Bought used 2016 Kia from them about 4 or 5 years ago. Years of slow downs due to a bad engine (on highways and interstates). Dangerous. Tried to trade in but company really did nothing special to help us. Company did fix temporary things (sensory etc), And I also went elsewhere when their rate was unreasonable - e.g., needs new convertor (ok fine) but then says no we have to replace whole exhaust for 3500. Soo saved 3K. Last month finally corporate say new engine approved. But, they did not ask me and went ahead and put old o rings and plugs in (something that should not be done). Now car is sitting in my driveway with need for new plugs, coils (flooded) and power fuel pump. Cost ~1900. Would not fix. Auto mechanic instructors and private business mechanic all say company should remedy the problem. But, they refuse/ SO, I am angry. Company does not care. Planning legal response. read more

We went to the dealership Saturday afternoon. A few days before I was conversing with Ethan from the prestige dealership by text. I told him I was coming in to look at a used highlander they had for sale. Ethan, was professional, polite and very easy to work with. I would highly recommend Ethan. Darcel read more

Brought my 03 lancer in on recall been there a month still havent orderd parts didnt offer a loaner vehicle and adam the tech cant operate a computer or probaly a car to save his life read more

Prestige Auto Corporation - These place doesnt car its sat there for a month because they cant figure out how to order parts with a computer - Auto Repair Near Me - Eau Claire, Wisconsin

I bought my car from Kia years ago and always went there for an oil change. They kept getting slower and different people all the time. Today it too 2 1/2 hours as they had to order my oil. I'm like what you are quick lube and you don't have my oil in stock and it is 2 1/2 hours. I will never go back, I recommend others stay clear of this place for an oil change! read more

Stay away from this place! Their auto techs have no idea what they are doing. I needed new wheel bearings, ball joints, and control arms and brakes. I am a Former BMW master tech and i diagnosed all of the issues myself. BUT when I brought the car to them they could not find one thing wrong. They said the car drove as good as new which is a lie. It pulled left and right and had vibrations from the bad ball joints. I took the car to another dealer and they confirmed it needed all the work i thought it did. They will screw up your car and lie to you. I wouldn't even trust this place to change my oil. Take your business to the Kia In Wausau. They will treat you right and their service tech's actually know what they are doing. read more

really friendly, and i got the car that i have been looking for. got it all done in a really short time, last time i got a car i took all day so it was really nice that i got in and out really quickly. and all the people i delt with were nice and asked if i need anything. will go beck when i need another car. read more

Bought a new car from here in 2018. Everything was fine until we bought new tires in April 2020 and got an alignment per their recommendation and had problems with the car right away. We took it back the next day and was told nothing was wrong with it. Our new car was shaking and pulling, this is not normal so we brought it back a second time. Still they said nothing was wrong. Then we noticed our tires were wearing uneven, brought the car back a third time and they insisted that nothing was wrong. So we drove to Bergstrom in Appleton and after 30 minutes of waiting we found out that the tires were not balanced and we needed another alignment. I will never again step foot there and would rather drive 3 hours away to have Bergstrom in Appleton work on my car! read more

Cheap, cheap, cheap, cheap, cheap!!!! I recently bought a 2019 Dodge Grand Caravan from here. It's been the worst nightmare of my life. This dealership is so cheap it's unbelievable. They gave me a half a tank of gas, not a full tank like any other dealership ever. The front wheel leaks air constantly. I'm just supposed to keep filling it up. I also found out after the fact that the tires are filled with nitrogen, not air. One of the headlights filled up with water the first time it rained. They can't fix that. I have to take it someplace else. The windshield wiper fluid was low and so was the radiator. There are some chips in the paint, which they said they would take care of. After a couple of weeks, they gave me a pen to correct those myself. Best of all, the dip stick is missing. When I called about that, they said I should bring the car in because if it fell into the car, it could ruin the engine. Dealing with these people has been a total nightmare!!!!! Buyer beware!!! read more

