Dr. Usem is a nice and personable guy and does a good job of answering questions. However I noticed that he didn't wash his hands upon entering the room or put on gloves and it bothered me a little but didn't say anything. Halfway through the visit, my 2 month old began crying. To quiet him, Dr. Usem put his ungloved, unwashed hand inside my baby's mouth to quiet him. I was shocked and horrified but at that point it was too late to say anything because it had already been done. Fortunately my pandemic baby didn't get sick or anything but it made me as a parent sick to my stomach. This happened last year in early 2020 and I was meaning to write this sooner to warn other pandemic parents but it kept slipping my mind. I hope that they have upped their sanitation and PPE requirements with all that is going on with COVID. I never came back to this office after that. read more

Doctor Horwitz is amazing - very patient, compassionate and cares about the health of my daughter. We feel so lucky to have someone so dedicated. Most of the doctors I have interacted have also been great with the exception of Doctor Usem. I have informed the office that I never want to speak to him about my daughter's health. He can come off as arrogant and terse on the phone. read more

I'm so glad that my friend and also my gyne recommended this place! Being a. first-time mom it was a blessing to not have to shop around for a pedia office while dealing with a pretty tough pregnancy. Their staff are great. Dr Usem and Dr Horowitz are awesome. They have a lactation nurse (in Alameda office) who is also very helpful. They have accommodated me, explained things well to me and my husband and it's never too hard to get an appointment. They're office is also located where parking is not hard to find -- a plus for moms. read more

I absolutely LOVE Dr. Chiang and Dr. Horwitz! My primary is Dr. Chiang, but she is so popular nowadays that her appointments need to be made at least a month ahead of time! Dr. Horwitz is also very good, and he is there only a few days a week. Both of them are very personable, very patient, and very knowledgeable. They always take their time to answer any questions you may have and would never rush you out. Both my 3 year old and 8 month old has been seeing them since they were born! I am always happy leaving their office. read more

While the care I received was adequate, it had now been 2 years that billing department has mishandled a bill for a well child visit. The visit would have been covered by insurance but the billing department has mishandled the bill and has been unable to rectify the situation. They are now charging us interest for a bill which we should never have received. The office has been totally incompetent in handling the situation. read more

I {heart} Dr. Horowitz! He is very patient and tolerant with my incessant questions. On one occasion I requested additional information and he was kind enough to call me with the information after hours. As a new mom, I am very anal? overprotective? paranoid? conscientious? but I feel VERY comfortable with this doctor. read more

5 stars for the Alameda location! They are everything you would want in a pediatric doctors office. -SUPER friendly front staff -quick check in & check out -separate waiting area for sick children -visits are never rushed, we always have our doctors full attention We typically see Dr. Huffman but have also seen Dr. Marion. Both are incredibly kind, patient, and wonderful doctors. I trust them completely. They also gave us a fantastic referral to one of the best allergists in the bay area. Super thankful for that. The parking lot in the back can be a tad cramped and tricky, but that's not their fault. read more

I had to pinch myself, because our experience was so good. Dr Horowitz has incredible bedside manner and offers very thorough patient education (detailing why he is prescribing certain treatment). Other plusses: 1. Same day appointment, especially given that I was here on vacation and not a regular patient 2. Helpful office staff 3. Plenty of parking 4. Cheerful waiting area Bravo. read more

5 more stars for Dr. Chiang! We have had her as our primary pediatric doc for 6 years and two kids and we couldn't be happier. She even makes me feel good about the stupid questions. And Primary Ped gets us in when we need to get in. Thumbs up! read more

My son has been seeing Dr. Usem since he was about 5 yrs old. He's almost 12 now and we have enjoyed our experiences here. Dr. Usem has always been simply amazing. The staff is always helpful and we bother them a lot with questions about prescriptions and such. We have only ever gone to the Oakland location. They also have urgent care off hours and weekends! read more

Dr.'s are great - but their receptionist is HORRIBLE. She is the rudest, most condescending and over-all terrible person I have come in contact with. I am looking into switching my pediatricians office just because of her. read more

Dr. Horwitz was my husband's pediatrician from just after birth so we were excited to take our daughter to him. He has been absolutely amazing with her & with us. Our daughter loves showing off for him as he makes her so comfortable and she rarely fusses. He really takes the time to talk to us & answer any questions. We've seen Dr. Chiang once and she was great too! read more

