My review is based on work completed on my house with 19 big windows, 2 doors, and 1 sliding double door. I would rate Prime Window and Door 5+ stars across the board. Quoting process: A+: I quoted 6 companies for my windows. Although exhausting to talk to 6 different companies, it is an informative process - and since we're talking about spending the same amount as getting a brand new compact car - I wanted to make sure I was getting a good deal. Out of the 6 companies, most (5) showed up on time and were very knowledgeable and patient in measuring everything twice and explaining their products. (The 6th one never showed up the first appointment, and was then 1 hour late when we rescheduled) All 6 of the companies that quoted me fell somewhere in between $21k and $28k. I was aiming for $20k and not a dollar more. Robert from Prime Window was very patient with me, going over the options he could offer me in order to reach my budget. We tweaked my order here and there ("Are LowE Windows really necessary throughout the whole house? What about getting my door knobs separately to save money? Single hung or side rollers?" Etc etc). Pricing: A+: In the end, Robert did it! He got me exactly what I needed, and was the only what tailored my order to get the best bang for my buck, all while meeting my budget. While a couple of the other companies got close to what he was offering in regards to total dollar amount, it was with either inferior brand windows, with aluminum instead of vinyl, or without LowE, etc. Deciding factor: First, I already had one person recommend them after doing their entire house. The tipping point for me was that Robert was the only one that put effort into the more important factors I wanted to meet, and then found the perfect windows to match - felt truly like a custom-customer service. No one else offered me what I wanted for the price he gave me. Professionalism and Customer Service: A+: After putting the down payment, my waiting time for fabrication of the windows was estimated at about 6-7 weeks. Robert texted me diligently every single Friday for those weeks to give me an update: "Permit submitted"/ "Fabrication started" / "Doors are ready" / "We can start next week" / etc etc. This gave me so much peace of mind. I have heard of people who have their orders 4 and 6 weeks delayed, and have a hard time getting answers from other companies. Not Robert - he was constantly updating me and answered or called back within the hour every single time. Seriously - this is the best customer service I have ever experienced in any service/contract work. Installation: A+: All my windows and doors were installed by 2 guys. Dany was extremely nice and did an excellent job with the installation. He went above and beyond to make sure all I had to do was touch up paint (my house is very old, and had very old mouldings that needed a little extra care when installing and finishing). In all, he completed about 3 openings a day on average depending on the sizes (most of my windows are very big) . Other companies might bang out the job in a couple days with 6-8 guys - but in my opinion, that is a mess. Things get lost, window finishes don't look uniform through the house, and the dust and dirt is impossible to contain. I am very very happy with Dany's work! Follow-up: One of my window frames came scratched. Robert reported it to the manufacturer, and within a couple days CWS called me to make an appointment to replace it. Everything was replaced perfectly and ahead of schedule. I also contacted Robert after the work had finished and I had paid in full about a door trim that I thought was a little loose. He answered as soon as I texted him and scheduled the installer to come the following day to inspect and re-finish it. It was a relief that they take care of you even after the contract and all the payments are done. Again, overall, super A+ and 5 Star + service, installation and product. I would not trust anyone else in my future properties! read more

I had the best contact with their sales rep, very straightforward even when I was asking questions about pricing, schedule and technical details (with most of the other companies estimate appointments, everything was vague for the price and schedule and overcomplicated for the technical part). Then I met the owner Robert, who took himself measurements of the openings and noted every detail so the new windows could fit perfectly. Due to very high demand at the time, products shortages and other manufacturing problems (thanks to the Covid situation), the order took a very long time to become ready. I had to be patient with the delivery and Robert was very reassuring and always honest with the delays, keeping me informed of the manufacturer's updates. Once the order was ready, the technicians installed all new impact windows and doors in a week. They were both professional and friendly, taking good care of all the remarks I could have on the finished product, and eager to please the customer. Bottom line, I got high quality windows and doors for a very honest price, in total confidence thanks to the flawless communication. Highly recommended business, would work again with Robert and his team without a doubt. read more

I am writing this review because when I was looking for an Impact window company I found these reviews to be helpful. Prime Windows & Doors installed out impact windows. Robert was very professional and answer all my questions whenever I had one. I did quite a bit of research since this project is not one size fits all. for me I was looking for a professional who could a explain the process and the product in laymen terms and I did not need a salesman. I wanted a company that would not put me in the poor house but was fair in pricing for the product I was needing. his team is extremely professional and I felt comfortable while they were in and out of my home. Robert was very clear with how the process would go and there were no hidden "read the fine print" . He is honest and will share his knowledge with the customer. Communication is a key component when I choose a someone to do work in my home. I am a very detailed individual but I also am flexible. They were very careful in installing the windows. I'm very please with my new ECO System Series 175 window and doors. Call Robert if your looking for someone who is trustworthy and knowledgeable in this line of work. read more