Bought my car here. The buying experience was fast and easy. Sales people were great and quickly answered all my questions. Service center has also been very helpful with any of my concerns. Highly recommend. read more

My alternator went out on my way to work one morning on one of the coldest days of the year. I started calling every shop mear to see if I could get my car in sometime that week. When speaking with Nick he told me that he would do his best to get me squeezed in soon but couldn't promise me it would be that day. Very understandable as my request was demanding. 15 minutes later he called back and said bring it in soon and ask for Adam in service! Adam explained everything and what the process would be if it was a bigger issue than the alternator, possible costs, and how soon they would have it done. 2 hours later they had my car done and even washed it! Highly recommend their service department, Adam and Nick were very helpful and friendly. Thank you Prestige! read more

It was the Saturday afternoon just before Christmas, at !:00 pm, with closing time at 3:00. My car suddenly developed heavy flapping noises from underneath the frame, and I needed to drive it 180 miles the next day to make it back home. The shop answered on the first call and agreed to take a look at it. They figured out the problem while they were giving me a free shuttle ride to my brother's home about 6 miles away, to wait. Despite being really busy they went ahead and put in a temporary fix that lasted the full 180 miles the next day, and offered a shuttle ride back to the shop to pick it up. All four people who I dealt with at the shop were extremely friendly and helpful. The whole process from the first phone call to driving my car back out onto the road took 90 minutes. They even discounted the charge down to only $67. December 2019 read more

Charged $119.00 to take the tires off and tell me the brakes need replaced. Then want over $300.00 more to do the brakes. Was not informed of the fee at the time od the appointment. Wasn't expecting free but when you get an oil change and rotate for around $50.00 they inspect the brakes. I would not recommend going there. read more

I purchased a 2019 Kia Sportage on black Friday of 2021. Before signing any paperwork my new to me Kia was in an accident on the car lot! The detailer backed into another vehicle and did some significant damage. I was immediately informed and assured that it would be repaired at no charge to me. I was not however given the option to drive it until it could be repaired by Trubuilt in Altoona. I was given my trade in to drive. In addition to that I waited 2 hours for the finance manager to get the paperwork together. Unbelievable! I was not given any financial compensation for the inconvenience or anything. I then called for 2 week working on it I called Trubuilt directly and was informed that the soonest they would be able to get to it was the end of DECEMBER! I had a payment due in January and hadn't even taken possession of my SUV. I then told Trubuilt and KIA that I wanted to drive my KIA until Trubuilt could get it in to fix the damage. Trubuilt then took an additional 17 days to get the car in to repair it. I was given a loaner vehicle by KIA, unfortunately the loaner stunk like a barn! Besides a few other problems like the remote starter not working despite changing the batteries at my own expense. It is now January 19th. I still do not have my vehicle back although I did speak to Trubuilt and I was assured it would be done by the end of the week......we shall see. This is the second vehicle and the last one I will purchase at this dealership. Very disappointing. read more

I was told the Kia Sportage I would be purchasing would be 495.00 more than the model I originally inquired about. The model was actually 1629.00 more. This was not explained prior to signing the finance paperwork. Neither was the 99.00 fee for nitrogen gas in the tires or the 139.00 service fee. I reviewed my prior sales contract, for other car purchases, the Service Fee was always included in the sales price. The finance manager did not review the sales or finance contracts line by line. This is something all of the other dealerships I have used have done in the past. I would advise against buying a car at Prestige Auto. We will definitely not be returning. read more

I came to this dealership because of warranty issues. Made my appt for a Saturday and asked them if the issue can be done on a Saturday, was told no problem. Spent 6 hours and they couldn't fix the issue. Had to take a day off of work to bring my vehicle back down to have it fixed. Spent another 4 hours and it still is not fixed. I drive 2 1/2 hours one way to get to this dealership. Never again will I ever be back. read more