I just love the doctors here, but this review is for a person that gets overlooked yet is the first person you encounter and makes you feel welcomed,so Alex (receptions) my sincere Thanks for always greeting us with a smile and for your patience and great customer service skills :) My daughter loves the atmosphere and seasonal decorations which really makes this office unique. I hope your staff never changes ....or at least until my daughter turns18 ;) read more

Sadly, we have decided to switch our three daughters out of this practice for a variety of reasons (and what a shame, my wife went here as a kid!). While we were previously satisfied with Dr. Chiang, I was disappointed in our last visit with our 6 year-old when our daughter told Dr. Chiang her favorite food was potatoes and Dr. Chiang responded, "Wow are you Irish?". She also told her, after reviewing her height and weight, that was not thin or fat but just right. This type of tongue in cheek banter with a 6 year-old was unprofessional, frankly. Worse, however, is the front desk. I was told that the desk would not call my insurance company to determine our copay for a well-child visit. They were kind enough to ask me if I wanted to call the insurance company (um, no I don't want to do that). Seems like calling insurance companies certainly falls within the scope of work of a receptionist at a doctor's office. When we submitted our request for medical records, they called to say it would be $15/kid. While they're entitled under CA law to do this, it's abominable. It's a good example of a trend at this office in which they're taking advantage of every opportunity to hit folks with unnecessary charges. If I ran a doctor's office and three of my patients were clearly leaving, I'd give a call to ask why, not ask them for $45 on the way out. I assume these are good people working here, but the practice has all the feeling of a sinking ship. There are plenty of solid pediatric practices across the East Bay and you're better off setting up care with folks who seem like they care about you. read more

Love the doctors but the receptionist staff is the worst. In the past week I've had two horrible experiences with my newborn. On the First visit it took over 30 minutes to leave after seeing the doctor because the front desk ladies were doing training and were not interested in helping me schedule my next appointment. In fact the woman who usually does the scheduling was down right rude and annoyed that I was even there. um, if you are doing training you shouldn't be doing it while patients need your help. Then I come to find out them cancelled my older sons 2 year checkup and never called to tell me. "Well, someone should have called" the woman quipped. I was eventually told to see the older lady at the front to help me, and while nice and sweet she obviously didn't know anything about scheduling. Then she had the gall to tell me it would be $25 to come in for a weight check two days later. Just a weight check. Um no. My second visit was a week later for my newborn sons circ. on the phone just yesterday I was told it would be $365 for the procedure of insurance didn't cover it. But if I paid in advance it would be 20% off. I get here and I'm told it is $520! Then the lady tells me the $365 is with the discount. Um sweetheart, 20% off $520 is not $365. So clearly no one here knows the truth. I also hate how they expect you to call your insurance and find out your copays. Isn't that your job? I love the doctors but so frustrated at the staff that I think we are leaving. It's unfortunate. read more

Dr. Horowitz has treated our daughter since she was born and he has been absolutely wonderful. He is one of the few doctors I know that takes his time with us and our daughter and really tries to explain everything. Highly recommend. read more

Great doctors. TERRIBLE receptionists. If they aren't messing up your appointment time, there being so condescending on the phone it's unbearable. Bev in particular is incredibly rude. I don't need to be laughed at and told that "morning appointments are in very high demand" among other things. Everyone is living busy lives, when you call you just want to feel like they'll quickly make the appointment without a long diatribe about why something is or isn't possible and what other patients do or don't do. Just tell me what you have available. It's counterproductive and ultimately annoying when you just want to make an appointment. Recommendations: Get rid of people who have no desire to actually help or get an online booking tool so people can interact less with reception. read more

I am reluctant to review Dr. Horwitz, because he does only work Mondays and Tuesdays, and I'm afraid for his schedule to book up to much - he might permanently retire! Dr. Horwitz is amazing!! He is as wise as he is kind. He is always very patient and takes his time with both my infant daughter and me. His advice is sound, logical and down-to-earth. I always leave his office feeling equipped to handle any problem, which is very important to me, as a new mom. When he is not in the office, I've worked with his office staff who are all quite accomplished, compassionate and available. They return calls the same day, usually within a couple of hours, and I can always get same day appointments, as needed for sick calls. 5 STAR TREATMENT from Primary Pediatric Medical Group!! read more

We started out with Dr. Chiang and she was great. You can tell she loves her job and made us feel right at home. Like many other reviewers though, it was often hard to get a last minute appointment with her when our daughter got sick so we started seeing Dr. Horwitz and loved him too. Not to go into too much detail, but my daughter was dealing with constipation and Dr. Horwitz was very patient in explaining what was going on and prescribing several actions we could take to remedy it and while it's still something she struggles with, it's gotten much better! read more

