I must say that I was terribly dissatisfied with them. I went in on Monday for a quote and left all…read moremy info with the woman who claimed to be customer service. I was told I'd hear from them next Monday. Next Monday came and nothing. So on Thursday I decided to call them. The explained they were busy. 10 days to get a quote when other agencies gave me a quote the next day. This is inexcusable and not a way to run a business that depends on customer service. And I'll add that their rates were much higher than others that I received.

Horrible experience. Called and spoke w cs rep. have all my info and stated I wanted to see about…read moremoving auto, home, pup and boat over to them. 20 mins talking to a gal that was better suited to work in a bakery. never received a call, email or any return contact. over 10 days. Having owned several agencies myself this level of service give our industry a very bad rap. So sad I have to write this but maybe it will save someone else from making a big mistak.

Based on the outstanding Yelp reviews, I called and reached Alicia who was TRULY wonderful to work…read morewith!! Unfortunately, I am a livid green consumer when it comes to the enormous nuances in insuring flood versus homeowner/ hurricane and " other perils" damage, especially for coastal property. I have dealt with Chubb Insurance for 40 years with large homes antiques etc in NY, VA. And MN so this was all GREEK to me. With 20 years experience in consumer products Mktg I tackle finding insurance head on with expansive (7 different companies called) and thorough. " market research". Alicia I soon realized did not realize the depth of my ignorance, and so naturally did not ask a lot of questions. When I phoned her back one day, Marcia answered the phone and immediately confronted me with the question," what are you doing with Alicia". We are a tough nut of a customer because after acquiring the condo a few years ago from his family estate ( buy out of siblings), my husband moved in and decided he did not need insurance (!). Wrong. So Alicia graciously explained she could not go to 10 other insurance companies they represent and stated they were not responding as well. So this left us with just one insurance group. While working with her I was calling interviewing other agents as well and from them, learned about the new Florida laws that protect insurance companies even after a contract is signed, if they conduct a 4 point inspection later -- called a " point of claim " underwriting, they can drop the policy! Beware. I also learned that " Hurricane ". does not include water/ flood damage, and you can have a terrible storm with wind ( hurricane- homeowners policy) AND storm surge bringing rising water that can decimate walls furniture electrical panels etc ( flood insurance policy= anything damaged by water ). So I later learned from others that I need a lot of insurance for BOTH. The one policy she could offer me came in as the second highest in cost, and at that time I ignorantly was seeking just $15,000 in flood insurance, and $135,000 in homeowners coverage ( small 2 bedrm condo). This 2 week telephone conferencing project has been tough, peril less and unnerving !!! A lot is at stake when you move and reside (me, seasonally) in stormy Florida. If your property is older than the 1970's you may have aluminum wiring, polybutylene pipes. Etc etc. and the insurance policy even after accepting you, can reject your future claim if they find these and many other items in your damaged home. Yikes. Be thorough, educate yourself well. Good luck.

After moving to SW FL from out West, I was needing to establish new professional contacts and…read morerelationships. One of them being for my Insurance needs. I was referred to Margo and Alicia over at Lehn Insurance. I can honestly say that I have been overly satisfied and impressed by there professionalism. They are always so pleasant and eager to go the extra mile to accommodate your needs. At my age, I've seen some good, not so good or just average when it comes to service. Margo and Alicia at Lehn are GREAT! I highly recommend. You will not be disappointed.

Poor customer service. Did not advise us coverage over lost much money. Agents are rude and short…read moreto deal with.

I just wanted to shout out Tina for helping us with all of our insurance needs. She made the…read moreprocess as easy as possible and kept us informed through out the process.

I stopped by the office at 3:30 on Friday to drip off my tax documents . I had never met Mark he…read moresaid "" i have a few minutes , lets go to to the office " He had my taxes finished in less tjen 30 minutes .. even addressing a glitch I had in Utah . Great conversation , amazing service , I left there relieved to have them completed and beyond happy to have met Mark .. fantastic experience .. 100 stars !! Deb Renard

We really enjoy dealing with Mark and look forward to having him do our taxes each year. The girls…read morein the office are friendly and do a great job at the front desk. Mark does a good job and explains things as necessary without talking over our heads. He's also fun to talk to.

Karen was informed, efficient, helpful and a joy to work with. She went above and beyond to help…read moreus. Thanks Karen.

Hats off to Nichole Lunn, this Veteran's Day Nichole brought every Veteran who came into the Black…read more& Gold a coffee. Thank you Nicole from all of us Veterans Roger Rickert

I have worked with Mike Martin State Farm for 10+ years. The staff is professional, friendly, and…read morealways available to answer my questions, and offer assistance. If you are in need of homeowners, flood, car, boat, etc. call Mike for a quote.

Mike has been the agent for personal and business insurance needs for me and my family for over a…read moredecade. Mike has written some complex and comprehensive policies when my business needs required it. Regardless, if our insurance needs were for basic auto insurance policies to complex ERISA bonds for Qualified Retirement Plans, or policies to cover complex real estate transactions, Mike has ALWAYS been our TRUSTED advisor. Mike consistently reviews our business and personal policies to confirm we have just the right amount of insurance without wasting money on redundant and unnecessary coverages. When insurance companies were reluctant to write Hurricane coverage, Mike assured me he would find the best interim coverage until the marketplace reopened. And sure enough good to his word, once again we had exceptional coverage. Mike is always willing to make the extra effort, like when we had hurricane protection installed on our home and Mike called me and told me if I had a certain type of inspection completed my premium would be reduced. Mike has been available in "crunch" situation where we needed his help immediately and guess what? Mike once again did what he has been time tested to do, get the job done! However, the best part about Mike is he's simply a nice guy who you can trust. Without reservation, I routinely recommend Mike Martin to friends, family and business colleagues alike

I'm new to the area and needed help with my new homeowners; automotive and flood insurance…read morepolicies. I emailed the same requests for insurance policies to three agents. Shane Lindsay at Goosehead Insurance provided me with a prompt acknowledgment of my email. He found excellent coverage on all thee policies, saving me over $ 1,000! If you are looking for quick and professional help with your insurance needs, I strongly recommend you give Goosehead insurance as call ASAP!

courteous, friendly, and best of all great rates. I had progressive and was able to get better…read morecoverage with over $200 savings

Glad talked to Felicia at Dean McConnell agency for State Farm! Really could discuss a lot of…read morethings in one timing! Kindness felt while we kept our information flow focused. Nowadays its the nicest thing having a good foundational business feeling and experiencing it Too!