Sheronda! OMG! She was my driver she was very professional and courteous, with a pleasant…read morepersonality. She arrived on time, she assisted with getting me in and out of the van. Her vehicle was clean and comfortable and I felt that I was riding in luxury. She also made sure I got in and out. I highly recommend and will ride with A&A Express again!

i enjoy the service i received from the transportation service company of ms.sharonda, i always…read morespecifically ask for her ,why?she is the most caring and concerned about her clients person i have met, we laugh we talk she is a great inspiration to me i can see god fearing all over her knowing that she is a deep christian and i can tell she is well raised she always make sure i am secure in and out ..i like that most don't care ,but her she does, she really do i wish all were like her and i would recommend her to anybody and anyone her vechicle is always clean and she drives carefully very carefully she pays attention and i admire that this transportation services chose the right person to call i would recommend if you need services of the transportation service please call and ask them for her and she is not late coming or going to get you where you need to be

KNOXVILLE AREA MOST…read moreincompetent company my mom had the misfortune to use instead a a public senior busing company. Two 800#s and no one could apparently use the computer correctly as both computers were linked. In addition, she called to confirm two days in advance exactly so she would be stressed about about the transportation to and fro but that didn't happen. One # got the address wrong (or they couldn't read the screen) and she corrected that so just to make sure the person showed up at the right address 15 minutes after they were supposed to show. Then the driver didn't have a mask on when all was advised when in the car to wear a cloth mask. Procedure was done and the doctor's office called in advance when I would be ready. One department didn't know I was going to be picked up apparently or maybe they didn't FEEL like showing up. My mom waited for over an hour and a half after the procedure, all to no avail. Finally she got a company that was in the area to take her back home and she paid them $20.00. It was bad enough she was upset about the procedure, then the stress added to not knowing who was going to do what and countless phone calls in the morning and 2 in the afternoon was simply HORRIBLE. DO NOT, I REPEAT DO NOT USE THIS COMPANY. Two weeks ago she contacted her health care company...they didn't forward any information to the transport company so she again had to do all the work and for their incompetency she no longer has to sit back and await her reimbursement, she has to fill out a form along with the doctor's office when the transport company, when notified that she wasn't picked up, should have called HER, profusely apologized and sent her the money. Disgusting outfit! Do yourself a favor if you need a driver. Contact the local senior busing--Knoxville has two--and they will pick you up at the designated time. I hear they are more competent but you may havde to sit on the bus for a while as they pick up people so they may not take you directly back to your residence, but within a few hours, YOU WILL be back home. Not like what happened to my mom.

This service has been so important to me. I used to take my Mother in my SUV, but now that she has…read morehad a fall and must now use a wheelchair, I cannot take her where she needs to go. This is the only way that I can get her anywhere she has to go until she heals. I have used them for two trips and I couldn't be happier with their service. All the drivers have been so friendly and have take extra special care of my Mom. They try to make sure that the ride is not very bumpy which puts her in pain. They speak to her with respect and want to make sure that she is comfortable. I will continue to use them as long as needed and refer them to others who could use their services.

Today was the first time using this company. The van backed into my driveway around 9:34 am to take…read moremy dauther to a 10:30 appointed. The driver sat there about 4 minutes, never got out of the van, or called us. Went outside to talk with the driver, but the van was gone. called the van company to ask what happened, the said he will be back in 5 minutes. 20 minutes call the company to see what was going on, he said the driver told him that someone came outside to cancel the service. Very, Very rude an unprofessional company. Will never try to us this company again.

Great dispatchers and drivers! James took my dad to the VA. I loved the way their dispatchers…read morechecked in with me while I was at work about his transportation pick up ad drop offs. He really appreciates that they value his time in service!

My experience(s) from start to finish have been positive and impressive. The dispatcher/scheduler,…read morethe drivers, and bookkeeping have professional skills and etiquette that make this company stand out. Additionally, the van was clean, safe drivers, prompt, and overall a good, environment.