The Hampton Inn Waterville sits directly off the highway and minutes from restaurants, bars and…read moreshopping downtown. The hotel is new and updated. It's also very clean. The staff is very friendly, competitive and serious about doing a good job. That's just a few visits. They knew my name.. the pool has many amenities and a great free breakfast. When that thing that stands out that is different from many other hotels is that if you were in too much of a rush to eat before you leave, they have to go breakfast waiting by the front desk.

The good: the staff was friendly and made us feel valued…read more The first impression was that the lobby was clean, smelled good, and well kept. The room we received was larger than expected and the bathroom was huge. The shower had great pressure despite us being on the third floor and only had a handheld sprayer. The tub did its job without any slow draining. The mattresses were somewhat soft but the pillows were perfect. The bad: though staying for two days and being very particular person, nothing stood out as "bad". To be fair, the coffee was a cheap acidic terrible brew, but next door was a Dunkin. Bottom line: my wife and I would stay here again.

Beautiful hotel in the center of Waterville, Maine. OUTSTANDING experience. Gorgeous rooms,…read moresparkling clean, well stocked. Refrigerator and safe. Service oriented staff that made you feel like a welcome guest, not just a customer. Nick at the front desk went above and beyond on service (and I am very picky). I would stay there again. HIGHLY RECOMMEND.

The good: The hotel is visually appealing and sophisticated for Waterville…read more The staff were warm and we were treated as valued guests and not just a "customer". The room was large and the bathroom surprisingly spacious. Housekeeping did a great job. The hotel smelled and clocked clean throughout. The shower was new and featured a rain water type faucet. The blackout curtains did a decent job blocking light and we didn't hear any hallway or exterior noise. The bad: I'm very picky and candid but fair in grading experiences. The beds and pillows were hard as rocks. The mattress felt as though we were sleeping on plywood. The ventilation kept my wife up throughout the night. It would whine before starting and when the blower came on, it was very loud. If you are a light sleeper, don't go here for sleep. The light switches were no doubt wired by the lowest bidder. They didn't make sense and there was a certain combination needed to get the lights on. Overall: the hotel was very clean and deserving of an 8, but the terrible bedding and the jet engine turbine heating, brings this to a 6. Why? Because the core need that a hotel must meet is a good night's sleep. There was zero information in the room or on the website as to the checkout time. We looked everywhere in the room. The receptionist told us the hotel had room service, but again no information was located in the room. Suggestion to hotel: investing in new mattresses is a substantial investment. Consider foam toppers. Label the switches. A simple tasteful font at 12pt placed just below each switch is cheaper than an electrician. Place signage with checkout times, restaurant operation times, rooms service and other information in the rooms. Put menus in the rooms. A small surprise - no in room coffee pot. This should be a standard for a hotel.

I've stayed at this hotel many times over the years with my kids as a little local mini vacation…read more Went to book a room for our annual mini vacation and was told I have been banned. Supposedly because, as they said, I left a lot of trash in the room. I had a small family birthday party for my son and cleaned up the room, even bringing my own trash bags to do so. I was puzzled & assumed it was a mistake so I reached out to management and received an email back saying that I had taken advantage of their no locals policy. Apparently they don't rent rooms to locals, but bent the rules for me, unbeknownst to me. No one EVER told me that this was a policy. If it was a policy, to not rent locals, then why in the world would they have rented to me? The whole situation is just bizarre. I've spent a lot of money at this hotel over the years and this is the thanks I get. So if you're local I guess you're not allowed to stay at this hotel, but they probably won't tell you that and may rent to you anyway. ?? Warning to locals- you're not allowed here, or maybe you are, or maybe sometimes? Great management. Thanks Fireside. Very nice. I cleaned that room thoroughly when I left, as I always do. If you're local they'll turn on you I guess. I'm still just stunned by this. I never had any issues in all the years I've stayed here, ever. No warnings, no complaints, no mention of not being allowed here. Nada. This is just rotten.

