprogrammed. The locksmith had no idea how to reset the code. So I provided him with the lock and instructions which he took back to the office. That was February 2, 2023. I've called twice to get my lock returned. I was told that Jimbo would call me back. I have never received a call. At this point, I don't want the lock. I've decided to get a new lock and be done with this issue. Very poor customer service on behalf of this locksmith. read more

Outstanding service and perseverance to get very unique keys hand cut and hand filed for 2 key safes. Worked perfectly!! Great job Jimbo and Mom!! read more

Great experience! We just bought a house and needed all the exterior doors rekeyed. They arrived on time. Ethan was fabulous. We know a bit about locks, lock technology and picking. We not only had all our doors rekeyed but had an awesome discussion about locks and picking. Ethan showed us some of his "toys", yes, I know they're "tools" - but when you get to have fun with them they can be "toys". Highly recommend this company. read more

Excellent, efficient, timely, and well priced service. Jimbo and Ethan worked around my schedule and were even able to show up three days prior to our initial scheduled appointment. Great job by the entire staff to include the sweet lady that answers the phone . Thank you. read more

Jimbo is very personable and is timely in responding .

I had a set screw in a door handle that was stripped out and I did not want to have to buy a complete KwikSet door handle. These guys were referred to me by another locksmith (it's nice to see they all work together - I like that). Anyway, I brought my door handle in hoping for the best. It took these folks about 10 minutes to remove the stripped set screw and replace it for me for a super small minimal fee. I'm sure they had better things to do than to take the time to take care of my small issue, but they did. And for that I am very grateful. Their customer service was extraordinary. I can't say enough about this business. I put the door handle back on my residential door and it's as good as new. Thank you guys for being there. read more

When I managed to lose the keys to our 5th wheel, I contacted several locksmiths and none were willing or able to make keys to the compartments. Thankfully, one suggested to contact Prescott Lock & Safe and Jim made keys in a matter of minutes!! Thank you for your assistance, Jim!! read more

Incredible service from Jaime and Prescott Lock and Safe. I called them with a safe problem and they literally solved it for a very low fee in a matter of minutes. Professional, high-level of expertise, a wonderful experience. I'd recommend them to anyone at anytime. read more

Can't believe this shop had a key blank for our 35 year old 911 hanging up! Fit perfectly after the owner fine tuned it! A whole $5.18 charge! read more

Very Disappointed. I know I'm 22 and my girlfriend is 20, but why does this mean we cannot be helped with copying our keys. Yes, I know they aren't "standard" keys, but I was told by the representative that she wouldn't feel comfortable copying it. I wish I was given a reason for this rather than her being implicit. I felt like I wasn't welcome and that she was implying My girlfriend and I were up to no good. Thanks anyway, I'll try someplace else. read more

The staff at Prescott Lock & Safe are incredible, courteous, and super efficient! I called them this morning after being locked out of the house and they answered right away and had someone scheduled to go out there to help us out! They even called when they were on their way! Thank you guys for the great service and for taking care of us! We appreciate your help and friendly service! We would definitely recommend these guys to anyone in the future! read more

Made an appoint and replaced my broken front door latch and repaired our safe. The price was very reasonable and I would recommend this business to any one has to replace or repair door locks or safes. I will probably have him come back to install a new lock on my bedroom door. read more

I don't ordinarily gush about a lock and safe place but i am about to gush. I went to two places to get my 20 year old worn out car (door and ignition) key copied. I had been to two places prior each saying that the key was too torqued and too worn to work with. They generously tried but created keys that didn't work (didn't open the door or start the car). They both said, "Go to Prescott lock and safe". I did. The guy there (i think the owner... at least he said he had been doing this for 19 years (or such)... was a total master. A guru. An expert. He looked at the key and worked his magic. I explained that previous folks failed and he mentioned how the wear on the key made it tough... he had to adjust be a couple thousands of an inch (not cut as much as my key suggested) in order to accommodate for the decades of wear. After several excited (as in he loves what he does) trips between his shop and the car, he touched up the keys, improved with each effort... hand filed for perfection etc. AND, he lubed the locks until he handed me two keys (for 5$ total) that were perfect! The locks and keys worked better than they had for nearly 20 years. I kept saying to myself "wow!" "Wow!" as it was a true pleasure to work with a top expert who loves his work and it really shows. I rushed home and excitedly told my wife and bored my kids with how amazed i was. So, there you have it...in this time and culture where expertise on many topics can be denigrated and dismissed, in this internet culture where everyone's opinion somehow "matters" and everyone thinks themselves an "expert", it is a real pleasure to work with a bonafide expert... and this guy is it. There's no substitute for the real thing! Maybe i'll take all my keys there for a pick-me-up. If your car door locks work rough, or any key/lock you have works rough... this is your guy. disclosure: i don't know this guy, never went to the store before, never heard of the store before i went there yesterday. read more

I went there to get a key made for a desk. they said ok, we will call you. They NEVER Called me. This is the third time i went to them to make a key and they said they would call me, Again , they never called me when it was ready. One time they lost my master key. STAY AWAY FROM THESE PEOPLE read more

These guy are the best!! Jimbo always comes same day for what ever problem we have with either my safe or push-code door lock or rekeying. He always has the answer to my problem and does it with a smile on his face. Support your local business and they will take care of you. read more

Jumbo and Chad came out today for a household re-keying job I needed done. They were both very pleasant and professional, and the work performed was exceptional. I highly recommend their services! read more

This place is great. Brought my automotive door locks to them to have them re-keyed for my classic truck and they turn it around for me in 24 hours. Another local lock shop around the corner had the locks for four weeks without doing anything so I really appreciate this place. I will be going to Prescott lock and safe from here on out! read more

Great service. Jimbo the owner was very helpful with getting a new key made that I needed, and the cost was very reasonable. Highly recommend. read more

Came out and re-keyed 5 locks for under $100. Same day service.

I made the call about 8:30 a.m. and had a service-person at my house by about 9. Even better - he called when he was ready to get on his way to make sure the timing was right for me. Hopefully I won't lock myself out of someplace again, but if I do, I'll be sure to use these friendly folks again. read more

Quick, accurate, precise, professional service! Did a walk-in and Loretta immediately duplicated keys. She runs an efficient business! Try it, you'll agree! And, yes, all the keys work! Thkx Loretta! Helen and Rob Boland, Prescott, AZ read more

Prescott Lock and Safe was fantastic when I couldn't get a specific key made at either Home Depot or True Value. They had the key blank and they were extremely fast, friendly and affordable! Thank you very much and best of luck in your business! read more

These folks made two keys for me: one for a wooden surveyor's transit box dating back to the late 19th or early 20th Century, and another more mundane one for a Craftsman toolbox. They only took a couple of days, despite being pretty busy after being closed for a week after the owner passed. The price was quite reasonable and the service was friendly, competent, and timely. read more

These guys are GREAT! From Marty in the front to the key wizard Jimbo and his new side kick Doug. So helpful, kind and great prices. Made me a new key for my 26 yr old truck, had to take the door apart to do it! With an hour labor and a new key only charged me $30, what a deal!!!! Wonderful people with integrity to match. So VERY grateful! Dana read more

prescott lock & safe is amazing. this young man "jimbo" knows his business. besides his knowledge, he's efficient, personable, priced fairly and knows how customer service should work. you can't go wrong with this company. read more