Earlier I gave a two star review because I was told by an outside party that my brake fluid was…read morechanged when it did not need to be. I felt, based on the input, it was a needless expense. I have sense learned that it was appropriate and would like to withdraw my earlier two star review. My apologies.

Can't recommend this dealership more. They made buying my car such a smooth process and were very…read morecommunicative. I recommend talking to Clarence or Jaron.

John and Ken couldn't have been more pleasant to deal with. They prove there's nothing like…read moresmall-town service!

***PLEASE SEE UPDATE BELOW***…read more We brought my F-150 here after breaking down on route 90 on the Eastern Shore. We told Mike the service attendant, that I had surgery the next morning and he offered us condolences and a Military discount since my boyfriend is in the military & Mike said he was also a Vet. Ford diagnosed the problem and told us it was the fuel pump control module, not the fuel pump. He quoted $820 & said we still may need a fuel pump. We got the part # from him and then called our regular Ford dealer and Pittsville Ford, (also located on the Eastern Shore). to get quotes from them with the same part number. Both dealerships quoted $330-$480 for the same part with labor. We then returned to Hertrich Ford to get the truck towed again to Pittsville and Hertrich Ford still charged us a diagnostic fee of $129 after looking for the key for 30 minutes. I am shocked at the shady business, the friendly welcome to build our trust only to attempt to take advantage of that trust. I can't understand people like this that use an American name like Ford to do these types of shameful acts. ***UPDATE 1/16/21*** I called Ford customer service who then connected me with the GM of the dealership. As he was unaware of my situation, he investigated and called back the next day to apologize and refund the diagnostic fee. He also thanked me for bringing this to his attention so that he may address it and improve his service team. Based off his good business practices, I gave Hertrich Ford Pocomoke two extra stars.

Brought 2018 Jeep Grand Cherokee to Hertrich Pocomoke, MD. for spark plug Received estimate of…read more$700. for replacing after 89,000 miles. (If vehicle were designed differently, it could be done b almost anyone). Final charge, $1,020.! Time allotted for job, 2 1/2 hours in shops flat rate book. Hertrich claimed job took 3 1/2 hours. Guy works slow, you pay for it. Also Hertrich told us that we had a leaking water pump. Wanted to sell us a new water pump for $1,100. Turns out simply tightening a bolt took care of it. Saved $1,100 dollars. Talked to service manager and general manage, not really expecting much, and did not get any satisfaction. But did file protest of the charge on my cred card companies service. it has worked in the past at another dealer. Apparently, dealerships do this. Doug

The next time you need your vehicle serviced, you have to come to Midway in Pocomoke city. They…read moretake pride in what they do by ensuring you receive the best service you deserve. We have sent three vehicles yesterday to be cleaned, al three vehicles were done the same day and I received a call right away as soon as they were done. Not only did they cleaned the vehicles, they also performed checks and get my approval to do necessary maintenance. Great job!!!

Great service roger service manager is very good knows everything about these cars today their are…read moremy go to shop for everything

These people are the greatest. Sales, Service and Personal Treatment are superb. They will provide…read moreawesome deals on new vehicle purchases.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!