First time coming to this hotel, there was a crack pipe in my room. Right on top of the towels…read more... (There will be photos attached). I spoke to the head of housekeeping (Eric Carpenter) who assured me this would be dealt with.. He offered to give me an upgraded room for the rest of the year, 2025, anytime I came by with assured DEEP cleanliness to it & was also assured this would be noted in my profile whenever I personally made a reservation.. Which was a lie. The past 2/3 times I have showed up to this particular hotel since this incident, there has been some sort of alleged "issue" which resulted in the front desk employees basically DOWNGRADING my room or giving me a room that has quality issues (photos will also be attached). YESTERDAY (10/2/2025) I booked online, as I always do and when I got to this hotel the front desk manager (David Connolly) told me I had been put on the "do not rent" list due to "smoking in the room" and "paint bubbling from hot water damage in the bathroom"... I am 6 months pregnant... NEED I MENTION I do not smoke nor do I ever in life need to be in BOILING water... Basically they were finding any reason to get out of owning up to what their housekeepers either left or didn't do a good enough job of cleaning up.. I am utterly upset due to the fact that nobody has done anything to accommodate or help the fact that this is happening. I have called the head manager of it all, (Katy Kelly) and haven't received a call back which is what prompted me to make this review. The photos attached is what I've been dealing with since I've booked here.. so if you have kids, do not book here, if you care about your safety, do not book here, and if you care about cleanliness and hospitality do not book here because the employees definitely lack that.

Perfect for us! Effortless check-in; a clean, comfortable, quiet room; and the self-service…read morebreakfast set-up had everything we needed for tea and a quick bite before hitting the road for a white-water rafting trip. Would definitely stay here again!!

Very clean and comfortable b&b. Billy was very accommodating with our last minute request and…read morepatient helping me with booking (no phone service and Internet issues). Contrary to another yelper I really enjoyed the privacy of the house and was fine with not interacting with the hosts. The kitchen had everything you would need to make a meal, the bed was comfortable, bathrooms tidy, and the house actually smelled good. There were also a lot of breakfast options. If you are looking for an alternative to a hotel that is much higher quality, cheaper, and in a convenient location close to Colby College and many restaurants, I would highly recommend this place!

I booked this motel online after driving for three days from Texas. When I arrived, it appeared…read morethat almost nobody was staying there. I explained to the man at the front desk that I was dealing with hip pain and would prefer a room with a door that opened directly to the outside instead of being down a long interior hallway. He agreed, but charged me an extra $10 for the room, despite the parking lot being completely empty. I went into the room hoping at least to take a shower and rest, although what I really wanted was a bath after such a long drive. Unfortunately, the bathroom was absolutely disgusting. I tried calling the front desk to complain, but the phone in the room had no dial tone and didn't work at all. I walked to the reception and showed a picture to the employee and requested a refund as I didn't feel safe there due to the uncleanliness. The young man at the desk then said that nothing could be done because I booked through a third-party. The motel itself was in very poor condition, with paint peeling off the walls and an overall dirty, unsafe feeling. I was exhausted, so I briefly laid on the bed while waiting for some Chinese food I ordered, but I ultimately decided to sleep in my car because I did not feel safe or comfortable staying in the room. After that short time on the bed, I ended up with bedbug bites. I requested a refund, but the motel refused and has ignored emails and requests from booking.com regarding the issue. Please avoid this place at all costs. It is filthy, poorly maintained, and completely unacceptable.

THEY ARE THIEVES!!!!!!!!! My boyfriend stayed there about 4 weeks ago and he accidentally left 2…read moreiphones in his room. He's tried calling the budget host about his phones. They say they don't have them but the location of the phones is still at the budget host to this day. I went there today to try to get the phones back and the man at the front desk with the long hair was so rude about it and gave us the worst attitude ever. He stated he had 2 phones there that they found and we asked if we could see them and he was so rude about it. He was acting like we asked him to something while he was busy but he wasn't he was just sitting there. That was genuinely the worst interaction i've had with a stranger ever he had the worst attitude problem and even raised his voice at us a little bit which was extremely uncalled for. We still don't have the phones and the location is still at the budget host.

I have been coming to Alden for five years (without the kids). This year we took the kids (and our…read moredog). The more the merrier. Love this place. All of the cabins are on the water. All of the meals are (great) restaurant quality. Staff is friendly and helpful. You get your own motor boat, located on the dock in front of your cabin. Fishing is great. You can hear - and see loons every day. There is an active bald eagle nest on the lake. Great biking (wide shoulders - paved in 2014). Amazing view of sunsets and thunderstorms from the screened in porch. If all of this doesn't sound good to you - stay away (please)!

