Pros: the men who moved my furniture were incredibly professional, polite, and attentive. They worked at a steady pace and slowed down when necessary to ensure that nothing was damaged. They double and triple checked the placement of every item. They stayed until I had thoroughly inspected everything and made sure that it was all perfect. My move happened during a storm, so they covered every piece in heavy quilts to keep it totally dry. I am more than happy with the quality of the move and the attentiveness of the men who worked in the truck. Cons: the office staff is rude and horrible at communicating. I had to make five phone calls and send an email on the day of my move just to find out when the movers would arrive. My move was even delayed by 24 hours and nobody contacted me! My contract explicitly says that my furniture would not share a truck with someone else's belongings, however when the movers had still not arrived to my house by 5pm the office staff admitted that my furniture was on a truck with someone else's items so I had to wait my turn for delivery. My furniture was being driven all over the county to unknown locations for an entire day and I had no idea!I was floored!! In addition, my contract explicitly said that I could pay with a Visa, but when the movers arrived they said it was a "cash only" business. Unbelievable. The people in the office are dishonest, misleading, and beyond horrible at communicating. Luckily I found my contract and they admitted that they could take Visa in a pinch. I would not recommend this company, although the actual movers in the truck were awesome. Pick your poison I suppose. read more

Terrible company needs to be 0 stars....they have refused to respond respond John Anthony's employees complain about how they only make $10.00 per hour. You shouldn't cry to a customer about that. I'm not your employer read more

Wanted to share my experience with this company. If you have items that are valuable to you I would suggest other companies. This guys are cheap and you get what you pay for. I had items missing, furniture and paintings damaged due to being mishandled. Items were damaged due to falls. Have requested reimbursement for repairs with no luck, I've heard many lies during the process, they will never call you back or answer the phone. They came late and unprepared, didn't bring sufficient white paper or boxes and ended up using those I retained from prior move. The entire move took 5 hours longer than expected. I need to mention, the insurance that is offered to you is a waste of money. Make sure you understand what it covers if you purchase it ... read more

I had a very bad experience with Primary Moving and Storage. Apparently there are theives in the crew. During a move from Asheville, NC to Wilmington, NC over the weekend of Nov 28th through Dec 1 my HDTV was stolen. Despite repeated promises from the manager I was never reimbursed for the loss. John Noggle read more

These guys are THE WORST. Do NOT, I repeat, DO NOT use them. They lied to me from the start. Ended up I had to go to BBB and they lied to them several times, and about everything. Luckily I still had most of the E-mails from them and could prove most of their lies. They damaged EVERY piece of furniture I had, were late getting to me, sent wrong truck so they had to make two trips which they charged me for, did not have wardrobe box so they wrapped my clothes in dirty padding that they did not use on any of my furniture. It was three months of hell and back and forth with BBB before I even got a small portion of my money back. They also held the second load of my stuff ransom until I paid $450. MORE than what they said it would be. I made the BBB take them off their list and take away their rating. STAY AWAY!!!! read more

Where to start..... This company should be out of business soon enough, due to their disgraceful business practices. I was in constant contact with Amber Lynn Trudeau office and Joseph Anthony Senior Moving Consultant throughout the planning stages of my move. I questioned as to why no one would be visiting my home to assess the quantity of items to be moved and was informed by Joseph that it was not necessary as he could establish my moving needs via phone as he would be asking applicable questions that would determine the truck size and man power needed. Joseph determined that this move needed 3 men and one truck, I questioned this but he was resolute in his assessment. As we continued packing I again questioned the truck size and made many attempts to contact them on the phone only to be connected with voicemail; to which I left messages each time. I then sent emails as follow-ups. ME: Just left a VM, following up with this email. Looking over my emails I realize that I did not receive a final email/contract with the final changes made to my moving schedule and want to verify times, dates and needed men and equipment. Move out Kernersville NC. 27284 9 AM-ish July 26, 2017 Move in Winston Salem NC. 27127 July 27 4:30 PM July 27, 2017 3-4 men 48-53 ft. trailer. I received a reply from Amber; Hello and good morning!! I just wanted to let you know that I have received your e-mail and have noted in your file the details within. Thanks so much for keeping us up to date!! Have a wonderful day. Thanks, Amber Trudeau On the morning of the move out they arrived in a 26 foot box truck with 3 men and straightaway asked for $400.00 to get started; in a money order because their credit card service was down, this was not what we had agreed to and I was not going to get a money order as I did not have the money in my checking at that time. The lead mover assessed that they would be able to get all on the truck. Some hours later he advised me that they could not load many of my items as they were considered hazardous; paint, pesticides, lawn fertilizer, gas powered equipment, propane gas.....These items encompassed a large part of my outdoor belongings. When I asked the mover why I had not been informed of this they said it is known in the industry. I was then informed that not all my remaining Items would not fit in the truck and that I would have to pay for another truck. Joseph showed up; with an attitude, and tried to back step his original assessment as being my fault. It was decided that they would finish loading and return to retrieve remaining items the next afternoon once the truck was offloaded at my new home at 4:30. The truck did not arrive till 7:30 and the driver informed me that he was told to not unload until he received full payment; basically holding my belongings hostage, in the form of a money order as their credit card system was still down. My original quote was for $800.00 and I was now being extorted for over $1400.00. By the time they offloaded and drove back to retrieve my remaining items and offloaded the second it was now 1:30 in the morning. Primary Moving & Storage operates more like a group of thugs. It is a very poorly run business with atrocious customer service. Moving into a new home is stressful enough without having to deal with such incompetence read more

