Everything they just don't have it together. As far as protecting your property it's a big laugh. They don't have camera all over the property. My storage was broken into and took all my property that had any meaning. Jewelry, printer, Roku (2) were taken, Xfinity equipment was taken, china dishes. All Prime Storage can offer is your insurance should cover it. If you're thinking on signing up with Prime Storage the're no help. You have to do everything for yourself. You had to remind them to fax police report to the insurance company. You email and ask them questions and they don't bother emailing you back. It's a ghetto storage. read more

Prime Storage - Prime Storage exit gate wide open. Anyone can walk right on in. The thieves that broke into my unit took everything of value. - Self Storage Near Me - Modesto, California

The worst storage unit I've ever had to work with. Only good thing was they gave us a unit when we were in need to store things right away but it was at night so we weren't able to inspect the unit before hand and we took what we were able to get. But the unit we rented isn't even inside the gated area? Secondly, The unit next to the one we rented out has been broken into and there was a homeless person who was/is living in it. There was urine and feces that leaked into my unit and got onto my couch. There's a pile of ashes in the corner and the walls in my unit are burnt black. The lease states the tenants must clean before leaving. Do they not check? Why are they renting out a dirty unit? When we informed management she said they have no one to clean the units out after people leave. My couch was damaged from negligence of security on their part and we paid for insurance that SHOULD cover it, but management said they may not cover it. read more

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I had an unit for 5 + years. Last month, I empty the unit out. I went into the office and the lady that I was going to empty and didn't need anymore. I notice on my bank app I was charge this month for it. I called her up asking about the charges. She told I need to give notice, noone ever told me that before. On top of it, the office smelled like Marijuana. I will never rent one this company storage unit again. read more

I'm sure they erased my review but here goes another . my unit was broken into twice in less than 9 months. half of my stuff was gone. it seems like it is an inside job and those working there are doing the dirty work with homeless people. They are stealing peoples belongings and taking them to I don't know where. there's a lot of homeless people living in there as well. do NOT TAKE YOUR STUFF HERE. it will be STOLEN!!! read more

This place is horrible the manager is very rude and has very poor customer service and every time I went into the office she smelled like she just got done smoking weed. They raised the rent after 2 months of renting. They made mistakes and charged a late fee because of their computer errors. They also let homeless people stay the night live in the units I seen a women peeing outside of a unit if I were you I would take my business elsewhere. read more

prime storage discriminated against me because i am homeless. they took my money and put a restraining order on me. i sat down there for 16 hours with all of my things was given a gate code but when the lady showed up she told me i could not be there, when i said i am a new customer and signed contract with unit and gate code. she denied me access stating i needed to show id i said i had id then she switched up and said i was on a do not rent list without even going inside and checking the computer. they took all my money now i can't afford another storage. read more

Hey I'm not a customer (only because they didn't have a unit that I needed) but I was inquiring about spaces and the human at the desk was patient, kind and considerate. She definitely helped me out with information and the customer service was top-tier. read more

Clean, clean, clean and safe! Not a rodent in sight! Thank goodness! I have family treasure that are my world, it's great to know my items are safe!!! read more

It's disgusting the way these storage facilities can just jack up the rent whenever they want - without any regulations! - They raise the rent at least 2x a year at McHenry Storage! The previous owners (2 owners ago) kept my rent the same for 10 years and offered one month free if you paid 6 months in advance! Nice people here, nice facility, ..but excuse me, just another corporation ripping us off! SHAME ON YOU! read more

I had a chance to be helped by John. A real down to earth & cordial guy. He helped me get my storage set up with no problems whatsoever. And you can tell he really takes individual interest in the people who rent storages there by how people greet him by name and he back to them. I, personally, don't see that much when I go into a business so he made me feel that I made a good choice! Good job, John! And thank you for the assist! read more

I just recently started storing my goods at this facility. I was very pleased with the storage shed. And very impressed with the cleaness inside and out. The property manager John was also very helpful. He assisted my needs above and beyond. I'm am very thankful for his help. I would highly recommend this company for anyone who needs assistance with storing their belongings. Thanks,Again John. I give this place,5 stars read more

Had a unit in this facility for 2 years, watched my rent for my tiny, closet sized unit more then triple in that time. Turns out by the time I escaped I was paying the same price for my 5x5 unit that they were charging new customers for their huge units. Not ok to charge your loyal customers extreme prices for their units just because you CAN increase the rent every other month, doesn't Mena you should! Beware of those inviting prices when u first start, they won't stay that way! Oh and also, if u fall behind..less then even a full month mind you, they will lock u out, no chances, no time, just locked out good luck if u decide to use this shit hole read more

I had a storage unit there for 3 years. And is saddens me that when I move out this month of June there is no refund for the 3 weeks I didn't use this unit. When I called to make sure they took me off auto pay and found out about refund I was told no. But now that I'm out there going to rented it fast. So this company is a rip off. Shame on John for not being more helpful. read more

Esther was sooo friendly and helpful, and answered all my questions/concerns with a smile :) I'm really thankful that I came to this storage facility with such great rates and awesome customer service. I have been changing my reservation around for about 2 weeks (figuring out when I'll be able to get a truck/boxes etc) and there were no issues canceling or modifying my move-in date. The location is pretty large and CLEAN!! I was really happy to see a neat front office and clean storage spaces. Overall I'm very happy and would recommend McHenry Self Storage to others read more

Clean and great location. Staff makes renting a unit a breeze. Managers name is John, make sure to ask for him. Super friendly and mashes u feel welcomed. read more

Great rental experience!! John the manager was phenomenal, the whole rental exchange only took 20 minutes. I was looking for a certain size and John didn't have one available so he called to check to see when one was coming available and followed up with me. read more

The staff led by their manager Ester, were wonderful. Cannot speak highly enough of them. Add that to great prices made my time there a great experience. read more

This place changed hands a while back. Raised their rates with no notification and tacked on a bunch of hidden fees also with no notification. Claimed they mailed them out but they had my correct address and I received nothing. Got very terse when I asked for an explanation of all the fees on my bill. Removing my things before the next billing cycle and can no longer recommend them. Too bad. I've been using them for over 15 years off and on. read more

I'd give them a negative five if I could. I called to get rates and sizes of units available. Bea got very impatient because I asked what sizes she had available and she replied 'it's not what I have available it's what you need'. I replied I'm not sure. Medium probably. She then hung up on me. Wow! All that in 4 seconds. read more

John and Esther provide 5 star service. The units are great, prices are good. Location is first class. Best storage facility I've ever used ! read more