One of the most expensive dining places in central Maine! Under new owners, the dinner prices for…read morenon-guests are off the chart! Two dinners, 1 glass of wine & 2 desserts:$160.00. After going there for years, we will not be going back!

I stayed here for two nights with my husband and two toddlers. It was so dirty and smelled of…read moresmoke. The only good things I see in these reviews are for the breakfast. We wouldn't know. We stood and waited for ten minutes while the hostess just stood at the register. It was super awkward, and the kids got restless because they were hungry, so we just left. The red flag I should have seen was a guest getting coffee in the lobby and bringing it back into the breakfast area. Which is a full service restaurant. AVOID.

Older hotel that could use done updating but the breakfast is very good…read more Probably should have smoking floor on third floor not first but hard to change that now. We stayed here again because of the breakfast.

Two weeks ago, I stayed at the Doubletree, then last week the Hilton, and this little motel was a…read morebetter stay than both. Completely remodeled with a fresh and updated look, this motel was clean and inviting. For the price, it well worth the stay. The bed was comfortable, there was no carpet, and the new standup shower had great water pressure. If you are visiting Waterville, this is a great affordable place to stay.

Let me start by saying, I read the reviews but discounted them because I am pretty sure we stayed…read morehere years ago for a event in Unity Maine and had a decent stay. This time, for the night of Sept 7, 2025 myself and a bunch of friends booked a few suites and a few rooms for an event in Sidney, Maine. We didn't book as a group, but we got lucky and 3 of our 5 rooms were on the 4th floor. We got back late and stayed up a little late catching up-so I asked for a late check out, which they obliged and gave me till noon. I got up with plenty of time, but if you know this place it's a bit of a maze and I had to go find a bell cart. I was loading up the bell cart at just a few minutes past noon then I was putting trash in the baskets and doing a last bit of tidying...when as I was literally about to walk out the housekeeper on the 4th floor started yelling at me...it was past time. I said, "I know (like doesn't she see the cart?) I am walking out now". This lady clearly has never worked with customers before (or maybe she is one of the reasons this place has abysmal reviews?!?!?) because even as I walked out she went on and on about how I wasn't honoring the sacred oath I took when I accepted the late check out...I'm only half joking...this lady was actually having a good time speaking to me like a child even though I was already leaving (oh and I took my tip I had left them because I was so pissed). This lady doesn't belong around people in any capacity. We all agreed otherwise we had a solid stay but this left such a sour taste in my mouth. People have options and if this was my business I would want to know how people are being treated. Sure, I was running a few minutes late. Maybe I should have been executed!?!?! I asked her, "I guess you have never been running late". Whatever drug she quit cold turkey to be in such a bad mood, maybe she should ween herself off it next time... HOLIDAY INN WATERVILLE, MAINE - NEVER AGAIN!!!

I booked this location 4 months in advance for my wedding to have a suite space big enough for my…read moresisters coming in from out of town and myself to stay in near our wedding venue. I made the mistake of being the person to pay for the room because they have a policy that you can't stay there if you live within 30 miles of their property. So day of the check in/day before my wedding they called and canceled my room! They didn't care that everyone else was from out of town. They even said they couldn't allow us to rebook under one of their names because they now knew that one of us lived within the 30 miles! She asked if I called or booked online and when I stated I booked online, she stated "if it was my wedding and that important I would have called" she proceeded to be rude and nasty and practically laugh at me while I panicked over them canceling my wedding suite day of. Ps they don't give any explanation as to why they even have that policy. We had other guest staying at the hotel(from outside their 30 mile policy) that they then refused to let cancel their rooms so that they could go to the new hotel location we were forced to move to. WILD!

We stayed at Whisperwood over the summer and thoroughly enjoyed our stay. The owners were more than…read morehelpful and thought of every thing. Our cabin was clean and tidy. The lake is just serene. The boat we rented was a black lund, clean and ran perfectly. The food was plentiful and delicious and wait staff were very courteous. We can't wait to go back. We just booked again!

The place was clean and food was good,staff friendly. The mattress in our cabin (Lake…read moreView)desperately needed to be replaced. Cost per day for renting a small fishing boat were high considering the condition of the boats. Fishing boat fleet could use an upgrade to modern equipment (trolling motors ,seats etc)