We looked at a used truck last Saturday. We were shopping around and it was the first stop we made. We had an inexperienced sales person who was ok, but when we went to test drive the truck it had very little gas in it and he was willing to have us test drive with the gas light on. He did eventually decide to put some gas in the truck so we wouldn't get stranded. When we got back to the dealership, the sales person went to get his sales manager to talk to us. His sales manager was very arrogant and left a very bad impression. Luckily we were able to find the exact same make, model and year truck at another dealership for $1500 cheaper and the service we got from that dealership was first class! I would say avoid Prestige Auto if you can! read more

I recently purchased a 2016 Ford F-150 at the Prestige Auto Corporation in Eau Claire, WI on 08 JAN 2018. During the purchasing process I specifically asked the dealer Aaron Tessendorf if the truck came with a tow package because I have a 30 trailer to tow. He stated, "yes it does". At that time I went out to transfer a hitch step from my old truck to the new truck and discovered it did not even have a hitch on the new truck. I immediately went back in and asked Aaron, how can it have a tow package if it doesn't even have a hitch? At that time I was already in the finance office getting ready to sign on the dotted line to purchase the vehicle. Aaron brought in a promissory note stating that they owed me a hitch and the wiring to go along with it. About 2-3 weeks later, the service department finally contacted me and said that my hitch and wiring harness were in so I set up an appointment to get it installed and no extra charge. I asked them if it was a class 3 or a class 4 hitch as I needed a class 4. They stated it was a class 3 so I asked them to order a class 4 hitch in which they did. It took about another 2 weeks to get that done. The service/parts department stated that the parts were from Ford so which led me to believe that it was going to be a factory install. During the installation process, I spoke to the service technician that was doing the work and he told me at that time that since it did not come with the tow package that the brake controller and wiring harness would be aftermarket and not a factory install. At that time, I told them that I did NOT want the aftermarket brake controller if they could not do the factory install. It took them two days to install the hitch and wiring. The wiring I did NOT want. So when I went to pick up the truck the next day, I discovered at that time that they went ahead and installed the aftermarket brake controller. (The brake controller I specifically told them I did NOT want as they had to drill holes in my dash in order to mount the brake controller). Since that time, I have been to the Ford dealer and they told me that in fact they could have installed a factory Ford brake controller that mounts nicely in the dashboard not on the dashboard. However, for Ford to un-install what the service center did which was apparently a botched wiring job, it would cost me $800 for them to un-install the aftermarket brake controller and install a factory brake controller. I notified Prestige Auto before I went to Ford, and after I went to Ford to keep them in the loop of what I wanted and that in fact a factory brake controller could have been installed. Finally, after about another month of talking to the dealer and the service manager at Prestige Auto, they told me I would have to talk to the General Manager and that it was now out of their hands. I have contacted the General Manager no results. Ford stated that they could do the factory job for around $300 if Prestige Auto would just go back and un-install the brake controller and all of the wiring that they did. read more

I want to write a fair and honest review based on my own personal experience at Prestige Auto. So I was scrolling through their website online because I had been nonchalant browsing for cars over the previous 6 months and I landed on a car that seemed too good to be true so I scheduled a test drive that same day. Needless to say, I bought it. Johnny Cole was my sales rep and he was very cordial and professional. Other than the fact that the whole process took 5 hours, I was satisfied. Here are my complaints. First off, they told me they finished replacing the current part that was under recall. Well, I hit the curb a month after I bought it and when they repaired it at a different shop they said they replaced the recall and when I brought up what Prestige told me, they said that would be illegal because Prestige does not have a signed deal with my car brand. Then, Johnny was kind enough to sign a voucher for my first free service with Prestige that included a general inspection, oil change, and detail. Now, I'm being honest; for some reason I lost the voucher and quadruple checked for it in all my important paperwork folders and searched my car top to bottom, went through all the paperwork that came with the car. I called on a Monday and left Johnny a voicemail. He never called me back so I stopped in on Thursday at the location. The guy working the front desk said Johnny was there and he was glad to go get him for me. He was gone 10 minutes and came back to tell me there was nothing they could do, no replacement voucher, and Johnny had "gone to lunch" mysteriously. I contacted the GM right away to tell him the situation and shortly thereafter received an email from Johnny the next day basically politely refusing to replace the voucher while indirectly admitting he had a record of it. I've worked in customer service for many years and I know I am NOT asking for much yet they refuse to even lift a pinky finger to help me. This is a clear sign of a business that cares nothing for its clientelle beyond making a profit and I have decided that not only will I not be going back for any reason, but I will also be actively playing the stereotype and telling my friends and family not to conduct business with them. Poor ethics, poor business practice. Do not shop at Prestige Auto in Eau Claire! read more

