No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.

I have used Vandelta for years as I am in Property Management. Mick is the best tech. He is…read morealways professional, polite, punctual and if he happens to be running late always lets me know. He always has the answers and fixes for any issues I have ever had. Also is very helpful if you have questions. I required immediate service that was sort of an emergency and Mick came to save the day. I will always use Vandelt and hopefully Mick will be there for a long time.

We commissioned Vandelta to install a 30 point access control fob system with elevator controller…read more The job went smoothly and they were incredibly thorough as well very professional. Good company to work with!

Called and spoke to Rick, the owner TWICE. Explained exactly what "I" wanted and all he was…read moreinterested in was MONITORING revenue. He even lamented how I wasted 2 hours of his precious time! Incredible! Good luck with that attitude, Rick! You're gonna need all the luck you can find if that's how you run a business!

Emailed Burglar Stop and got a callback from Rick the very next day (while another security company…read morebased out of Port Coquitlam simply ignored my phone calls and emails). Went through my home alarm needs with Rick a few days later and had everything installed before the next week was over. System works great. Highly recommend Burglar Stop.

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

To: Mr. Irvin Au-Yeung, VP Marketing and Partner, APC From:…read moreProfessor Leo Liu, Ph.D., Richmond, BC Dear Irvin: I am writing to express my sincere appreciation for the outstanding quality of your products and the exceptional service I have received from your organization. In today's marketplace, it is increasingly rare to encounter a business that excels not only in the excellence of its merchandise but also in the professionalism, courtesy, and integrity demonstrated throughout the entire customer experience. I write this letter almost 18 months after the installation of my security system by you because on after the test time can I write a more reliable and credible letter of recommendation of you to my friends and colleagues. From the moment of purchase, your team displayed remarkable attentiveness, patience, and genuine respect. The product itself exceeded my expectations in craftsmanship, reliability, and overall value. It is evident that great care has been invested in both design and quality control. What impressed me most, however, was your after-sales service. Your prompt responses, willingness to assist, and sincere commitment to customer satisfaction reflect a level of responsibility and pride that truly distinguishes your company. Rather than viewing the transaction as complete at the point of sale, you continued to provide support and reassurance, ensuring that every concern was addressed thoroughly and courteously. Your Chief Technician, Jason, is awesome. He is competent, efficient, courteous and patience. Such dedication fosters trust and long-term loyalty. It is businesses like yours that set the standard for excellence and restore confidence in what customer service should be. Please accept my heartfelt thanks for your professionalism and kindness. I will not hesitate to recommend your company to colleagues, friends, and family, and I look forward to continuing to do business with you in the future. With highest appreciation, Dr. Leo Liu, Ph.D. Professor

Our neighborhood had a power outage and the alarm in our house went off as soon as the power came…read moreback on and we couldn't shut it down for some reason... We had no idea what to do as we kept entering the code on the panel but it didn't do anything... I felt so bad for our neighbors.. We called Ivan from APC Alarm after hours and he knew exactly what to do! The next day I went to APC Alarm to purchase a new battery and the staff were so friendly and everything went smoothly. Thank

We've been a customer for 5 years. They initially did a great installation of an alarm system and…read moresensors, with a good price and helpful service. But getting any follow service or assistance since has been impossible. Finally, 8 months ago we started the process of trying to change our credit card with them for the monthly payments. After 4 months of calls I finally got to speak to somebody and give them the new number. We then cancelled the credit card. Next month we received a notice of non-payment on the old credit card. We called immediately called to rectify the situataion and have been leaving messages every couple of weeks ever since, but have not received a single call back. Maybe they have gone out of business?

From the owner: Residential Burglar Alarm Systems Commercial Alarm Systems…read moreMonitored Alarm Systems Wireless Security System CCTV Systems Access Control Systems Alarm System Repair Cellular Based Monitoring Remote access to your alarm via your Smartphone SG3 Security services all brands for security systems: NAPCO, DSC, Honeywell, Paradox, GE and 2-gig. Protection from having your Telus or Shaw service cut and your security system defeated, call and ask us how. Feel free to contact one of our service staff with any of your security related question, we are here to serve you.

Great service. Prompt, fair, professional and courteous. Terry is legit, would totally recommend.read more

The keys in my deadbolt door lock were getting very sticky, so I decided to re-key the lock. Even…read morethough it wasn't urgent, Carlos arrived within an hour of calling. He was very nice and professional. Prices were reasonable and the new keys work like butter. I also asked about a garage door keypad and he said, while he is happy to install one, I could save money by doing it myself. He even gave me a few tips on what brand to look for. What a stand-up guy!