I don't usually care one way or another with chain coffee shops, to be honest. But I felt especially cares for at this Pret. My partner and I had just missed a bus and I was feeling down about our planned trip to see Stonehenge being cut short by another hour. We walked into Pret to pass the time while we waited for the next bus, hoping that a mint hot chocolate would cheer me up. When we placed the order, Terran (not sure if I got the spelling right) informed us that they were out of the mint. I must have been visibly upset, because he didn't charge us for the drinks we did purchase. Our tour bus experience was messed up, but Terran made my day so much brighter by responding courteously and charitably to my sadness. If Terran is working when you are there, leave him a big tip. Because he's good at his job. read more