I am absolutely appalled by the behavior of the owner, Maria at this business. Apologies ahead of time for this long post! If you're not interested in the novel... basically we experienced the rudest customer service we have ever received from an establishment. The grooming is a hit or miss. The business itself is extremely unorganized, having received calls from the business regarding other peoples pets, then denying it.
Our dog has been there 3 times now. Each time has been a completely different experience. First time she was there, she was left with SO much dead hair that I had to spend an hour getting all the fur off myself (after she had gotten it all over our newly cleaned car). Second time, was great! They listened to my concerns and our dog looked and smelled wonderful. This time, again as usual, we requested the full body grooming with anal glands and dead hair removal. Not only did they not tell us until after we picked her up that the anal glands could not be done as the groomer wasn't in, but our dog was again, covered in hair. Which AGAIN got all over our car and all over our home.
Also, to note, each time we have been there we have been charged a different price. It seems they choose what they want to charge you when its time to pay.
On this last visit, we also wanted to buy our dog some diapers. My husband put some down at the counter and the owner "barked" :) at him that that was the wrong size and demanded to know why we needed them. He let her know, that she is going on a flight, and he was then lectured on how our dogs breed cannot fly. All extremely aggressive. He assured her, that of course we were aware of this, and that she will be in the cabin with us. It is none of her business what we do with our dog, and if she wasn't so aggressive towards him, it would have been fine. There was no genuine concern, just aggression.
Sadly, our experience with this individual today doesn't end there. The last two times, our dog was in, she was there for an hour. My husband received a call exactly 30 minutes after he dropped her off. He could not pick up so he called her back SIX minutes later. She then yelled at him on the phone that it is very important he pick up his phone in case there is an emergency. He pointed out she should have called me also, but unfortunately I did not have my phone at the time and it had only been 30 minutes! I did not expect her full body grooming to be done so quickly. He then went to get her. Turns out the grooming was so quick because they couldn't do her anal gland treatment. Which again, we only found out when we picked her up.
After being home an hour with our dog my husband had another missed call from her. I decided to call back myself. She claimed that she had never called us, but we have a voicemail from her about someones cat... She doesn't seem very organized. I was then LECTURED again about making sure we picked up our phones. It was absolutely bizarre with her not letting me speak and stating over and over that I was "wrong, wrong, wrong" I had to hang up on her. I'm still in shock over this! Just please be aware when booking with these people, that your precious pet will be in a very unorganized and aggressive environment. Proceed with caution. read more
