Needed some parts for my Corvette I was having a hard time finding and they came through for me…read more Great service!

On July 1st I had the pleasure of returning to Northern Neck Chevrolet for service on my 2024 RST…read moreDiesel. Once again they got me right in, performed the service and came and found me. Enjoyed speaking with Brad and Alex both who are always cheerful. I will be buying my next truck from hen the time comes.

Bought what appears to be an amazing bought a car site, unseen, and the minute it was delivered to…read moreme the entire cabin smelled like exhaust. Unfortunately, it took a couple months for a proper diagnosis. The smell continued to get worse and worse, and made the vehicle unsafe and on a drivable for my four children and my wife, I reached out to the owner asking if he would cover the expenses because if I would have test driven that car in person I would've never purchased a car. There was always an excuse. I guess a lesson learned. Even a small town dealership that's been established for a long time. Doesn't have much empathy for an out-of-state purchaser. So $790 later, at least the issue was fixed and my children are saved and not getting exhaust blown into them through the vents while they're in the backseat I guess there was a reason why I was never offered a warranty until many emails later that I kept requesting it((all-time stamped and documented)

I would give 6 stars if I could. I have bought my last two vehicles from Tom Hodges. I thought that…read morewhen he " went big " the personal touch would disappear. He has surrounded himself with top notch people that care. You can still talk to the owner. That usually doesn't happen to big dealers. Dylan in sales makes sure that everything is ok and Emily in service is great. Tom and Dylan are looking for my next vehicle. I'm sure that I will buy from them again. Best dealer I've ever used.

Horrible dealership. I bought a used truck from them and 3 days later it started knocking. They…read morelooked at it and said nothing was wrong. Even after I showed them a video of another truck making the noise and how to fix it. 1. They offered to fix it at my cost. 2. Sell me a $5000 warranty for 3 years. After I said that wasn't acceptable they refused to speak to me anymore.

This dealership is the family owned type in which nepotism is king, this allows people who…read morenormally would not be allowed to work with customers the ability to do so, as a result, the service is bad, the level of disrespect shown to potential customers is immense, you are unable to even complain about said treatment as they believe their right to act like they do is more important than your rights as a consumer, you know the type, plenty of other places to shop thankfully

Since 1998 I have bought three cars from McGeorge. All were excellent, and if I recall, when I had…read moreto take one back for some minor repair it was done no questions asked, and done correctly. They even sold a car for me at a fair price. I highly recommend McGeorge. A. Payne

Father bought a truck here that was a total lemon and they wouldn't take it back or fix it.read more

I would highly recommend Tappahannock Chevrolet service department. I especially want to thank Jose…read moreand the service department for the outstanding service they performed on my vehicle. Jose went above and beyond knowing I was going to be driving on vacation. He made sure that my vehicle was Road ready and I really appreciate that!

We purchased a new truck here last week. We had been to several other dealerships before coming…read morehere, and their service to their customers is the most welcoming and "family" like. We had our 9 year old son with us and he grew quite bored and hungry through the process. The general manager made sure to keep him fed and occupied, but still within our sights while we decided on which specific truck would best suite our needs and then completing the paperwork. We walked in about 30 minutes before closing and they were content to stay until the deal had closed. I always get an anxious feeling when buying a new vehicle, but their gracious hospitality helped put me at ease and helped me feel confident in our purchase. I'm proud to say that we are now part of the Tappahannock "Chevy" family after buying our truck there!

I brought my SUV to this shop for repair as it is a local business and I try to support local when…read moreavailable. My mistake. The first visit entailed a month and a half long wait to have an air conditioning problem repaired, only to have the A/C fail the first time I used it (100 degree + day, of course). Back to the shop and after another extended wait, (another month) I finally received a vehicle with a working A/C. Okay, stuff happens. After a breakdown on the road, I gave them another opportunity to fix a second problem with the vehicle, bad move. The car was laid up for over a month this time and there was a complete lack of transparency as to parts availability. One day they had the part, the next day they didn't. Additionally, the part that it took them over a month to get wasn't even the correct part, they had misdiagnosed the problem with the car. Luckily by this time, even I had had enough and the vehicle was towed to another shop where I was informed that the repair that Campbells was going to make would not have solved the problem and, I would have spent $1000.00 and had a vehicle that still wouldn't run. The second tow bill was money well spent and thankfully the second shop, Affordable Auto Repair in Fredericksburg, was able to repair the vehicle in a timely fashion, and offered a parts warranty on the repair. Thankfully, I had a second car to use while the other was needlessly detained at Campbells. Needless to say, I won't be recommending this shop to anyone in the future.

Total lack of communication and customer service. Had a service appointment set for 9:20 on Monday…read moremorning, dropped off my vehicle at 8 am. Heard absolutely nothing from the dealership that day. Tuesday I get 2 video texts an hour apart from the mechanic. One says I need new tires, 2nd one says my tires look good. I call the service department about my latch and she says it's about $1400. I enquirer about my warranty and whether it covers it. She says she'll call me back. No call that day. Wednesday I call asking for the service manager. He's a very nice man and apologizes profusely, says my latch will be in Thursday and my vehicle has 1st priority. Thursday = no phone call, no communication. Friday morning I call and tell them I'm coming to pick up my vehicle. The latch was never fixed and I suspect they never took the time to troubleshoot it, just ordered a part which never came in. ZERO STARS

I brought my 2017 Dodge Durango R/T AWD into the dealership on May 7th for a knocking/clunking…read morenoise when stopping and a check engine light. I understand I was a walk-in customer, but it still took 4 business days just to diagnose the vehicle, and the overall repair process lasted nearly two weeks. Communication throughout the process was frustrating. Every update had to be requested by me, and when I called during the second day I was told oil changes were taking priority over diagnostics. When I asked for estimates, I never received a proper written quote -- only blank emails with numbers and little explanation. The dealership eventually found broken/cracked EVAP lines, a leaking purge valve hose, a leaking ESIM, and failed motor mounts. The motor mount repair fixed the knocking issue, which I appreciate. One thing that really bothered me was being charged for an oil change that I neither requested nor was informed about beforehand. While I knew I was getting close to needing one anyway, it should have been communicated and approved clearly before being performed. Situations like that make customers question how often additional services are added without proper discussion. While the repairs appear to have resolved the issues, the customer service experience was disappointing. For having my vehicle for almost two weeks, I expected better communication, proper written estimates, and at minimum a basic wash/vacuum before returning the vehicle. Overall, the repairs seem fine, but the service experience and communication need significant improvement. Update*** noise is still there not quite as pronounced but still there..

Took my F 150 in for its 40,000 service . Have also had a repeated issue with the transmission…read moreoccas shifting roughly. My appointment was for 9 AM ( although I actually dropped it off the previous afternoon), and they had the vehicle ready by 1 PM!! The transmission was a quart low on fluid, same as last time, and they could find no obvious leaks. They told me to call in a month to see how the transmission was doing, and said they may have to take it apart to determine why it is losing fluid!! Since it is under warranty I am not worried. Nice job!!

It could not have been better. Preston Ford is very fortunate to have such a fine young man,…read moreConnor Outten, working for them. he was professional, cared about getting my car serviced right away and an overall pleasure to deal with.