1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

Superb, excellent service…read more Also do mechanical work on cars, service is very good. Always good prices and very reliable. Would recommend.

Stunning flooring store in Edinburgh. Hoff Parquet supplied and installed engineered oak wood…read moreflooring in our dinning room and hallway, the fitting team carried an excellent work in our house, very clean and tidy.

Beautiful wood flooring collections…read more Silk stone chevron parquet we ordered looks fabulous in our living room and hallway.

Another beautiful job. My third time (3rd yr) to have this chap clean my carpets. I adore how he…read moregets it looking brand new! I feel good as it is environmentally done. I care deeply about the Dolphins. Highly recommended!

My daughter was kind enough to watch my pets while I was traveling. They made a mess of her…read morebeautiful rug, so I offered to pay to have it cleaned. The rug had not even been returned to her house when Barry's sent the invoice (Saturday), which I paid within 48 hours (early Monday). Still, they sent a dunning notice to my daughter saying payment was late, even though the payment was already in their account, a fact which they later acknowledged. Additionally, they charged my daughter 3 times what I paid less than two weeks ago to a local firm to clean a larger, more expensive rug. When I asked about this inflated pricing, they justified it by writing "no hard sales tactics were used." The best I can say is that the rug is clean--but we could have accomplished the same thing for hundreds of pounds less and without the bizarre and offensive correspondence. I do not recommend this firm.

The Thomas Graham plumbing team completed my new boiler installation and the free gas fire…read moremaintenance in one day (as promised) with no additional costs to their very competitive quote. I have to compliment them on the excellent manner in which they went about the work. They were all very courteous, helpful, pleasant and went out of their way to explain the operation of the new system in simple terms. The installation looks very good and they did a first-rate job of cleaning up all of the work areas. The whole exercise from first enquiry (less than 2 weeks ago) to final completion has been carried out in a most professional manner and I would be more than happy to recommend this excellent firm to any other person looking for a new boiler installation. Their service and workmanship was nothing short of awesome. Mrs C R Sankey

Great local plumbing service from first point of contact to payment. Booked in advance, plumber…read moreturned up bang on time and didn't mess about to do 2 small repairs.

SECOND TO NONE. Fixed out roof in one day half the price as the other company who I wont mention…read morethanks again team 2 and rhys in the office from fist visit very impressed

Recently purchased my carpet from N&P flooring. Very reasonably priced and guys that came out to…read morefit were polite and friendly. They done a great job!