First I will say that Alexis my sales person was awesome. However the service ended there. The sales manager Todd Nelson was extremely rude and unprofessional when a problem arose with remote keyless entry on my 2009 Dodge Ram that I purchased under the impression from their website that the vehicle had it installed. Todd had Alexis call to tell me there was no remote entry on that vehicle, and they wouldn't be putting any on. I told them that was unacceptable and told her to tell her manager that I wasn't accepting that. A few minutes later Todd Nelson called to tell me there was nothing he was going to do to solve this issue and just cause it was on the website doesn't mean it has keyless entry, and it was just a standard thing to put it on there website and not check the options on the vehicle. Even though the keys I used to test drive the vehicle had a key fob for keyless entry on it, however come to find out it was just a old FORD key fob someone "mistakenly" placed on the key. I of course was furious at this point and requested to speak with his manager and was told no he is busy and I would receive a call later. I requested his voice mail instead and again Todd Nelson refused and told me he was not going to do that and abruptly hung up. A few minutes later after I am sure a conversation with his manager Todd Nelson called again first to sarcastically apologize and try to explain why he was upset and rude, and that they would be covering the cost of having an aftermarket keyless entry installed. Having the keyless entry installed by a secondary person soon, however doesn't excuse being talked to like I am stupid and being berated just to try and save a few bucks on your mistake. All the while my new truck is in there service shop having "Body work done to FIX the front bumper" this was included by Todd Nelson when I made the deal not 5 days earlier. His idea for fixing the pitting and rust was to has somebody half ass paint over the rust. They didn't even remove the dent in the bumper. When I got the truck back I called the so called customer service rep and got her voice mail left a message and sent an email still have heard no response. I will tell you BUYER BEWARE this place is terrible. The customer service, aside from Alexis and the very friendly people in the service department, was atrocious and I wouldn't recommend them to anyone let alone friends and family. If they treat you like their neighbors I would move immediately. Very dissatisfied Justin Sarbeck read more

Takes 6 weeks for Prestige to fix an oil leak!!!! I bought a 2014 Mitsubishi Mirage in February with less than 10,000 miles. I bought it from Prestige in Eau Claire, WI. The car shredded the serpentine belt off in May and now it is leaking oil. For both my car's problems, I found Prestige Auto extremely slow and complicated to work with. For example, when called about my car leaking oil, although they were nice about things, they have very limited loaner cars will not give me a ride to my house (13 miles away) and couldn't get me in for two weeks. I got the car in and they wanted to keep it over night. However, they did not have any of the six loaner cars available and had already pulled a car off of the lot for someone else but could not get me one. So I took my car home. They said they would call when the parts were in ..... that took one week and my actual appointment to get the oil leak fixed is 3 weeks out. I expected more from Prestige; sadly I will not buy a car there again. read more

