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    Primary Care Associates

    2.0 (4 reviews)
    Closed 8:00 am - 7:00 pm

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    Texas Health Family Care

    Texas Health Family Care

    2.6(23 reviews)
    12.3 mi

    I have no issues with my doctor at this office or her staff. They are friendly and knowledgeable…read moreand have a wonderful "bedside" manner. My review is regarding the treatment I received today from the receptionist (Lailani?) Upon checking in, she promptly informed me that I was no longer was covered by my insurance. Since it is the beginning of the new calendar year, I pulled out my new insurance card and told her that I was covered and I had verified this information with my insurer prior to coming to the office. She didn't look at my insurance card; instead, she turned her computer screen toward me and coldly stated, "well my computer says you're not covered." She then stated that she would enter me as a self-paying patient. I told her that I was covered and I would not be paying out-of-pocket for the visit. I asked her to call the number on the back of my card to verify my information. She rudely informed me that wasn't her job and that she would not check me in. I immediately asked her to let me speak to someone with more authority which seemed to agitate her. She finally took my insurance card with her to speak to someone behind the counter. Shortly she returned and without saying anything to me, she began keying something into her computer. Within a few seconds, she told me what I already knew--my insurance was valid. At no point did she apologize to me or acknowledge that she was in error. I understand people can have bad days, but her blatant rudeness and lack of professionalism were uncalled for.

    I wouldn't recommend this place to anyone. The NP prescribed me a drug that had a higher chance of…read morehurting or killing me than helping me. They also tried to push expensive referrals that weren't needed instead of the one I needed. Luckily, I had a feeling that I needed to see an actual heart doctor before starting this potential life-ruining drug. This NP is an obvious big pharmaceutical pusher and only after a paycheck. All I needed was to continue on my diet and keep working out, as per an actual high-rated heart doctor. I will never return to this doctor's office, and I wouldn't recommend it to anyone, not even my enemy.

    Primary Care Associates - familydr - Updated July 2026

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