Zero stars isn't possible but deserved. My wife and I moved into a smaller apartment for a year and a half before purchasing our home in late nov. Of 2014. Primary moved our belongings ( most of them) from Wilkesboro to carolina beach. Most of our furniture, pictures, personal effects, etc. We're put into a 3rd spare bedroom upstairs. Upon moving into our home we discovered so many damaged and missing items. Expensive items. They obviously know art, because we were missing 3 fairly expensive (between $300 and $800) prints. One of those being my wife's favorite " Berry Pickers" print; 1 of 500. The outdoor storage building was packed as though they stood back and tossed everything in. Fuel tank was busted on my tiller, metal handle bent on my pressure washer and yard tools thrown in without regard. None of the kitchen rugs made the trek nor did any of my fuel cans. They aren't allowed to haul them, but no one makes you aware of this beforehand. I had a really nice $85 aluminum rake for sand that never made the trip. None of my wife's flower pots found their way here either. They were informed as to all items to be moved but refused to send someone to see what it would take to move us. Their comment was "you didn't tell us about every tube of toothpaste and every bottle of shampoo. Price increase. Then they came unprepared as far as vehicle size. Again, no one came to look at what was to be moved. Then, they sent out a van. Loaded it 3 different times and still couldn't get all our belongings. They left all my belongings in the front yard overnight as they had to take the van back and get a larger vehicle. Still we are missing a lot of items and don't have a clue as to what all we are missing. This company is very unprofessional. They wanted me to give them a key to the apartment so they could come down and unload the truck (s) without our presence. We refused that thank god. I can only imagine. Furniture beat up, knobs broken, and other various damage to many things. If you value your belongings any at all, stay as far away from these thieves as possible. I don't know what they did with our things but we had entire boxes of kitchen gadgets and pots and pans decide not to make it to carolina beach. Heed my warning or suffer the consequences. Tell all your friends ( stay away from Primary moving and thievery I mean storage). read more

Terrible company. Broke my Harley, broke my table....no compensation. Believe all the bad you read, it's true!!

DO NOT USE THIS COMPANY! We hired this company last July to move our belongings to storage in Wilmington while we were building a new home. Now that we've moved in and have upacked our belongs we found that movers helped themselves to several items including all of our silver flatware. Also damaged an antique buffet and ruined our dining table. Now they are not returning our calls. We even paid a large fee for extra insurance. read more

I genuinely hope that nobody ever subjects themselves to this moving company. We paid top dollar to have our entire home moved. The drivers not only delivered the furniture 11 hours late but had to be coerced into doing so. We were lied to in regards to the location of the truck and ETA for delivery on four separate occasions by both the owner and the driver. It got to the point where we were certain our belongings had been stolen. It was only after mentioning the phrase "stolen property" that we were able to get the company to deliver our furniture in time for us to sleep and avoid getting a hotel on a Tuesday night in Charlotte. The lies that we were told from this company were insurmountable. Please be wary when using them. read more

These guys are a ripoff. They stole several items when they loaded the truck. They packed poorly and we had several damaged and missing pieces including an 8 piece setting of sterling silverware. They moved us to a storage unit where things set while our house was being built. Didn't discover the theft until we moved into our new home and unpacked our belongings 6 months later. We reported the theft to the local police. read more

This company is TERRIBLE! They sound so honest and professional on the phone when booking the move, but everything from there is awful. Like 1 reviewer stated, the hired help actually making the deliveries were very polite and professional. However, the way the goods were handled was awful. They ran their truck all in our new neighbors yard, for which I spent 3 hours repairing. They backed into our yard as well, creating a huge ditch. Almost every piece of furniture that we had was damaged in some way, shape, or form(dings, chips, etc...). Complete negligence. Our mattresses were supposed to be wrapped and were not, leaving them, not only dirty, but splintered and picked to pieces because of the junk truck that was used in which the truck box bottom was falling apart. Beds were missing assembly hardware and not reassembled well. Nice glassware was shattered in the boxes. We were missing a large area rug for which they said they had, but never shipped it. They actually charged us more than what they agreed to. We did leave one aspect open for negotiation, expecting a fair price, for which they absolutely gouged us!! After the move, we could not get anyone to answer the phones and respond to our problems. Like another person stated, a "0" Star would be a more appropriate grade. This company is a disgrace. Not sure how they stay in business without 1 good review. I should have checked their reviews before contracting with them. read more