Had to go to see Dr. Horwitz at this practice b/c Dr. Chiang wasn't available and my daughter had been coughing like crazy at night. Sounded like she was coughing up a lung. Asked Dr. Horwitz if perhaps needed to change daughter's allergy medicine or something. He asked: "Have you started turning on the heat at night (this was back in October) b/c the air filter could have something to do with it." Hmmm...really?! I went home, changed the air filter in the furnace, and VOILA! no more coughing. Who wouldda thunk? He's amazing, really. Love Dr. Chiang and Dr. Horwitz and Primary Pediatrics! read more

Dr. Horowitz is so wonderful and informative. He spends time with you and educates you on any problem you may have with your child. His bed side manners are amazing. Dr. Chiang is also great with kids. She makes you feel comfortable and is great with teens. I also love the staff Rosie who is a sweetheart left for a couple of years and came back, and no one ever filled her shoes. read more

This review is for the Oakland and Castro Valley offices. Very pleasant staff. Same day appointments. The doctors are very nice as well.

Feel lucky to have kids there as patients. They will always get you in and every dr I've met has been attentive and knowledgable. Never feel rushed. Very nice staff too. We go to Dr. Usem because when I first started going there I was a single mom with a son and I thought it might be nice as he grows up to have a male dr to ask questions of, it was a great choice and I don't regret it for a second. read more

This is a good group of docs. Dr. Horowitz has decades of experience and it shows. We normally see Dr. Usem and he is very knowledgeable. I've never felt rushed at an appointment and they are usually on time. read more

This place is amazing. We've had Dr. Usem for 5 years for our two kids, and we love this practice. We've also seen Dr. Chiang, and Dr. Horowitz, who are also great. Dr. Usem saw us the first day that my daughter was born, and is very much a no nonsense, not much to worry about kind of doctor, so my husband really liked his style. Dr. Chiang is super friendly and warm. Dr. Horowitz was great, really knowledgeable and fun for the kids. They've responded to late night emergency calls and always been available for everything! My kids and I will really miss going here -- we had to move to Kaiser. I held out on moving to Kaiser for years just because we loved Primary Pediatrics. Now, since my husband and I haven't been able to find a doctor for adults for the last 5 years, we've finally made the move. We will really miss them, and if you are about to have a child, I highly recommend them. read more

It feels odd giving a lackluster review to a doctor's office when the doctors have been great, but that's where we are. The front desk staff, with one exception (dark-haired lady, nice voice, glasses), consists of incompetent and/or rude people. We've encountered an insurance gaffe that required paperwork, hours on the phone with a provider, numerous explanations to staff members, and one exam room exit (after we were told insurance wouldn't cover an appointment). It made a difficult summer (family tragedy + brand-new baby) just a bit more annoying. The mistakes were entirely the staff's. Staff members largely handled the saga ineptly, offering solutions that required us to compensate for their errors by making calls and filing claims, etc. For a while there, with each appointment, we would place bets in the car en route as to whether or not an office staff member would mess up the insurance thing. If this were all we'd had to address, that'd be enough, but rudeness too. Seriously brusque. I get that showing up 7 minutes after the 11 am cut-off for Saturday urgent care = no urgent care for vomiting, coughing baby. Still, being curt and rude (barking "we're closed") to a stressed out (and sick) dad toting said baby is totally unnecessary. Leaving reviews like this isn't my idea of fun. I am only doing this to hopefully spare some parents a bit of irritation. Love Dr. Nusem and Dr. Chiang. The nurses are fine, at least those that actually do nurse stuff. But we are out of there shortly. read more

Amazing group of caring professionals. Doctors Horwitz and Usem are kind, knowledgeable, and great with kids of all ages. Front office staff Bev, Alex and Jackie are always so helpful and accommodating when you need that same-day appointment, especially. Our kids (4 of them) have been here since 1992. Awesome practice to choose for your children. read more

Dr. Usem is great, the staff is friendly, and we never have to wait long to see the doctor.

This is an excellent group of doctors. Everyone is very nice and if you get an early appointment, the wait time is not bad.

I live in Hayward, but driving to Alameda is worth it when it comes to this office. The staff there are ALL very nice, the atmosphere is calm & friendly. We used to see Nurse Jen before she left. She was the best, treated my kids as if they were her own. Honestly though, it doesn't matter who you take your kids to see, they're all extremely nice there. read more