My family and I recently vacationed in Florida, renting a villa through "Prestige Florida Villas" for a week. My family arrived before me around check-in time, I arrived a little over mid-night, meaning I couldn't check any issues of the house before anyone else. It was until the next morning, and the rest of our stay when I experience issues back to back.
First, a portion of the pool screen and pool door was broken/detached. There were flies everywhere! We had to temperately fixed the screen with duct tape to at least try to enjoy the rest of our stay without so many flies.
The pool looked dirty all the time. Since the filter wasn't on for more than a couple of hours, the pool always looked dirty. We called to complain, and they sent someone. The pool guy just sprinkled some powder into the pool to clean in it, but after a few hours it went back to dirty because the real problem was the filter being on a timer and not having it on for more than a couple hours a day.
Another issue we encountered was the A/C not working properly inside the house for almost our entire stay, it was 80 degrees inside the house. The last few days, maintenance came to check, and it was a whole issue. Someone in their company put too much air in the A/C unit and it didn't allow the house to get cool.
One thing I enjoyed was having access to their game room, but after the second day the light stop working. So, we could even enjoy the game room for the rest of our stay. I mention the issue to maintenance but because that wasn't their department, they didn't do anything.
There was also NO HOT WATER after the first day. Lucky for me my brother lived next door to the rental. I was able to take a hot shower next door, just found it very annoying that the stay I paid for I couldn't even enjoy a normal shower.
And lastly but mainly, the jacuzzi didn't have hot water for the first 2 days of our stay when I paid for heated water. I emailed the owners but since I didn't get a response to my email, I called. When I finally got someone, Elaine Molineux the owner told me that they will bring someone as soon as possible to turn on the hot water for the jacuzzi. However, hours passed, and no one came. I called again that same night and Chris Molineux also the owner mention that due to some family issues that recently came up they couldn't have someone come by that day. He also informed me that there will be a refund for the days I didn't have the jacuzzi with hot water. I completely understand when family issues appear without our control. And I was happy that at least something was being done. But after my trip ended, I didn't hear back from anyone. None of my emails were ever answered and didn't get any reimbursement back.
This could of be a great vacation home to stay at if there weren't so many issues. And if they would have just made sure that everything was up to date and working perfectly before we arrived. I was very disappointed with my stay. read more