Good pricing and quick service. However if you have a dash cam make sure to take it off before and put it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up. read more

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Initially nice and charismatic people, but poor business ethics, quality and customer service. My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers. read more

Julio was awesome to work with - customer service above and beyond what we would have gotten from major brands. We highly recommend going with Prime!!! read more

I've brought 2 cars to Prime Auto Glass, a tint and a windshield replacement. They had fair prices, good communication, and fast service. I would use them again. read more

Have had to use them too many times in the few months we have lived in Utah! They have been helpful and worked with our insurance and provided discounts when necessary or appropriate. They are also timely in their service work. read more

Excellent communication and price! Quality install. Highly recommend Prime Auto Glass

They did a great job. The rock chip ended up being too big to repair so the windshield had to be replaced. I did not have to schedule an appointment but they got me right in and changed the windshield. They even got it done and got me on the road before rush-hour traffic excellent! read more

No shopping around because this is the place. Rock chip repair was professional, fast and the people are awesome. Actually, more than awesome. My poor Jeep will go back again. read more

Super helpful! Insurance covered one chip and after they finished they found a very small one right above the one they had just fixed. They were so helpful and fixed the small one for free. Would recommend them, very easy to work with and the repair was done quickly! read more

Family owned and best google reviewed in Provo...why would you go anywhere else...especially a nightmare corporation like safelite...great pricing and service. Highly recommend. read more

After shopping around all of the other auto glass companies in the area, I ended up going with these guys. Took my 2007 mustang to them on Monday to replace the windshield. They did a great job at a better price than anywhere else I found in the area - by far. I would highly recommend them. read more

I have used Prone Auto Glass twice now(once for windshield replacement and once for rock chip repair) both times they were friendly, professional and gave great service. I would 10/10 recommend them and will continue to use them for my auto glass needs. read more

Had a small rock chip in my front windshield. I was able to schedule over text and be serviced that same day. It was quick and affordable. You can hardly see where the chip once was! Excellent service. read more

My sons car needed a front windshield replaced. I called a few businesses close to Provo. Some weren't open Today which is Saturday or were too high priced. Lastly, I called Prime Auto Glass. They were able to get me in same day at 4pm. Karla also quoted me over the phone a great price cheaper than the competitors. When I came to the location I was met by Karla in the front office. She was very kind and professional. She told me the wait time would be an hour and a half. The car was ready an hour and 10 minutes later!! She explained everything clearly on how to care for the windshield in the first 24 hours. Her and the technician were very kind and professional. I recommend going to them. read more

Prime Auto Glass - Front counter - Windshield Installation & Repair Near Me - Provo, Utah

Prime Auto Glass was very efficient. I was able to make an appointment the same day I called. Once they evaluated all the chips in my windshield, it was recommended to replace the entire windshield. They had it in stock and was able to install it right then. Working with my insurance was also a simple process with Prime Auto Glass. I would definite recommend. read more

Great, easy service. Would use again! They got me in the same day I called for an appointment and fixed my windshield chips quickly!