Crooks running this place. They will say the item is "final sale" and will NOT return the item for…read moreeven give store credit. Horrible old woman salesperson screams like an animal instead of helping the customer. Can't believe people shop there. Stay Away!

Well this store is a hidden gem in Kew Garden Hills, NY. It caters to mostly a Jewish…read moreclientele(Lots of long skirts), but they have a great selecetion of contempory, and classic top pieces. I go in there about twice a year and pick up clothes for work and I have always walked out happy. Prices are reasonable but some can be a bit more pricey, but quality is good. Also, a plus is that the clothes you get there are unique unlke when you shop at the mall. Liz the women that works there never fails to make me laugh...and you can sometimes bargain with her which can also be alot of fun!!

It has party gear for women (not really for plus girls). But if you looking for an outfit to party…read morein they are an Option.

Would give 0 stars if I could. ROXX on Jamaica Avenue has the worst customer service, for returns…read more They are only super nice when you come in to purchase items encouraging you to buy more stuff. So greedy! BUYERS BEWARE: they only accept returns within a narrow 7-day window, you MUST have the original receipt--NO EXCEPTIONS, and there are absolutely NO REFUNDS!!--just store credit. This policy is so outdated. This further substantiates just how greedy they are!! To make matters worse, they don't even have fitting rooms, so you have to hope things fit or change in your car. I don't live nearby, so this was a hassle. Returning items is another nightmare: you're treated with suspicion, checked at the front door, and asked to leave your bags by security. They don't even give you a bag to put returned items in, treating you like a criminal for returning items because they don't fit. The clothes are cheaply made and tore when I tried them on. And to top it off, they have two stores that apparently don't communicate, so each one pushes you to the other, "HOT TOPIC" for exchanges, because one store doesn't carry much of my size when I attempted to exchange items, they have little inventory in one store, and more inventory in the other. This was hands down the worst shopping experience I've ever had in my life they need to stop being so darn greedy & nasty!! BUY AT YOUR OWN RISK because some of the clothes may be cute but prices are jacked up and the quality is worse than fashionova... good luck, with returns and having to travel to both stores to get your credit back and they will give you a major hassle if the item was brought in the other store to get credit causing you to be a human YO-YO traveling back and forth between their stores. Lastly, They open when they feel like it--Sunday? Try 1 p.m. or later! Honestly, ROXX, this isn't retail; it's an obstacle course. I had enough not worth the experience AT ALL, hated dealing with them.

I love this store. We travel from Long Island to patronize this store. The prices are great. I'm…read morenot saying you're always going to find the price point you want but you sure won't find the same gown cheaper somewhere else. They sell quality garments and this is a hit with my very picky 17 yer old (Jr. prom and prom dresses were purchased here). The ladies there are really nice, patient and helpful.

Thank you to the crew at Pretty Woman for all their assistance in getting all the girls dressed up…read more We are truly grateful.

Worst online store ever. I ordered from May 25, 2026. I have not yet received my order I emailed…read moreonly to be told that. Ups received my package but did not log it snd that they would try and reach out to UPS. today is June 22, 2926 and nothing even though I keep sending them email s. It's $110 and nothing. there online store is a scam. please do not make the mistake and order anything

I ordered from here because I needed an outfit last minute. Paid for the expedited two day shipping…read moreand thankfully it arrived on time! As soon as I put the sequin jumper on, anywhere the sequins touched another (i.e. one leg against the other) it snagged and pulled the threading and sequins out. I had to pivot and wear something else, but immediately contacted steps new York. Even though they are selling a trucks quality product they said it arrived fine and wasnt their problem and they gave me a coupon code for my next purchase. Next purchase?!!? I will never order from you again. I understand they shipped it to the best of their abilities but the fact is the quality of their product is awful.

Save yourself the headache and go elsewhere. The owner only cares about money, service is terrible…read more I paid almost 900 for a dress and ended up having to fix the alterations she did myself. I wanted straps added to it and when I take it home and try it on (couldn't try it there because she was closing early to go to court for a traffic violation) one of the straps is sewed on twisted. The dress has a bunch of gems on it and a few were missing and a bunch loose. I take it back to be fixed. When I try it on at home the straps still aren't right. One is close to where the armpit is and the other closer to the middle of my back. I didn't want to eff around with this woman anymore so I fixed the straps myself. If you do buy from her, have alterations done elsewhere. Wish I could leave negative 100 stars

Updating my review from 5 years ago because I just saw the owner responded. I never dragged any…read moredresses on the floor, so on top of being nasty, the owner is also a liar. There's a reason why this business has such bad reviews. If you want fancy dresses go to NYC Glamour Couture in Astoria. Lady there is much nicer.

