I opened up a storage unit at the beginning of 2025 in Modesto California. Had the unit less than…read morethree months and got a $60 increase. Now in November, I'm getting an $80 increase. This is highway robbery ! Very bad business practice should be illegal. Beautiful facility but crooked people. Will locate another safe place to put my things temporarily and will never do business with this company again.

The people up front are really nice and helpful but the rent is way to high and the fact that they…read more open at 9;00 and close at 6:00 definitely a inconvenience.

Many Thanjs to the managnent and staff here they were very helpful during a very rough time…read more Its never easy having to put your stuff in a storage shed and ealking away but with everyoners helo Not only did i get through it . it was almost painless Again many thanks evelyn

Everything, super friendly helpful staff... I went there to run a U-Haul in no time at all I was…read moreout the door

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

I bought a storage here from Auction and I have to say I have not ever had such an awesome…read moreexperience. The faculty was clean and easily accessible my favorite though was how amazingly helpful and happy and friendly the staff was at this location. The entire time the girls had huge smiles on there faces they appeared to really enjoy there job. They waited for me as I was 15 minutes late to pick up my deposit and even then I was greeted with smiles. I would definitely recommend this place. Special thanks to Stephanie and Rebecca.

my storage was broke into twice, they do not have cameras where they need them and even knowing…read morethis do not not put up more cameras I hope no one gets of of their store units unless you want your stuff stolen.

Friendly staff clean facility and clean office. Open 7 days a week with 24 house gate accessread more

Poor communication. I had a unit there for 2 years on auto pay and paid every month. They switched…read moreto a new payment system and I didn't notice the emails sent so I was charged a lot of late fees. They will not call you to tell you there is an issue I was 17 days passed due and I had to call them. UPDATE: She doesn't have time to make a call to a customer they have had for 2 years with 0 late payments but she has time for this elaborate response telling me how wrong I am. I hope this reflects the management and customer service you will get if you choose this place. The only 5 star review they have is from the manager

As the past reviews state, this establishment is still trash. I've been a tenant there for over…read more10+years and I will be making my move out of there . To constantly raise the rent year after year and to blame the increases on having to maintain the property is just a lame excuse for greed. They had property breaches and a theft problem and when improving the security here, the cost was placed on the tenant. Exacts word from the property manager there. In encourage anyone looking for a storage unit to look elsewhere. This is not a place that has the customers best interests in mind.

Well... the reviews are years old and guess what?! Still terrible customer service. That's not even…read moretouching on a security breach they recently had. Our family has two trailers at this location, we found out both were broken into when retrieving them. One had the door handled tampered with and the other completely entered and damage done. The front office states they "called everyone" but neither received a call nor voicemail. In addition to this lie, they offered no level of apology, remorse, compensation, or any type of solution. When told that we would be looking for a new storage option, they did nothing to retain good existing customers. Who knows if they fixed the security issue, but clearly the way they handled the issue across the board shows they do not care about their customers or the property being stored. Take your toys elsewhere -- it's not worth it.

I rented out a space and I received a free lock and first month free…read more Clean Safe Friendly

super friendly and secure! Had no issues and they we very reasonable. I was glad to have found…read morethem. I would rent from them again!

We've had our storage here for years and it's always been great. The staff has always been…read morecourteous and professional. The rates are great compared to others in the area.

Really friendly customer service. The receptionist there was so helpful. I would recommend this…read morestorage

Not about the storage, but the people: A rescue dog I was having transported cross-country escaped…read morefrom his car at the nearby gas station and ran into this place, and the owners spent TWO HOURS patiently helping the transporter try to catch the scared dog. And once he was secured after I arrived, they even gave us a second leash for him. They didn't need to do any of that, but they did, and did it all while being kind and patient. 5/5 stars for good human beings!

Clean and affordable units with specials on rent on occasion. Friendly and reasonable Manager on…read moresite. Security gates and cameras on property Great place

Great service with a quick and easy account setup. Pricing found to be competitive! Recommend.read more

Customer Service needs improvement as well as professionalism…read more The rental fees are outrageous and there are increases every 6 months. Specifically was told by the current manager that everywhere will increase their rates every 6 months but MANY local locations within the same city limits lock you in for a year. Luckily I was able to get MORE space to store my things at half the price than I was paying at MVMS. When I called and spoke to the manager about this increase in the beginning of May, she was very snarky with me and said, "well they will get you in at a good rate and maybe you get locked in for a year, but what happens after the year?" I can see where she would think this because that is how the new "company policy" works at Storage Pro. However, this is not common practice jut because Storage Pro chooses to do business this way. This also wasn't how the location was run before Storage Pro took over. I am POSITIVE that this is why so many units are empty. I have gone every weekend and some days during the week to work on moving out of my units and every time I am there, there's another customer with a uhaul emptying out their unit. I have had the opportunity to speak to a few of them and each person said they were getting out and moving to a new facility due to the increases. In addition to other customers, I had to rent Uhauls from 2 different locations in Turlock. BOTH locations told me when I picked up the trucks that I was NoT the first person to tell them they had to move locations due to the increases in rent at their current location. The management, nor office staff treat their customers the same way as we were treated from the previous management before "Big Business" took it over. I understand that changes will occur and that's expected, but these changes were so over the top. I am happy that I was able to secure spots in a much more friendly and workable environment from 2 different locations in Turlock and will no longer need to rent at Monta Vista Mini Storage. Unfortunately, these were not our only issues with this location. The District Manager also does not return phone calls. I had one message to them through the call center 4 weeks ago when the new issues began. I was told that they would return my call within 48 hours and they did not. 2 days later I had to go into the office to resolve an issue resulting from a mistake the manager made, and asked the manager to please send a message for the DM to call me and he did not again within 48 hours. I again mentioned it to the manager 3 days ago and still have not gotten a call from him. Today I called and was assured that he would call me within ONE HOUR and he has not returned my call. It is very apparent that no one in the management team cares about resolving my concerns. I guess it's time for me to go above the DM, or maybe the BBB? Do better Monta Vista. Your future customers are deserving, just as much as those of us who left. If I could give this review ZERO stars I would.