I've decided to do an update of this Social Security Office since their location has moved a bit…read more It has also been a solid ten years since my original review. I'm not quite sure why they changed from the relatively comfortable digs at 56th and Post Road (which was actually built for them) to an obviously older and far more disheveled building at 16th and Post Road. I needed to snag some documentation so I could complete some paperwork for my father. Surprisingly, I didn't have it. In the old days, it was super easy to just drop in. Sure, you waited. Yet, you could stop in and get served and be on your merry way. These days, the emphasis is on web-based experiences. They also suggest an appointment for most situations, though an appointment is not actually "required" except for a few services. I arrived noting, with some dismay, that there's not a single true ADA spot here unless you go to the employee side of the building where there's two. The front entry has a two-sided double-entry with glass doors. As you enter, there's security to the right and two kiosks where you sign in. You sign in even with appointments, though it appeared appointment times were generally honored. I initially entered and saw all the "make an appointment" signs and freaked. Then, I saw all the "you can accomplish this online" and freaked out. So, I went back to my car (there's no one really offering anything resembling customer service) and tried to call them. After going through a mazes of automated/AI responses that weren't what I needed, I may have screamed "Give me a fu**ing human." Strangely enough, that worked and within seconds I was connected with a human. Even more strangely, that human was surprisingly kind and helpful. As expected, she could not help because I was acting on behalf of someone else. She encouraged me to go into a branch - I noted being in the branch parking lot, and she encouraged me to just walk-in. So, I went back in (I didn't walk, of course. I still haven't mastered that skill). I finally realized the kiosks were there and signed in. The waiting area is basically BMV-like. It's a large room. The employees all sit behind shielded booths and when you get called you go to the associated booth. It's weird and very industrial and stunningly impersonal. Fortunately, I was served by a very nice woman who knew her stuff and resolved my concern fairly quickly (after about a 45-minute wait to see her). All in all, I was pretty stunned to get my issue resolved in one day. So, that keeps my 3-star from being a 2-star. Access? There's one parking spot with a VERY faded wheelchair symbol and the spot isn't close to ADA. The only two spots I saw were on the employee side - so much so that an employee who saw me pointed out the entry was on the other side of the building. They do have an accessible restroom. Most of the booths seem fairly accessible, though most have two chairs in them. I had to move chairs to move up to the counter. The security guard was fine - neither gruff nor friendly. Certainly not helpful. It's simple. A lot can be resolved online these days. Try it. Calling can also help. However, there are those reasons you have to go in and you just have to get through it. It's not great. It's not awful. It's the government (Hey, I can say that. I work for the government).

I experienced a very wonderful woman, Christina, This young woman knew her business and as sweet as…read moreshe could be!!!!! Whoever hired her I'm sure are quite pleased with her hire! Keep up the great work!!!!!!

Great post! Wonderful people! So many great events. Live music often, in a nice covered stage…read more NO SMOKING!!! Love that. Plenty of seating on both sides of the bar. Food varies, but is usually good. It's my favorite post.

I drove to Anderson to complete a name change request process that I had begun online. The…read morelocations closest to me were booked out much further into the future. This is your typical government building. It was very sterile, and serious, and quiet. No fun is to be had here. I checked in via the QR code on the sign when you first walk in. They do also have a touch-screen kiosk for checking in as well. The lobby was clean and the security guard stopped someone in the doorway who was attempting to enter with a beverage. When another patron began playing videos on their phone with the volume on high, I was disturbed by his inaction (this is one of my pet peeves). Their phone was extremely loud and there are signs posted stating that all ringers and such should be set to silent. They weren't even watching it either. They were speaking to each other in even louder voices, attempting to talk over their loud phone. I gave them the side-eye and then gave the security guard "the look", like dude, do your job! "The look" worked because he then announced that all phones should be on silent. Thank you for your service, kind sir. My number was called pretty quickly and the gentleman that assisted me was thorough, but also quick. I appreciated that. He congratulated me on my nuptials and handled my request for a new SS card in minutes. I commented at the end "Well, that was painless" to which he responded "Yeah, I don't usually start inflicting pain until after noon" See, you can have fun at the social security administration!

Bureaucracy, you sometimes cannot avoid! The website for SSA is fabulous and there are so many…read moretasks you can accomplish online. Although there are those times you should visit in person. In my case, I wasn't sure of a process. It was easier to talk to a human "live" and get my questions answered. I could have waited on the phone to an agent. The office in Anderson is efficient. There's a kiosk to check-in. Plastic molded chairs to sit in and a security guard for safety.Visitors are called to the a service window based on the reason for their visit. Medicare, Retiree benefits, Disability benefits or a Payee Representative are a sampling of titles that could bring you to the door of government bureaucracy. The staff tries their best to accomplish tasks for visitors, they are pleasant, helpful, and informative.

Not getting to citizens for over the amount of time allotted even with an appointment. Walk ups are…read morespoke to so rudely my feelings were hurt just listening to the employees speak to people ( old, young, disabled, children, you make it they did not discriminate. We're were obviously desperate and needing assistance with our health, rent, bills, disputes, social security cards to be able to do the basics in life The last time I checked were citizens of the United States of America. This is NOT a communist country but you can't tell Even in our government buildings were the employees are being paid well they're NOT doing their jobs there's 5 windows that have even began to serve one person and I've been eover45 minutes myself There's been 3 people called and that's because they made an appointment. They are just now serving the 1 p.m.appointment. it's pure lack of the ability or the empathy to serve Us in a timely manner I have attached a video of the security guard telling us that if we didn't have a current appointment that we would most likely not be served and they do not close until 4p.m.it is now 1 p. m that's ridiculous to say the least. Please help us change the was these government employees are treating us because they know that we can't help ourselves m, most of us are disabled to the point of no return . I'm devastated by what I've witnessed this afternoon. I'm praying to GOD for everyone I left and decided to try and reach someone via mobile phone but it's over 120! minute wait just to speak to someone on the phone I do not know what's going on but we pay way too much taxes, fines bills to be treated like a piece of trash on the streets of Harlem. God please help the people get through today and please bless these employees, make them open their eyes and have empathy to there fellow children, women, men disabled ai ets Etc I'm ashamed to call myself American anymore and I also was military (army) just to risk my life for these people that are running this nation. I'm afraid for the future generations to come. Please help us AMEN

Called social security office around 10 am and been on hold for over 2 hours...at this point is…read moreanyone even answering phone calls?

The Capitol building is beautiful. I didn't have time to do a tour of the inside so I just walked…read morethe grounds. They took out the sign which tells you which one is the moon tree, but I did see it. I am just not sure which one it was. I would really like to come back and do the official tour.

Very nice building! A great place to learn more about the state government or simply admire the…read morearchitecture and artwork. Lots of people were taking wedding photos here when we visited. The exterior grounds are nice as well. I did street parking which is fairly cheap. I was able to get a tour of the interior of this building and it was very nice and well maintained with plenty of artwork, memorabilia and plenty of plaques on the wall. They definitely do a great job maintaining the interior of this facility as well as the exterior too.

This campus has underwent a lot of construction in the last 5 years. I love the addition of a…read moreparking garage as well as Scotty's Dawghouse and Metro Diner. I love the beauty of all the water fountains as well as the beautiful trails behind the campus.

I tell you this is the worst University ever! I mean come on! I drove 3 and a half hours only for…read morethem to not let me in! They said that there was too many people inside and every seat was taken. But my other family saved seats for me and we thought they might let us in, Nope. I mean worst university on the planet. So, I didn't even get to see my own brother graduate. Officers surrounding the doors. There was even another family that drove here all the way from fucking detroit, Michigan.