BEST STORE IN FOREST HILLS! there is no other store on the block like this one! they always carry…read morethe top of the line items and always have the coolest and always on trend items. whenever I need a new wardrobe, outfits for a trips, special occasion or a gift I always shop here. the sales women are beyond helpful and most importantly they are honest.

Door-to-door boutique window shopping has find my travels at Jacklyn's. This is a boutique not a…read moredepartment store, so why the hype of a mass department store which includes the ridiculously overprice, crammed aisles and messy racks that cluster the floor? One season behind Nine West brand name is sold here as well as Victoria Secret clothing. This is Forest Hills, a residential area as it should not have to geared to a commercial setting. Agree with previous Yelpers, excessively overpriced indeed and abrasively rude customer service who then lashed at me rebuke vile mouths!! I was invisible at first light, not an iota, not a particle in space.

Huge TJMAXX fan, I'm practically at one once a week. With that being said, this location on Union…read moreTPKE is hands down the worst on the East coast. Sat in line for 27 minutes to purchase two things, while I watched only two other registers open while three employees stood behind them gossiping and hanging up clothes, instead of opening another register. There's a wrinkly ass white woman with blonde hair and glasses that takes the cake as worst employee I've ever seen. She let an employee who was off the clock cut the entire long lin so she could return clothes. That was the only time the old white women ever went to a register - to help an employee instead of a customer. She just sat on her phone while everyone else worked. I will continue to post on this place everytime I go, with the goal of removing that woman from her position. Such a selfish human being. Pictures will come next!

1start is too much. What horrible experience to start this holidays shopping. Worst customer…read moreservice. Worst store I've ever visited. Just a few minutes ago I tried to make a purchase and the cashier #6 told me I had to buy a bag. I told the cashier I only needed a paper bag, and she rudely and repeatedly told me they didn't have any paper bags. I asked again how, in a store as big as that, they didn't have a single paper bag. Her response was, rudely, no, no, no. The cashier or manager at the next register, register #5, just looked at me mockingly. They have no idea what customer service means.

Cool spot for affordable clothing, the kids section has some really nice jump suits with my son…read morefavorite movie and cartoons characters. Plus the adults section has some cool cargo pants and bubble vests. Jackets hats etc, for some good prices. But one thing the check out line is pretty long.but it moves quickly so that not too bad.The store is pretty spacious as well. And there staff has been pretty courteous and helpful.Good to have a primark up on Jamaica ave.

On Sunday Feb 1st 2026 I took my daughter's shopping at the Primark Location in Jamaica Queens NY …read more What started out as a fun day with mom turned into a scary situation. The system in Primark was acting up. Unbeknownst to me I paid for $345 worth of merchandise with my card . The money was removed from my card however I was told I did not pay and that I could not leave with my merchandise. Like any credit card transaction there is a hold placed on the card until the transaction is finalized with the bank . The company wanted me to pay another $345 dollars advising me that they don't have their money so it's not their fault and I should take it up with my bank . I advised them that I paid after speaking to management and that I was not leaving without my merchandise and I left . Upon leaving I was followed down the block by a male who identified himself as a detective . In order to not scare my kids I went back to the store however called the police to help me because I paid for my merchandise. When the police arrived I thought I was going to get help however the store reported that I stole the merchandise and I need to be arrested . While my children were alone with me I asked that my family was given a little grace to get to me as I paid for my items and this is ridiculous. I threatened to sue and advised the cops that if they were taking me in I would like a lawyer . With that being said the store manger then states that I didn't intend on stealing and it's not my fault it's the banks fault . It was resolved with them taking back everything I bought for my girls and still have not received my money back . I used the same card in other stores down the block and in the area without issue . The store treated me as though I was a criminal embarrassed myself and traumatized my children , using intimidation of there male staff for merchandise that was no longer theirs because it was paid for . Fast forward to Tuesday Feb 3rd 2026 the transaction has been finalized as I initially stated it would be leaving myself and my children without the merchandise we shopped for or the money to shop elsewhere. I was banned from the store and criminalized in front of other customers on that day.