After sourcing more than 10 impact window and door companies, I am delighted that I chose the right one! With all of the negative reviews that I have read with the installation process, I had tons of trepidation which I expressed over and over again to Bethany Vaughn my salesperson and Robert, the owner. Both assured me that my experience would be unlike the negative experiences shared with me. The company's prices are competitive so the tipping point for me was the engagement. Bethany timely responded to every question I had, and there were many -she referred to me as a "junior contractor" based on my interactions with her. She is very knowledgeable of the products and the business in general. The level of patience and interest in making sure I was comfortable with the design and install was beyond. Even after the install, I have received follow-ups from both Bethany and Robert. I must also enthusiastically acknowledge my installers Daniel and Leroy who took great pride and care in protecting my property and ensuring a flawless install. I honestly have no complaints and I'm not easily pleased; I have recommended Prime and will continue to do so! read more

After doing a lot of research, I am so glad that I chose Prime Window and Door who fulfilled all of my expectations and followed through with accomplishing everything that was promised in their estimation. Robert Herrera was extremely responsive, reactive and personally made sure that everything stipulated in the contract was taken care of. As I live abroad and was unable to be on-site during the replacement of my windows in my apartment on Miami Beach, it was extremely reassuring to work with a company that was trustworthy, professional and very competent. They made sure I was kept in the loop of all the administrative steps that were in progress, took the time to answer any questions I had and didn't close the project until all the required inspections were passed. I am extremely happy with the results and would highly recommend Prime Window and Door without any reservation. From the first contact with Bethany Vaughn from their sales team until the end of the project with M. Robert Herrera, it was a real pleasure to do business with them!! read more

Robert Herrera and Frank Vega managed the installations of our windows and large sliding glass door from start to finish. They measured every opening twice, went over how we wanted the windows to open, and provided detailed quotes and descriptions of the windows. The permit was obtained immediately, we were provided accurate dates for delivery, and the installation was scheduled at our convenience. The installation team was top-notch, and aside from the inevitable dust from drilling, the job was clean and professional. Communication with the inspector was continuous, and minor issues were resolved quickly. We were very satisfied with the entire production, and the finished installation exceeded our expectations. Pricing was quite reasonable, the quality of the product was excellent, and attention to detail at every point from start to finish was exceptional. Give an A+ for the job, and would not hesitate to recommend Prime Window and Door as a fabulous company for impact window and sliding door replacement. read more

Our review is based on 13 windows, 4 doors and garage. Quote A+: Prime Window & Door rep came over and gave me a quote the next day, which was very competitive with other vendors (6 to be exact). The representative was friendly, kind and very patient; he was very accessible when I needed to reach him. Installation A+: We had two installers, which were GREAT! They cleaned up after each window; worked well together; were extremely respectful and friendly. They made sure to look at every detail and work with care. Once our project was complete, we passed inspection without any issues. Owner A+: Working with Robert was such a pleasure. His entire crew was professional and approachable. Our home is an older home; the windows and doors made such a different! Our FPL bill is lower, our home is cooler and the noise reduction is perfect! If you are going to give your home a facelift, or building a new home, THIS IS YOUR COMPANY! You won't regret dealing with Prime Windows & Doors read more

5 Star! I can not say enough about this wonderful company! This is the second house I have had Prime install with impact windows and doors and I could not be happier! Bethany Vaughn is the most knowledgeable sales representative I have ever worked with. She took the time to answer my 2 million questions, listened to my goals and found the best solutions for my family and homes. The owner, Robert, was involved from day one really showing how much he cared for our homes. He also took time to answer my questions and kept me up to date on the entire process from order to final inspection. The installation crew was friendly and they treated my home with the highest respect and care. Our homes look better than ever and I owe it all to Prime Window and Door. Full Disclosure, I sought quotes from 6 different companies before I found Prime. This company was the most honest and the most professional of anyone I encountered in all of Miami! read more

Robert is a dedicated and accountable person that puts in all his knowledge on behalf of his clients. He worked with me from the very beginning answering all my questions about the impact windows. He also did an amazing job finding the best way to keep an affordable price since there were some modifications that needed to be done as I had pocket doors. He manages an excellent team of installers. He was all the time on top of them ensuring a quality job with which my wife and I are more than satisfied. And when I mention my wife I mean a very exigente client. After the job was done I called him about some doubts that I had even after and he diligently answer my phone calls and kindly explained whatever I wanted to know. I felt like I was treating with a close friend more than with a business man. I do recommend prime window and door. read more

This was an excellent experience from start to finish. Bethany arrived at the house to provide us with ideas. The approach was honest, well informed and creative. She came back as many times as needed, to answer questions or provide insight from her experience. Once the contract was signed a realistic time table was defined and they delivered on that. Robert (The owner) was exceptionally accurate on the measurements. He visited the work site when his team was working and made sure that everything met his and our approval. The installers were competent, hard working and very exacting in their standards. We had a few minor issues after the completion of the job and Robert had a team come right out to address them. This is my company of choice for impact windows and doors. Won't be looking elsewhere. read more

