I work with Hector Ibarra very nice working with him very good professional very good communication so happy work whit him I recommended prestige home mortgage to All specifically work whit Hector Ibarra read more

Here is the result: Wes Oliver's Team took a repeat customer and a DISABLED AMERICAN VETERAN, a service-connected disabled veteran, and ruined Christmas for him and his family. My husband and I had the misfortune of choosing Wes Oliver's Team at Prestige Mortgage this past October for a VA refinance. We got as far as THE CLOSING when it was revealed that we had been lied to all along by one of their junior loan officers by the name of Jim Johnson and their underwriter. The situation was made worse by the senior loan officer, Shaun Spada. I wish I had checked with the realtors who referred us to the company when we bought the house, our attorney who has worked with them often or the people I had referred to them since we closed on the purchase. Because we would have known that their reputation has tanked in the past year and would have gone elsewhere. Any normal mortgage process throws your budget into a tailspin no matter how desirable or complicated your situation. You are advised, as we were, not to do anything that will alter your credit, such as charging up your cards or taking on additional debt. It's a very fluid situation because you might need a certain amount of money to pay a bill to make your ratios better or you need more cash at closing than originally expected. There's always some issue that comes up, so you are financially frozen until the deal has been closed and funds are released. When you have a disabled family member, every dollar counts, and time counts too. In the seven week nightmare with Prestige Mortgage we incurred finance charges we would not have incurred had either our budget been business as usual, or the closing went as planned. The faux closing took place the Tuesday before Thanksgiving at 7:30 AT NIGHT. There was one term that was very important to us when we started the refinance process, and it was made abundantly clear to Shaun, Jim and their underwriter. I caught the error concerning this term and called the underwriter immediately. Her go-to solution was that we could exercise our 3-day Right To Cancel. The attorney at the closing was shocked because it is very rare and unusual that a property owner would exercise that right. He said something really had to be wrong. The next morning, I spoke with Jim Johnson very early. He first tried to deny any knowledge about the issue. He then said it was his fault and he would fix it. Fix it, he did not! I got a manager from my bank to help resolve this issue. She saw the urgency and was willing to get the process started THAT DAY before Thanksgiving so we could have a resolution by the next week. When speaking to her, Jim didn't want to do anything because he was "leaving at noon, due to the holiday." Let me give Prestige some advice. Never leave a customer to lament over something you did wrong over a holiday weekend. He even tried to bully me into just leaving the closing as it was with a barrage of lies like a used car salesman. He spoke of all this money we would get back, and that we wouldn't have to make a mortgage payment until February, acting like we won the lottery. The truth is, that money is ours, there was no windfall of cash. But, it's a tactic. They chose the best mortgage terms for their profitability, disregarding the needs of the customer. Then they would just wave money in front of our faces to make us fold. Jim Johnson continued stringing us along for two more weeks. He lied to the manager at my bank and was rude to her on multiple occasions that she documented. He lied to me. Neither Shaun or the underwriter would return my emails or calls. It was apparent that we were not close because they were clearly hiding something and did absolutely nothing to secure resolution with my bank. So, two and a half weeks before Christmas, we had to start looking for a mortgage company all over again and incur a bunch of finance charges. And now it's Christmas Eve. My husband spent the day at the VA hospital yesterday and will spend New Year's Eve there again. The man has a brain tumor and he's not sleeping well or going through his treatment well due to the stress this whole situation has caused. We literally have no available funds for a Christmas meal or to buy each other presents. We aren't even ordering fuel right now because we are financially stuck! Wes Oliver, Shaun Spada and Jim Johnson, you all should be ashamed of yourselves. Laugh it up at your holiday parties. You tout how much respect you have for our veterans to get their business. In reality, you ruined the entire Christmas season for this veteran. There is nothing more despicable as someone trying to pull a fast one on a man who served his country (especially when you didn't) and is permanently disabled because of it! The wake of misery you leave in your dishonest business practices ruin people's lives! This will never be forgotten. read more

Was extremely happy with the service at Prestige Mortgage. I worked with Maria. She was very attentive and responsive to all of our questions and was engaged throughout the whole process. It was really a pleasure working with her! read more

