Today (11/08/21 @1245 pm) I went to remove something from my unit. I'll be removing items in the…read morecoming days. I noticed that the area had leaves mud and whatever else. I went to the office to inform them that I will be moving and I don't want that stuff on my items! He replied that he could give me a Broom! I asked him what did he think I was going to do with that Broom lol???? He replied that he was there by himself. That was the only ...... I every encountered!

This is a very clean facility. I had a few bad experiences though. There were times I needed to get…read morein and had the inconvenience of my password not working. Also, on other occasions to get in and find a lock put on my unit by mistake. I would recommend Midway storage over this one anytime. Never had any trouble like this and they are also cheaper.

My daughter was coming home from college and she had more stuff than she went with so we had to…read morerent a uhaul. We ended up getting home later than expected. Shawna was very helpful with picking up the van that we rented and made picking it up and delivering it back so easy. She remembered who I was and she had great customer service. And Little did we know that my daughter had so much stuff that it was too much for it to fit in the house. Again Shawna helped us to store her stuff in a storage unit. Overall I say that Shawna went above and beyond as a costumer service provider!!!!

This experience was outstandingly horrible. Really impressive how terrible this company made things…read morewithout us realizing it until it was over. Poor management of dishonest, lazy, disrespectful and manipulative employees. That's how they operate. Here is an itemized list of the issues we had: 1. Our goods had to be put in storage for 2 weeks because they arrived a week before we did and the company couldn't deliver them until a week after we arrived. It was a busy moving season so it was annoying but understandable. But, because some items weren't packed properly to begin with and then they were put into storage and left for 2 weeks we ended up with thousands of dollars' worth of damage. Waiting to see how much of that we get back with how this company's shifty employees try to skirt the standards. 2. When we went to put in the claim the first time, about 6 weeks later our items were still showing as in transit so we couldn't make a claim. 3. Not sure how they are connected to the company that packed us to start but that was also a nightmare we didn't see coming until unloading. Several items were not packed or wrapped and got destroyed or seriously damaged in the loading, unloading, storage, and unloading. 4. The crew that came to unpack was only 3 people. We have always had at least 5 or more people unloading and unpacking. Some moving companies will even send over 10 people. It was clear by the end of the day they thought they were only unloading even though we were entitled to a full unpack if we wanted. I'll get to that insanity later. 5. The crew left several pieces and boxes saran wrapped that should have been taken out of the wrap, and put together. 6. The parts box was still half full when they left. Several items were not put together at all, which is something that was paid for. 7. Furniture was assembled incorrectly and missing parts. The crew member putting the furniture together didn't bother to tell us they couldn't find all of the parts of an item and left a dangerous situation for our small children. 8. One of the crew members started complaining about how tired he was near the end of the day and I found him laying on my child's bedroom floor while he watched another crew member put the previously mentioned item together incorrectly. 9. I'll say it was my fault for not seeing the fine print that said "we are entitled to a full unpack to the customer's satisfaction". I should have been more diligent inspecting their work, but I was under the wrong impression that these were professionals. We were not satisfied. We should have had a full unpack with 100% respect for our items. We paid for a complete unpack and when we asked for it the crew lead said that they would just dump the box contents on the floor and it would take 3-5 more hours after they had been there for about 10 hours already. We said we wanted it and they proceeded to do exactly that. Dumped a bunch, but not all of boxes on our floors and only in 1 hour. There were still so many unopened boxes after this incredibly disrespectful hour. They did not finish and didn't even ask for me to verify. At this point I was the only one at home with them and unable to do a proper look around to verify the unpack. Several boxes were left untouched, while we had to wade through the piles they dumped just as they said they would. 10. When we asked for the unpack, the tired and lazy crew member copped an attitude and broke an item as he was unpacking not to my satisfaction. 11. They refused to put together one item and said a third party would call to set up an appointment to put it together. I put it together in 20 min. Never received a call from said third party. So they are also liars. Maybe we got unlucky with our crew. Another crew came to pick up boxes we had unpacked ourselves because the first crew were dishonest in their 100% unpack to our satisfaction. This second crew seemed far more put together and helpful. It was just a short period of time I spent with them, so who knows what a full day would have been like. We have heard about several other bad experiences with this company so it wasn't just our "luck" of the draw.

MALICIOUS NEGLIGENCE. As a Navy family we have moved ten times in the last 19 years, and I have…read morenever seen such complete and utter disrespect for the property of others. We just received our household goods overseas which were packed by this crew in York, PA. They literally just threw my family heirlooms - WHICH WERE MARKED WITH SIGNS SAYING 'FAMILY HEIRLOOMS, PLEASE PACK WELL', into boxes with ZERO PADDING WHATSOEVER. My deceased grandmother's (who raised me) food processor and mixer were just dumped into a box with random other items WITH ZERO PACKING- NO WRAPPING, NO PADDING, NOTHING. A dirty dog mat was thrown in with BAKEWARE; breakable decor thrown into boxes with ZERO PACKING. Save yourself the suspense, anxiety, shock, and heartbreak and use someone else or just throw your loved possessions in a dumpster up front.