I had a Master combo lock that would not open, Master told me they would send out a new lock but I would have to cut the old one, which I did not have the tools to do, so I went to Norm's and they cut the lock for FREE and did it with a smile, I had used them before on a safe that would not open and they came out and were able to get it opened, HIGHLY recommend this local lock smith. Robert Lauzon read more

Had a great experience when I visited Norm's Lock and Safe. They helped me with a problem on the spot and gave me some excellent pointers on how to handle a few things myself. Will absolutely use them again. Rob C. read more

Had Chris come out and rekey the front and garage door on a house our daughter just purchased. Very personable, professional and fast at a good price. Will definitely use them again if the need arises. read more

I highly recommend doing business with Norm's. James was very knowledgeable, helpful, and patient. I will always use them for our specific lock needs. Great job! read more

Chris and this company responded within one day and rekeyed every door within 30 minutes. Very professional. Will continue to use there service whenever needed. I highly recommend. Very professional read more

The best experience I have had with a locksmith or any business for that matter. From the friendly person who answered the phone and the tech who came out to our home to get the job done. Fast, Friendly, Efficient and a very fair price. I highly recommend this fine crew. read more

Chris was great - very friendly and knowledgable - fixed the lock quickly and everything works great now. Highly recommend!

Chris did a great job and he was very knowable and efficient I would certainly recommend Norms read more

Chris came out and and changed a bunch of locks. He was on time, was quick in changing out all 10 locks and was very friendly. I would definitely recommend Norms and Chris. read more

They could not do the service that I needed done, but they referred me to another place and were very apologetic that they didn't do that kind of service! We went to the other place and they were able to take care of it for us with no problem! read more

Wonderful service; quick and efficient. As a new home owner; I would recommend this company to anyone who needs their services. Chris even put up with our barking dogs! read more

i locked my keys in my car this morning. I called Norm's and was back in my car within the hour. you are a blessing.

Norm's has changed hands. My experience today was sophomoric at best. Pulled up to door "out to lunch" sign on the door. Waited for Chris to come in, as he was the only one knowing what to do. Chris came in. The youngster minding the store, didn't have a clue got my credit card and put it on his phone, a first time for me. Took a very long time. Asked for a receipt wanted to email it to me. The process took way longer than it should. Disappointed at best... read more

Employees are knowledgeable and friendly. Solved my problem in minutes. Highly recommend!

Excellent service and helped me with my lock issue. Highly recommended and you won't be disappointed. Ask for Jody, she's the best.

What a great company! Cory was amazing with working with my schedule and getting me the correct equipment. Top notch customer service! I highly recommend them. read more

This is the place to go for the best results. Didn't give up and unlocked our door. The door was very difficult and others could not unlock the broken lock. We are very pleased and will never use anyone else!! Thanks again. read more

They have always gotten me out of a bind in short order! I highly recommend this business.

Customers service like this is unheard of anymore, or I thought. :) Such a great family operation, quick quotes, quick service and locks work great and keys work great. They have and will continue to be my go to source. I highly recommend them for all your needs pertaining to keys, locks and even safes. read more

They do great work, always on time! Dad trained them right! Had a misunderstanding with the lady, but took down the silly review and replacing with this one, cuz stuff happens, and the guys are great and work hard! Excellent prices by the way! read more

I'm So Excited That I Found This Company! They Are So Very Helpful, Friendly & Knowledgeable About Everything Plus More! Great Lock, Key & Safe Shop! The Owner & Employee Are There To Help In Anyway They Can! They Know Exactly What They're Doing & So Pleasant to Work With! As You Can Tell, I Can't Say Enough About The Service I Received! I Am So Very Grateful! Thanks Guys, Mary read more

Great company!! Excellent customer service! I have a vintage mailbox coin bank that I could not open. They were able to get in it and provided instructions on how to open it. I appreciate they customer service and would recommend them!! read more

Have been using them for years on commercial property's fair and friendly service would recommend to anyone. Thanks, Norms read more

Awesome! Great customer service , family owned, Give then a call.. Love them..Highly recommend

My ex bought a new chip/remote key for her car since the old case is literally falling apart and the key is worn out, but I didn't trust the local home improvement stores to have the expertise to cut such keys correctly even though Ace Hardware already stated they could do it. Instead I chose a professional locksmith, but my experience suggested anything but professionalism. First, the woman running the shop said she can't cut the key because it doesn't fit the machine. I'm surprised a locksmith doesn't have the equipment to cut modern car keys. I asked for a small eyeglass-size screwdriver and after some searching I spotted a Philips jeweler's screwdriver which I used to separate the remote portion from the key portion. It fit the machine so she proceeded to cut the key, but at a pace that caught my attention having cut hundreds of keys myself in the past when working in maintenance and construction. When I got home I was able to turn the key in the ignition, barely. A pass across my wire wheel smoothed out the rough edges left behind by the hurried cutting process, but in her haste she didn't properly seat the shoulder of the new key against the cutting machine stops, so the key does not work when fully inserted since the bitting is offset in relation to the shoulder. I have to insert it, then pull it back slightly to make it turn, which is going to cause damage to my ignition cylinder if I keep trying to turn the key while it's fully inserted out of habit. As such I've wasted the cost of the key cutting and the replacement key since it's now useless. I should have taken it to Ace Hardware. Instead of offering to replace the key and cut it properly, or even refund the money I paid them, their response was to make excuses and hide behind the old "I've been doing this for X years". First they questioned why I didn't cut the key myself since I have experience. I didn't because the equipment was always provided by my employers. Next they claimed I was in a bad mood when I entered the shop. An assumption they apparently based on the fact I was wearing a mask. I was not in a bad mood, and in fact in a pretty good mood since I was finally able to get a new key for the car. I was wearing the mask because my ex was recovering from COVID19 and I didn't want to put anyone else at risk. Their next excuse was to claim the "cheap" key my ex purchased was at fault, but it's made of the same material, fit the door and ignition cylinders perfectly since the warding was correct, and the overall dimensions were the same compared to the original key, including the distance between the tip and shoulder. Regardless, none of these excuses justify poor quality workmanship. read more