Wanted to give a shout out to Hector and his team at Prestige. I was nervous , knew nothing and didn't think I would qualify. Hector worked his magic and was able to help me find the best programs and deals, thanks to him I closed on my house for less than a 1000.00 down! Hector and the team helped and continue to help me understand everything I am confused about and always point me in the right direction. Thanks again :) read more

We had an experience that was above and beyond anything we could've expected from a mortgage company. We had the pleasure of working with Malikkah Gamble and we had very unique circumstances. Malikkah, of the John Lucas team, thought outside the box, was dedicated to working with us and compassionate of our needs in guiding us through the process of buying our first home, and had our best interest at heart in helping us secure our future. We received a lovely thank you card from the John Lucas team with a $5 gift card to Starbucks which was so thoughtful! Malikkah is a very kind person and we're fortunate to have made a new friend during this exchange. Thanks again Prestige! read more

In my experiemce they are super friendly until you need any actual service. They just dropped the ball on my mortgage from start to finish. A full year later I have still not financially recovered from "last minute paperwork issues" Yet having informed them of their errors and my experience (to no avail) they still spam me to no end wanting me to refi with them. Save yourself a lot of aggravation! Go with anybody else! Rocket was amazing and had better rates. read more

Horrible customer service. rep did not call me back for one month while i was waiting on an answer about my refi. Wouldn't reply to my emails or voice messages. I finally got the rep on the phone to tell them I was no longer interested. Go somewhere else. read more

I used prestige for my last 2 loans with Sean. Although there style of getting the loan done was odd and took longer, they got it done. As someone who closed 2 previous loans and was continuing to do business with them I thought I would be treated a little bit better. My last 2 loans were a nightmare. I am a vary patient person and understanding but I felt like I got taken advantage of for my kindness. Sean and his team told me I could afford a home up to a certain amount, gave me a pre-approval letter and gave me the okay to go and buy the house that we were wanting to put an offer in on. 3 months into getting pushed back and frustration from the sellers, attorney, agents and myself and repeatedly being told it will happen soon, a week after the initial closing date we got the bad news that we were no longer able to secure the loan and would have to look elsewhere for financing. THATS UNACCEPTABLE! And embarrassing to us to tell everyone we can afford a home that we really couldn't. On another refinance loan same thing happened for the most part. I was told it would take anywhere from 15 to 30 days to get it done. 4 months later I was told I would have to start over! They kept lying to me over and over and then I was contacted by the president of the company Wes Oliver and he said he would look into the whole thing and that's not the way they did business but only to never get back to me more than 2 weeks later. I guess that is the way they do business. Be careful and cautious when using prestige. read more

In April we called Prestige Home Mortgage because they were highly recommended my our friend and realtor who had done business in the past with them. In fact our realtor friend called ahead and spoke to them so they were expecting our call. When we called to start the process the person we spoke too Sean was very helpful but that was the last time. We explained that the move was going to to happen very quickly and we were looking to close in under 45 days. Since we have purchased 4 other houses collecting and having the necessary paperwork to swing a loan is not new to and we had all the paperwork ready to go. Since we lived out of state at the time we also explained that due to the distance we would be flying into Boston in 4 days to start the house hunt and would need a preapproval letter. Sean said no problem. The next day we called to follow up and Sean was not able to take our call so we left a message. This went on until the day before we were leaving for Boston. In a panic because we needed to find a house I called Wells Fargo and was preapproved for a loan in 20 minutes. We went house hunting, found our dream home and closed on the house 35 days after making the offer. We finally heard back from Sean this week after being in our new home for two months. He sent us a text saying Just checking in to see how the house hunting is going. When you find your house we are ready to work on the loan. Thanks but I was able to secure a loan from Wellsfargo in the time frame we needed and happily enjoying my new home. I always prefer going with smaller home grown companies because the service is always better but in this case I was proven wrong. Not listening to your potential customers and not returning phones is not a way to run a successful business. It is safe to say that if I ever decide to purchase another piece of property Prestige Home Mortgage will NOT BE my go to lender. read more