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Prestige Travel

1.0 (1 review)
Closed • 9:00 am - 5:30 pm

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4 years ago

Don't expect any assistance if you cancel your trip and need information and explanation. Lesson learned, I will never use this business.

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Vacation Planning Company - The Alamo

Vacation Planning Company

4.9(31 reviews)
12.3 mi•Southwest

This was a great solution to planning a complicated family vacation to Europe to see a couple great…read morecities, then attend a wedding at an old fort. Jonathan is a busy man with many clients, but made time to figure out various good activities for us, including the kids. I would plan way ahead of time to make sure this company can give you all the options you need and plan for contingencies also. Be warned that if you haven't traveled internationally for a while (such as before the pandemic) then you are in for a shock on how much prices have risen and how inflexible the airline schedules are. Be ready to adapt and look at it all as an adventure. Jonathan works remotely so you need to be good with planning on the phone and via email. It is a good service and I recommend it highly. Just come up with a decent price range for him to work with.

If I could give them 0 stars... I would. I was so excited when I first reached out. Jonathan seemed…read moresuper knowledgeable and excited to help us with our European honeymoon, and I was glad the first travel agent I reached out to seemed great. Then... Jonathan ghosted us multiple times over 2 months. There were constant family emergencies that I tried to be understanding of, but after 5 of them it just seemed like he was unwilling to help us - almost like he was trying to get us to not want to work with him. When I would follow up, he always said he had asked other members of the team to reach out to us while he was away for his family, and they just never did. Jonathan always apologized and said he'd make it up to us. This happened time and time again, and we still consistently told him we're still willing to work with him - only to get ghosted for the last time a few weeks ago. He stopped replying to me completely. I have never seen a single draft of an itinerary. The ghosting is so unprofessional. If he didn't want to work with us, he should have just said so instead of trying to turn us off like that. I wouldn't recommend this company to anyone. Attached are a few different-dated screenshots. I blocked out his cell for his privacy but yeah... some examples of a recurring theme.

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Prestige Travel - travelservices - Updated July 2026

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