I am very happy with the top notch service provided by everyone at Prime Window and Doors. Steven was very knowledgeable and took the time to explain everything in detail. When the windows arrived, the installation crew was very professional and completed my install of 15 windows and one door in a couple of days. They cleaned up every night before they left. Robert (the owner) was in constant communication with me and came to check on the install to make sure it was progressing as planned. Even after the install, there was an issue with one of my windows and Robert was very efficient in arranging for the issue to be handled as quickly as possible. I am extremely satisfied with this company and their work. They provided excellent service from start to finish and I would highly recommend them. read more

We are extremely pleased with Prime Window and Door. They are an excellent company and we recommend them without hesitation. The salesman provided excellent information about the process and what to expect. The most impressive pitches were the competitive pricing, quality product, their own installation crew (no subbing), and No Change Orders. The owner also went above and beyond by re-adjusting the front door jam himself and by changing the style of two windows at no extra cost. The installation crew were very competent and were super careful about spreading dust inside the house. Overall, this company deserves your business. They will not let you down. And we love the windows and the doors! A great upgrade to our home. Thank you, Prime Window and Door. read more

I am so happy that I choose this company! I got 3 estimates for my condo which needed 4 windows and 2 doors and really liked that they gave me a final price right away. Not all the companies did. These Prime Window folks explained clearly the details of the products they were selling, what they would do in installing them and delivered fully on everything. In all my dealings with them, they answered my calls and emails promptly and fully. Moreover, they were friendly, helpful, and professional. I wasn't sure that the owner needed to come out personally to measure my windows but I am so glad he did. I made a mistake and overpaid them. They refunded my overpayment promptly and with no quibbling. I greatly respect their honesty. read more

Great service and price. It was a real pleasure working with Robert the owner was always available to answer any questions. The work done was top notch his installer Daniel is the best. He preps the area before removal and installation making sure the least amount of dust gets in. They pick up after them selves after they are done. My doors and windows look great. Just need to paint my house now. I definitely recommend there work. All work was done under code and even the city inspector was impressed of the quality and knowledge of Robert and Daniel. Not only was the installer here the day of the inspection but Robert the owner made sure he was here to make sure that everything went smooth. I tip my hat to them both! Definitely recommend! read more

So this review is long overdue. I had been doing research on hurricane windows and the companies in Miami and Broward for a few years, due to the fact that my house had the original windows from 1972. I called Robert more than a few times about installing hurricane windows in my home. He was always patient and understanding answering all my questions I had about different window manufactures and the quality of the windows. Robert has integrity, honesty and takes pride in a job well done, which in Miami is very very hard to find. His prices are also very fair. I would absolutely recommend Robert of Prime window and doors Thank You Robert for reminding me of a time when people cared about the work they do. read more

We used Prime Windows and Doors to install impact windows and a sliding glass door. From the first contact with Frank, he was responsive, patient with our millions of questions, and provided great information that allowed us to make our decision. We obtained quotes from a number of other companies but Prime was the most responsive and had great pricing. Our windows and permits took 4 weeks to come in and the following week Robert and the installers were at our house installing the windows and doors. Robert came back to double check the work after we passed the inspection and the work was completed. I highly recommend Prime. We will be using them again to complete the rest of the house. read more

We started to carefully look into purchasing impact windows for our home and we all know this is no simple task. After doing our homework, we gave the contract to PRIME WINDOW & DOOR. We chose PGT WinGuard Windows for our 40+ windows and doors. The entire transaction from beginning to end has been nothing short of EXCELLENCE. From our sales person, Jarrod to meeting with the owner, Robert, then the entire installation process with Daniel was exactly what we were expecting from beginning to end. So if you're thinking about getting new impact windows & doors for your home, look no further. Go with PRIME WINDOW & DOOR You won't regret it! Sincerely, E & D Gonzalez read more

Miri S. October 2017 After a long search and several quotes I decided to use Prime Window and Doors. I am very pleased with our choice. Excellent customer service. Professional team from the first presentation to the end. Instalation on time ( 2 days prior to Hurricane Irma). The crew was very good , hard working and they completed the work as they promised. Delivery was on time. They kept the work area reasonably clean. I have done many projects in my house and by far that project was flawless all around. They arranged the permit and engineering part in a timely manner. Thank you Jarod, Robert and Dani. I would and I have recommend them to anyone. Thank you read more

Anytime you hire a company you don't know, you're taking a big risk. I can now tell you from experience, you won't be taking a risk with "Prime Window and Door." Robert, the owner, oversees every job personally. He is easy to deal with, easy to reach, and does what he says...three marks of any good businessman. His office staff is polite and responsive. The men who installed my impact windows and doors did a fantastic job! They were always prompt, polite, and knew exactly what they were doing. I couldn't be happier with my experience with this company!! So don't take the risk with another company. Hire "Prime Window and Door!" You won't regret it! read more