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    Presta Contractor Supply

    5.0 (1 review)

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    1 year ago

    Responsive and helpful! Pleasant and assisted with issue. Excellent company to deal with.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (22 reviews)

    $$

    We just bought a lot of electrical supplies. Spent a lot money. We need to return 1 thing l, a…read moreruler that we do not need. Remy and all the ladies in the customer service department are so rude to me giving me a bad look and would not allow me returned even though we have the receipt and just bought 2 weeks ago and never been used. My son went in again today to returned it and the customer service department said no. I live in Erie for over 40 something years and I do know retail. I shop at Lowes so many times for over 40 years and about the customer service staff. This never happened to us before that we can not returned things that we do not want.

    I ordered two fence panels on a Thursday for a Saturday delivery. On a Friday the employee who was…read moreloading up the truck for Saturday deliveries called to let me know they did not have two panels in stock, and that somebody would give me a call from customer service. I did not receive a call on Friday,Saturday, Sunday or Monday. On Tuesday I called the Lowe's to speak to customer service about my order that had not been delivered. The phone system was automated and very hard to navigate to a human. I was placed on hold for seven minutes and then disconnected. I was placed on hold for eight minutes and then I called and spoke to customer service who put me on hold and never came back so I hung up. I called again and got the same employee who put me on hold so that she could find out how to help me and I was on hold for another eight minutes and then I hung up. I received a phone call back about 45 minutes later and the employee said that they would refund my money. Lowe's needs to step up its customer service.

    Presta Contractor Supply - buildingsupplies - Updated September 2026

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