I'm the one who wrote an unwarranted 1-Star review about Dr. Keller. Dr. Keller and I had a…read moremisunderstanding and to my fault, I reacted by writing a negative review. I tried to contact yelp to have it deleted and am still trying to accomplish that, but anybody who is lucky enough to be seen by this doctor will not regret it. I can't say much other things that other reviews haven't said, but he is hands down the most caring doctor you will find. I believe his practice has been full and I regret having to have left for financial constraints at the time, but it was my loss. As you can see, he doesn't need anymore positive reviews, but deserves every single one he receives and if I had the opportunity, I'd have him as my GP.

When I moved to Denver nearly 6 years ago I had to get a new doctor in town and came upon this…read morepractice. I'm not one to rush to the doctors when under the weather, so when I make the choice to finally call (2 weeks later) and get my butt in to see someone, the office is great and gets me an appointment in less than 24 hours. The staff of nurses and doctors are all very nice.

I liked that the appointment didn't turn into a long list of things to worry about. A couple of…read morequestions I had were answered clearly, and the doctor was pretty direct about what actually needed attention and what didn't. The staff were quite friendly, and the whole visit was easy enough from my end.

After years as a patient, I am glad to be moving on from this office due to ongoing issues with…read morecommunication, billing, and care coordination. I experienced prescription errors, including receiving a 30-day supply instead of an agreed-upon 90-day supply, which led to unexpected out-of-pocket costs. Communication with the office was consistently difficult, with long hold times and unclear responses. I also had billing issues, including being charged under an inactive insurance plan despite providing updated information in advance. Appointments frequently ran behind schedule, and visits often felt rushed with limited time for discussion of concerns or treatment options. Overall, my experience involved repeated administrative and communication problems, and I have since established care with a new primary care physician.

The Dr I was assigned to was amazing and diagnosed me correctly. The sorry excuse for office…read moreemployees Susan and Monica both are offensive and have a terrible temperment. It was like dealing with children. After I explained the pharmacy did not have my prescription I got berated and hung up on. When I tried to get my thyroid medicine refilled they told me I had to sign a fabrication of standards stating I couldn't yell at them. Garbage service and I'm considering filing a claim with the state board. Stay far from the attitudes that seem to be the focus as opposed to actual medical assistance. 0 out of 10... Boooo!

It's probably fine for an abortion but Britt Severson is a highly unpleasant woman and is the only…read moredoctor who's ever treated me, an SA survivor and currently with an adrenaline secreting tumor like a common drug addict or parolee to get my anxiety medication refilled and I barely survived a suicide attempt when she refused to do it. I DO NOT recommend her or the clinic for primary care but the office staff are friendly if you need an abortion.

I'm genuinely sad to be writing this review because this practice used to be excellent…read more I moved to Denver in 2016 and needed a primary care provider I could see regularly, as I take PrEP and require routine follow-ups. Dr. Peter Prutch was recommended to me by neighbors, and at the time, Family Centered Medicine was exactly what the name promised. Visits were efficient, the staff was friendly, labs were done in-office with fast results, and the overall experience felt thoughtful and patient-centered. I happily left a glowing review back then because it was earned. Unfortunately, since Dr. Prutch retired (hi Peter I hope you're enjoying retirement) and the practice was sold -- now operating as Part of Pinnacle Pediatrics and Internal Medicine, a subsidiary of Brookside Health Group, owned by Vertikle Enterprises -- the quality and continuity of care have deteriorated significantly. I saw the new provider (Ona Ahumada, NP) twice and left both visits feeling judged and unheard. My medical records clearly had not been reviewed, and notes about me were literally written on a napkin during one appointment. It felt unprofessional and rushed, and the contrast to how this practice once operated was stark. The only reason I returned for a second visit was because of Nikki, the medical assistant, who has consistently been kind, competent, and the one steady, positive presence in the office. Nikki is exceptional and deserves recognition -- and frankly, better systems and leadership around her. In December, I informed the office that I would be changing PCPs and proactively completed a release of records. Since then, I've spent weeks trying to contact the office to provide my new physician's information. Calls go unanswered, voicemail boxes are full, and when you call the number now listed on the door, you're routed to an automated system that also ends in a full mailbox. Three weeks into the new year, I physically went to the office only to find handwritten and printed signs taped to the door stating the phone system has been down since early January and that the practice has moved -- with no reliable way to reach a human being. I'm not seeking care here anymore. I'm simply trying to have my medical records transferred to my new PCP, and the inability to accomplish something so basic is deeply frustrating and unacceptable in a healthcare setting. This practice was once a model of efficient, respectful primary care. Since the corporate takeover, that experience has been lost. Final note: Nikki is amazing. She was consistently professional, empathetic, and helpful throughout all of this.

Wow. Called to get test results, no answer. No notice they'd closed. No way to get my medical or…read moreprescription records. My pharmacy referred me to Meghan Edwards 720-241-3765. The receptionist played dumb when I called but clearly wasn't telling the truth.

By far the best family doctor I have ever visited. The doctors here truly focus on treating both…read morethe patient and the root cause, rather than just addressing symptoms. They never rush appointments or make you feel unimportant every visit feels personal and attentive. I also appreciate the convenience of the patient portal, which makes it easy to ask questions or request prescription refills. The office itself is clean and has a warm, welcoming atmosphere. There's even a dedicated kids' area filled with DVDs, toys, and books, which is a thoughtful touch for families. If you're looking for an excellent doctor, I highly recommend Insight Primary, it's simply the best.

They've been my doctors office for 10 years and I love them so much! Excellent staff. Can always…read moreget me in. They even remember the little stuff like the names of my pets. Highly recommended!

