I stayed at Roelens Vacation house "Mystic Mermaid" for approx. 10 days and…read more give it a 5 star! Everything pretty much was great, they had supplied everything imaginable in the house for me to use, it was beautiful, clean and very relaxing. Had a little communication issue the first day with the internet not working but Roelens jumped on it right away and had Comcast out the next day to fix the issue. The location was great, neighborhood was quiet and noise level was non existent from street traffic. I would definitely stay at this property again if the need arose. Would be one of my top choices. My two little dogs enjoyed it also!

I had a really disappointing experience with this Vrbo rental. When we arrived, the place was…read moreclearly not cleaned properly -- there was dog hair everywhere, on the floors, furniture, and even on the bedding. It made the whole space feel dirty and uncomfortable. On top of that, communication with the rental company was extremely frustrating. It was difficult to get responses, and when we did, they were slow and unhelpful. We reached out about the cleanliness issues and never received a proper resolution during our stay. Overall, this was not the experience we expected or paid for. I would not recommend this property unless significant improvements are made to both cleanliness and customer service.

No heated pool! Dirty rugs, blood on the pillow, and had to clean our own stove before we could use…read moreit! We rented this home in January 2016 and although the home was promised to be "in working order" upon arrival, we were left with cleanliness issues to deal with and a non-working pool. The home representative checked us in in and stated everything was fine. Once we looked around and tried the pool we notified them immediately that it was not heated. The problem was not fixed until 2 days before we were to leave on a 2 week stay! The rep was so lazy they even tried to get my 81 year old Aunt to fix it with him on the phone. Not once did any of them bother to check the actual pool temp when they came out. Rather, they kept telling us to "wait 24 hours" for it to heat up after each call. The owner refused to give us fair compensation for not having use of the pool the majority of the trip. He even tried to charge us for excess electricity - for the pool pump - on the pool we couldn't use. One big headache for my family! Looks can be deceiving! Find somewhere that stands by their word.

From the owner: Villa Aqua is a Magnificent 3 Bedroom Villa on the Honolulu Canal with easy access to the…read moreCaloosahatchee River and Gulf of Mexico. It is a completely remodeled Seasonal Vacation Rental and available for your perfect Southwest Florida vacation. The kitchen, nook and family room area, as well as the Master and Great Room, are totally open through French doors to the lanai and large solar heated pool. There are ceiling fans throughout to supplement the breezes off the canal. Located just west of Del Prado on SE 12th Terrace, Villa Aqua is in close proximity to restaurants, shopping, and entertainment.. This location on the Honolulu Canal, with a large dock, provides powerboat access to open water in less than ten minutes. There is only one 11.5 foot bridge between Villa Aqua and access to the River and Gulf of Mexico. Either by land or by sea, you are only a short trip away from Captiva and Sanibel Islands, or out into the Gulf of Mexico waters. Decorator furnishings, formal dining room, gourmet kitchen with new appliances, and family/media room with audio/visual components make this house ideal for entertainment. Three widescreen HDTV's with free satellite access including premium channel and 2 DVD's should satisfy all your video requirements. Wireless phone and free high speed Wi-Fi Internet access will help you stay in touch if you need to tear yourself away from your relaxation in the Florida climate.

Right on the water, clean, quiet, and easy check in. Owners sent information via text that covers…read morethe process. Large rooms, refrigerator, and microwave. Even with the bathroom being a good sized room the shower is a bit tight for us larger folks....still manageable just a little tight. Located right off the main road its easy to find and get in and out of. Big lanai accessible through the sliding door was a nice surprise. Very happy with our accommodations.

I would give this charming touch of Old Florida inn 10 stars if I could. Stayed for a few days in…read moreMarch and it was brilliant and relaxing all at the same time. Janette and Mike are fabulous hosts and innkeepers. The rooms were comfortable with all that is needed for a stay. I was there to just wind down, but there is boating, kayaking and fishing right in your back yard. The lanai was an added bonus. Walkable to some great dining and art shops as well as just to stroll. I cannot wait to go back.

Me and my boyfriend would always be a couple days late with rent so I would give the benefit of the…read moredoubt about little things but once we found black mold in all the vents, roaches and broken things I'm now pissed. They they keep most of our deposit and when I sent pictures showing it was like that before we got here they didnt care I explained to them we where in a really tight spot for money that way we had to move out and was really on our security deposit they still didn't care so don't go through them

Three years later and they are still providing excellent service and advice. House in ggood…read more shape and on time checks I've had a few repairs done that were taken care of quickly and warranty honored.