I want you to know that I am so disgusted and outraged with this company! I scheduled an appointment for a test drive of stock #9196 the Dodge Avenger, ok I understood when I got there Josh was busy, but there were several others that were not, Im told that I needed $1800 plus my trade in and Im not told the value of my trade in when I asked TWICE once to Josh and once to the sales Manager, the banks want that much I asked if they tried my bank they said they would fax the paperwork, and would call me Monday I waited until 3pm and called my bank myself, I was then told they were denying me because of three things 1. my income was not what i turned into them, 2. the blue book for the Avenger is $14,000, and Prestige gave them the price of $16,000 when I told them that cant be right because advertised it said $14,000 something. I said I refuse the deal throw the thing away. Finally at quarter to 5pm I get a call from Josh and I told him NO way will I deal with Prestige ever again...oh and I never got the test drive either...I will never and all my friends and Facebook friends will not go to your dealership ever again...I cant believe you blatantly lie on your commercials and to people faces... Got a call back again from that dealership and he said they did everything they could to get me in a vehicle but when someone who don't pay their bills and has bad credit comes in they can't do anything, he also said that they don't want to just let anyone test drive their cars they want to make sure they can purchase something or they ware wasting gas and time. He said why didn't I ask someone else for the keys (isn't that a contradiction from what he just said about test drives) then he said that I slandered them on facebook and two can play that game and its against the law to slander...I said I didn't slander I wrote what I went through I can't help it if your customer service sucks. I said I don't appreciate being called a loser because I pay my bills look at my loan payment history I pay more than I'm supposed to he said well what would u call someone with a 589 credit score from an 800 I said tell me someone my age that has a perfect score! He hung up on me...be careful when they say "even if you owe more than its worth" means they will make up the difference on the price of the new car...I don't appreciate being called a loser when I am working very hard to clean up the mistakes of the past! Also if they knew me and looked at my payment history they would know that with my bank I am usually 2 months in advance with my car payment and that my rent is always paid a year in advance when tax returns come in, I would not consider that being a loser! I bought a car from them in 2011 and was treated great but since they have gotten newer employees there they treat you horribly read more

I am posting this review as I have for the past 2 years, somehow Prestige is been able to hide or delete prior reviews. We purchased a 2006 Mitsubishi Raider in February of 2011 from Jeremiah. Starting with the floor mats, and owners manual disapearing after they had their clean up kids clean the truck up for delivery to us. We were told they couldn't locate them even after I had seen them in the truck an hour earlier, they refused to provide us with another owners manual unless we purchased it from them. The truck it self was pretty.. That's where the attributes stop. We were lied to from minute one. It had iffy tires on it that were pretty bare, and we were told they would look into replacing them, and were lead to believe they would, then they refused to. There was a rattle and looseness in the front end which we brought into to have "fixed" a week after we bought it from them, and to have a hood release latch repaired. They refuse to fix the front end problems by stating "We have too much money in that thing, and I am not puting any more into it." That is a quote from the sale manager. We took the truck to the Dodge dealer and had it gone over, since it is a Dakota re-badged for Mitsubishi. Ended up being that BOTH front wheel bearings were bad as well as BOTH ball joints, sway bar links, the rear end was full of water, there was water in the transmition, and water in the transfer case. All evidence pointed to the the truck was a flood victim. Prestige refused to stand by the truck in anyway shape or form. They ignored all future correspondences, they refused to acknowledge anything about the truck to us. We also found out we had paid $4,000 more than book value for it as well. Since we were trying to rebuild our credit we took an offer form capitol one for a preapproved auto loan, we had high hopes of getting a decent vehicle a repairing our credit. We feel we were victimized and preyed upon. The truck has been a night mare! We voiced our trouble to Capitol one in hopes that they would look into the issue and stop working with them in their preaproval programs. We aren't the only people we know that have had similar issues with Prestige Auto Group and we are trying our best to share our story in order help somebody else to not get burned like we did. Mr. Jeremiah, you may not remember us anymore, but we remember you. I think of you every time I drive that truck and I feel a pang of anger every single time. You are CROOK sir. Your company is a sham, and I will NEVER forget you, and what you have done to us. I am a real person and I welcome people to be able to reach me for comments. I am not hiding, I will continue to post my story and share it with everyone that will listen for as long as it takes. - Jeremy Westenberg New Richmond WI. read more