At one of my last appointments, I was asked if I've been vaccinated for HPV. When I answered no, I…read morewas asked if I intend to get it. I answered no again and the response was "why not?" Um, because I'm married and 38 years old, which the NP could see in my file.

So my family use to use this family practice as our family Doctor for about 3 years. After that 3…read moreyears my wife and I basically just blurted out one day in conversation that there was something, "off" about this location. We couldn't place our finger on it. Every time I went to the location I just got this vibe that the Doctors don't know what they're doing, almost as if they consult WebMD on an hourly basis. There are three people Dr. Chisolm who gives off the biggest "off vibe." Dr. Forest doesn't give off as big of an "off vibe" and Julie Cohen is right on. But the other two....the actual Doctors just seem a bit off. In short my wife and I have gone else where and we're very happy that we left. We just didn't feel the folks at Rocky Mountain Health Care South could be trusted with our well being.

Love the whole team and feel comfortable to see any of the providers. My visit with Emily was great…read moreand she listened to my concerns about medications and what I was going through. We made a change on my birth control and I'm feeling so much better. Thank you Emily

TLDR: This is a very poorly-run office and a very hostile environment for people of color -- read…read moreto the end. Every year there are scheduling issues. This year I was rescheduled less than 24 hours before my appointment (which had literally been scheduled the previous year) and all I was told on the phone is that there had been "schedule changes." The new time I was offered was extremely inconvenient for me, but I felt compelled to take it because I am conscientious about my health and otherwise the appointment would be 2 months away. At the time I was rescheduled, I had already filled out the extremely long form they send you to fill out in advance, and after they rescheduled me I got texts asking me to do it again. I was later told, at my appointment, that it wasn't necessary to fill out the form again and that the front desk should have told me that, but clearly they didn't. At my appointment, the person (nurse? PA? they never tell you) told me that the reschedule was necessary because "a doctor who was flying back from vacation had her flight cancelled and so Dr. Felle had to cover for her." In other words, doctors' vacation needs take precedence over appointments that were literally scheduled a year in advance. Their office is ALWAYS freezing and on multiple occasions. I have waited, shivering in one of the thin gowns, for over 45 minutes. So, patient time is completely disrespected by this practice, but THEIR time is treated as extremely precious (signs are everywhere saying that if you are 10 minutes late you will be rescheduled -- I never have been late but I am sure they wouldn't hesitate to send you home if, say, your bus was a bit late!) I see Dr. Felle for less than 5 minutes per visit -- she is always in a hurry -- so I don't have much basis for an opinion on her. The most offensive thing of all is that this office has one of those cartoon photos of Ruth Bader Ginsburg with the words "I Dissent." To be clear, RBG was a racist old white lady who only hired ONE Black clerk (out of over 100) during her entire career on the Supreme Court and said that Colin Kaepernick's silent kneeling to protest police violence against Black people was "dumb." Also, if RBG had retired earlier in Obama's second term, he could have appointed someone to replace her and maybe we'd still have more protection for reproductive rights. Anyone can research all this in 5 seconds on the Internet, and maybe think twice about putting RBG on the wall in a gynecologists' office, but apparently no one has taken the time at this office. It's typical liberal white lady stuff -- virtue signalling without actually doing your homework. I have vaguely thought about finding a new practice but I am very busy (especially since I am burdened with tasks like rearranging my schedule at the drop of a hat to accommodate their doctor's vacations, and filling out lengthy forms twice!), and there's something to be said for continuity of care, so I haven't done it yet. I definitely don't recommend this practice to any new patients who are people of color. I am well off, highly educated, and able to advocate for myself, but I shudder to think of how poor people of color must be treated here.

Dr Eliasson in Stapleton is thorough and fabulous. She & the staff fit me in last minute, took…read moregreat care of me, and put me at ease. I'm definitely keeping her as my primary physician.

Showed up for an appointment time that was scheduled and prepaid the copay and the office was…read moreclosed, phone went straight to the outside business hours answering machine (it was within posted business hours at the time)

Have gone here for a while. I've been prescribed a medication for years. I was given a script and…read moreno pharmacy had the mg in stock. I asked on a Monday to write a new script with a lower dosage that pharmacies had in stock (which I've successfully done before). I was given so many different answers to the status of the new script each day I called in. Eventually they told me I needed to schedule another visit with my doctor for them to change me to a lower dose. I wasted 2 weeks not having the medication for them to eventually tell me the whole time I needed a new appt. I agree with some posted reviews that this location seems to be going downhill. Very frustrating and switching GPs

This is an initial impressions review (20180103)…read more After calling around town for various doctor's appointments/ availability inquiries/ specialties, I was finally referred to Apex by National Jewish. First: You can setup appointments online. They use a service names Zocdoc to help with the scheduling and some basic questions (including use of a mobile app to upload pictures of your insurance card). This is great. Second: Once scheduled, I received a call from Apex (Michelle) to confirm my appointment. She asked me a few questions and it was set and done. She was very friendly and polite. Initial impressions are favorable, and if my appointment goes well, then I will finally have found a provider after two years of calling/ being disappointed/ forgetting/ and remembering.

I am not sure where to begin with Apex Family Medicine. The problems started after the sale to…read moreSkyLight Health a few years ago, and things continue to go downhill. I had high hopes for Dr. Epping; he is engaging in the exam room, but those hopes diminished after he failed to get back to me about test results after promising to call me back. I called and got a response from tech, but if you make a promise, deliver on it. My new issue is a simple billing problem I have been dealing with for almost three months. Apex simply needs to bill the correct insurance company. After calling two times, stopping by in person, and sending messages on the patient portal, I still have no resolution. At the end of the day, if this provider is unable to do something simple like fixing a billing issue, how can they tackle someone's health issue?