A great house? Sure--if you don't need a roof!
When we…read morepurchased our brand-new home from DM Dean, we were promised a high-quality build with a roof that could withstand winds up to 135 mph. Yet, within just four months of moving in, an 80 mph windstorm tore off two-thirds of the shingles--proving their so-called "industry professional" roofing company, First-Rate Roofing, is anything but first-rate.
DM Dean claims to be committed to "extraordinary quality," yet our home was delivered with missing paid upgrades, cracked shelves, damaged tiles, broken pavers, scratched windows, missing or cracked grout lines, missing light fixtures, and botched paint touch-ups--and that's just the beginning.
As for the pool, Tropical Pool installed it backwards. When we brought this to the owner Ralph's attention, his response? "Sure, we can fix it, but who's going to pay for it?" After exhausting conversations, we reluctantly accepted their mistake in exchange for a "free" water heater and upgraded tiles--neither of which were properly delivered. We had to remind them to install the heater after moving in, and we are still waiting for the upgraded tiles that should have been placed on the steps.
DM Dean is quick to take your deposit, but after that, you're on your own. Communication is non-existent, and getting updates is a constant struggle because no one takes ownership. Even in the final months, when we requested the total cost of the home, we received multiple conflicting answers. The entire process was filled with stress and frustration.
The so-called home warranty team? They miss appointments without notice, and when we follow up, they seem clueless about any scheduled service.
We've been in this house for eight months and have already had to replace the entire roof at a cost of over $40,000, in addition to fixing numerous warranty issues ourselves. We were misled by what was once a reputable builder, but as we've now learned from many homeowners, DM Dean's good reputation is long gone.