I was pleased a real live person,Jody, answered the phone and made an appointment for 2 days later. The storage shed lock wasn't functioning, Chris fixed, it and also rekeyed it and the front door for $65. I knew Norm, and the business has a sterling reputation over the last 30-plus years. read more

Let me start at the beginning. My daughter's key fob was broken at the top and we feared she would lose her key, so we ordered a replacement off of Amazon. I took the key to another business in PV, to have it cut and it did not work. The key was not even close to the original. I went to Norm's to see if by chance they could fix it. The sweet woman, I'm going to guess the owner... was helping some other folks. She came over and asked me what she could help me with. I told her my story and she said how did they do that? Let me see what I could do to fix the key. She literally had the key for about 20 seconds, then said here ya go all fixed. I was amazed!!! I asked how much it would cost, and she said nothing... Merry Christmas. The key works perfectly and I am so thankful for her and so appreciative. I will now only take my business to them, and I will recommend them to everyone I know. read more

Called on the 6th to have 3 locks re-keyed in Prescott, they could not get to us until the 11th between 9 to 10am. We drove up from Phoenix so we can be here for the appointment, only to receive at call at 9:20 am from Jody, that Chris could not make the appt and she could not remember what the job entailed, seriously... She said he could be here from 10 to 11am but we have other appt's scheduled. It is so frustrating that my job was not deemed as important as what he is already working on. We used to use Norm's all the time, looks like we will be finding someone else who values our business. Super frustrating... read more

Great company! From my initial call to Norm's Lock & Safe (I spoke to Jodi), to the service provided by Chris, it was an easy process. Jodi was kind, professional and provided an estimate which was much appreciated. Chris arrived at the scheduled time, worked quickly and my locks were done in no time. Thank you Norm's Lock & Safe! I recommend your company to anyone needing lock, key services! read more

They fit a key to my jeep hood after trying quite a few keys and it worked! I have been here 4-5 times for keys etc and always have had a good experience. read more

Great business! Highly Recommend this place. Always helping me out when I loose my keys to my house! So nice and understanding!

Super helpful and friendly. I love this place , quick easy in and out , no long lines and uneducated staff the big box places have . Selection of safes is pretty good too . I had keys made and they were a great fit. I'll definitely be back here for all my keys and lock needs from now on. read more

While I have no complaint on their services, which I HAVE used in the past, this review is due to an experience I had in their parking lot. I was parked in front of the business next door, reading through a book when a women from Norm's came out and asked me what I was doing. She caught me off guard, and I told her I wasn't really doing anything but the business next-door had caught my eye and I pulled in to take a look. They weren't supposed to open for another hour or so, and I was waiting there for them to open. She told they didn't have enough parking to begin with, and told me to leave. She didn't ask, but told me. She was very rude and unprofessional, and lost the place my business for good. It's a shame that such a rude ignoramus took it upon herself to tarnish this place's reputation, at least in my eyes. I'll do business with people who know how to have kind, thoughtful interactions with their fellow human beings. read more

What amazing service I just received from Norm's! I had an emergency and they were there in no time and had everything done so quick! Matt was so professional and kind in this situation. Thank you so much for the kindness I would so recommend Norm's. read more

Very skilled, professional and friendly! Thank you for spending time to remove (wrong?)key from the deadbolt lock. Very reasonable cost as well. Now we know where to buy a gun safe if we need one. Norm's is the best!! read more

Norm's Lock and Safe is practically a local institution. Family owned and run with integrity for decades. In a town changing with new residents so quickly it is a comfort to turn to trusted and proven businesses. I always use Norm's for all my locksmith and key needs. Excellent, small town service lives on at Norm's! read more

Our realtor used them for a "gift" of changing our keys. It was like he/the remote person wanted to prove how quickly he could do it. STAY AWAY FROM THEM. I drove in for more copies, and Jody cut all four copies at once. Only three worked: and one of them catches on the front security door. Excuse after excuse when I called to request credit for one, and after explaining a long drive, why I chose them for the copies,... Jody hung up on me. (Can't issue a credit without the card. (Really?) (I had explained "reason I went to you a locksmith instead of ACE Hardware store or Walmart was for assurance all the copies would work.") While I was talking to my credit card company, Jody called me back and became abusive verbally: "didn't know what business you have ever been in ...", "don't call the credit card company"..., I hung up on her. Shoddy work, and nasty rude behavior. No business should call you attacking you personally and then to become verbally abusive! I recommend you STAY AWAY FROM THEM. read more

Need a key for my car, went there many times to get it cut. After numerous times I finally left the blank and the key. When I went back to get the newly cut key it was cut wrong and it was so sad too bad and,Norm I assume is the owner,never saw him and they couldn't care less I would never use these people again read more

Norms Lock and Safe came to the rescue when I left my keys in my car! Chris was super speedy and helpful! I do not know what I would have done. Thank you guys, you are the best! read more

I love this place always use Norms! I locked myself out and they got me back in. I purchased a safe and always get my keys cut with them. I have used other locksmiths before on my rentals and big mistake. Will not make that mistake ever again. Highly Recommend if you want the job done right. read more